Living SpacesReviews 296

I ordered a coffee table from this outfit in March 2021, with promised April 27,2021 delivery date. I received a phone call from their incompetent customer service department less than 24 hours before the table was to be delivered, stating that the table would not be delivered after all, and that it might arrive some time in May. I just called and interacted with another one of their "knowledgeable" reps, who asked why I was so upset, followed by the "assurance" that it might be delivered by the end of the month, but there is no status available at this moment.

Talk about false advertisement - NEVER EVER again will I do business with this shady store. If the quality of their products is anything like their customer service, the table will probably fall apart in no time.

I placed an order on 3/22 in store for a bedroom dresser set.The sales lady informed us the delivery will be on May 4th, which we were willing to wait for based on shipping timeframes. I called living Spaces customer service to inform them that I no longer needed the nightstand, but to keep the dresser and chest of drawers. It sounded pretty straight forward and understood. I worked at home intentionally on delivery date, and when the drivers arrived, they informed me that they had a nightstand only for delivery! They also informed me that their invoice stated they had to pick up a dresser as well, however the warehouse said the order was cancelled and did not place it on the delivery truck. At no fault of the drivers for the mishap, he called customer service in front of me, and the rep told him that they lost the dresser in the warehouse, and the chest won't be delivered until late June?! I was floored and called customer service, and all they could do was apologize and let me know once they find the item that was misplaced from arrival, they will schedule a delivery. Find the item? How ridiculous! I've gone online to view my order and status, and they have no update with an anticipated date for arrival or any details whatsoever. I've proceeded to wait for my order patiently and now on 5/15 with no bedroom set, I've decided to order from a different company online, and will expect my new set to be delivered in the next 7 days! 7 DAYS! Do not do business with this company, I will also be cancelling my new store card as I refuse to do business with them ever again!

Received a rug that was missing entire swatches of weave. Attempted to return using the online system, which did NOT work. The photos I uploaded were never received and trying to use the online chat resulted in nothing. Responses to hours or up to a day to receive (which when you think you are being connected to an actual person is insane) with no results. Lies about the process being initiated, multiple employees with multiple responses that did not match. Called the company, long waits on hold to be told it was my fault for not reporting the problem within 48 hours of delivery. Then I was asked to restart the online return process which I had already done multiple times as well as sending the photos directly to an employee through email response. Asked to speak to a manger, was told I would receive a return label. Never received the label l, and when I called again they said the process for the return had never been started. Asked to speak to a manager again and was told none was available and they would call me back... I don't expect they will.
Also received a sofa table that is missing a screw, the drawers don't close unless you push so hard on the furniture that it moves. Do NOT waste your time or money with this company!

I modified my review because their leadership at the corporate level made things right. However, I did leave my original review below.

We will never buy from living spaces again. They say they have a one year store warranty to cover everything but it's simply not true. They do not stand behind their product and we found our dining set to be very poor quality. When we went to return it they asked if they could send a replacement. We agreed but the replacement had worse issues than the original! When we went to the store (1604 in san antonio, TX) to ask for a refund, the service manager said customer satisfaction is not part of their warranty. Then five minutes later the store manager said, they consider customer satisfaction in their warranty but you can't get a refund after seven days.

How can you say there is a one year store warranty, then state if you don't say anything in seven days they cannot give you a full refund. The two statements are in contradiction and in essence it is a bait and switch. When the customer is sold a substandard product that won't show signs of wear immediately and then they return the product within the year window they hide behind this arbitrary and useless warranty.

Stay away from this place. The quality of the product, terrible customer service and a useless warranty are very upsetting given the price you will pay for their products.

Only giving 1 star because 0 stars was not an option. Been waiting on recliner for 3 months. Keep getting the run around when I try to find out about delivery. Finally just returned it. TERRIBLE customer service. GREAT I don't care attitude.

This store has terrible customer service. I purchased two lovely Krista Eggplant Accent Chair chairs that arrived unassembled. When my husband and I tried to install the legs, we discovered that the hardware was not the correct size. I called the store and was told that they would not fix the chairs because we had treated the fabric. The fabric is perfect, but the chairs have no legs. I explained that these chairs cannot be used because the legs cannot be installed. The customer service lady said file a claim and I said for what incorrect parts.

So bad. Just so bad. Brand new couch looks like trash after 3 months of moderate use. Material looks worn, fuzzy, stretched out and piling. Lumpy cushions that are different heights. Living Spaces refuses to help. I wrote up a review with pictures of my sofa and they refused to post it. Just know that the reviews you see on their website have all been screened so you are not getting a realistic review of the product. Don't waste your money find a better furniture store.

Do not buy outdoor furniture from living spaces. I bought a outdoor table and chairs. I have had it about 7 to 8 months and the finish is turning white and pealing. I contact LSpaces which has a 1 year warranty and they refused to warranty it because it was outdoors. It's really bad they never even came to look at it. I'm in the furniture business myself and this is just a terrible finish on these items. Complete factory default. I have other outdoor furniture (not from living spaces) that I've had for years and still in better shape than the items from LSpaces. Unhappy customer, done shopping at there stores.

We bought a new table and the top is defective with the wood splitting and uneven. After several hours, phone transfers and now 2 months they said they would send out a new top. Well they don't have them in stock so we wait. Now they said we can pick out a new table but will only credit the cost of the top and not the base? What good is that?

Not looking like this is going to end well! Save your self some frustration and buy somewhere else.

If I could give less than a 1 star review, I would. I ordered a bed from them, getting delivery scheduled was impossible. Finally got it scheduled for a Saturday, they attempted to deliver at 11 am when delivery time was scheduled 3-7. We obviously were not home and never received a call. We rescheduled for the following week on Wednesday, confirmed, they moved it to Thursday without letting me know. Finally Thursday came, the delivery team was so unprofessional, rude and tossed the boxes against my CAR and left. Finally got the bed inside on our own, when they were supposed to do it, it was entirely broken, headboard completely torn apart. I contacted the company, took 2 weeks for them to process it and they finally informed me once I called multiple times, the bed was on backorder and I would not receive a new bed for TWO MONTHS, I chose to get a refund instead. They stated the bed wouldn't be picked up for TWO WEEKS and I would have to wait until the company received the bed back for a refund, ABSOLUTELY RIDICULOUS. I finally talked to someone and he let me know he would get the refund processed prior to pick up since I have had such a rough time, this was untrue. Fast forward to two days ago(a pick up date I never confirmed but made it work), the company will not pick up the bed because it is not in the original packaging. I DO NOT HAVE THE ORIGINAL PACKAGING SINCE THE BOX AND BED WERE DAMAGED AND IT HAS BEEN A MONTH. I still have no refund, a broken bed and down $1,000. AWFUL COMPANY. DO NOT ORDER FROM THEM.

It's been 3 weeks, 6 phone calls and ZERO response to our claim! The furniture which is 8 mos. Old, looks worn out! I would never recommend your store to anyone!

Bought a night stand and dining table and paid for delivery fee, they only deliver nightstand and the person delivering doesn't know anything when asked where is the dining table, called living space number wait for 45mins, the answer is my table dining order has been cancelled? I mean how can this happen? I didnt approve any cancellation on my order and how living space cancelling customer's order without getting approval from them. And no text, email call or anything to let customer know?! The funnist part is they refund store credit and didn't let me know till I called. What a nightmare!

I went to Living Spaces in Frisco, Tx on 3/21 at 11:30 am, and was denied service because I didn't have a mask on and I claimed medical Exemption. Spoke with the manager and explained my exception. He still refused me service and said it's store policy. I have news for this company. Your policy doesn't supersede my Constitutional Rights, or the Americans with disabilities Act, and for companies to think they have these rights need to be stopped. I will be contacting an attorney. The store is thousands of square feet and not busy. I could maintain more than 6ft at all times in the store. These draconian measures are unacceptable to those with medical conditions that cannot wear a face diaper on a virus with near 0% death risk. Enough is enough. I stayed home and did my part for a year. Gov Abbott put out strict guidance on these order, and said you cannot enforce policy over law. Period no exemptions for the business the consumer has these rights!

I never seen this level of bad costumer service. They defraud propel with bad furniture and service and punish them with the return policy. They will make you pay even if you don't like their product.

My husband and I went into look at items for our re-model. They have someone at the door to tell you to wear a mask. I nicely explained that my husband is deaf and reads lips and we need to communicate to purchase. It's in the CDC guild lines that it's approved. No one in there anyway. She said, no one is allowed, so we left.

I spent my whole Saturday driving over 150 miles to inspect curio cabinets at various Living Spaces stores. I needed two. Found two. Purchased two, scheduled delivery full service. While loading one of the items on the truck for delivery they damaged it to the point that it is unsellable. They can not get another they say. They have two other similar items shipping to them at the end of March 2021 - it is Feb 23,2021 as I write this. When they come in they will NOT hold them, call me so I can come look at them, and if in good shape, BUY THEM FROM THEM! ARE YOU KIDDING ME? You damage an item that the customer has been waiting 6 months to find, then you won't hold another in order for most likely (unless damaged or color doesn't match the base of the cabinet - long story) sell two of the items... That $3K. What is WRONG with these people/Business! They treat customers like crap and do nothing for them when they screw up. All businesses run into issues. It is how you FIX them. Take care of your customers and they will continue to further your success. Treat them like crap and you end up with bad reviews that other potential customers will see and NOT spend their hard earned money with you. Stupid is what the management of Living Spaces is. Customer Service lessons, you can find plenty on the web for free, do you care to drive business and success? THINK Living Spaces, and pull your head out and turn it on!

Horrible customer service. Purchased a $600+ coffee table, they delivered it box smashed in and table broken, called 4 separate times for a exchange, not ONCE did they follow up. It was an "elements piece" they said was now out of stock. When I asked if I could buy the floor model from the store, they said we could but it was damaged as well and then never reached back out. After my fourth call with no answers, I finally just asked for a refund. Don't bother with this company, I would suggest Article. They have similar pricing and phenomenal customer service.

Went to Living Spaces to purchase a new sectional couch. Talking to the sales person she talked us into the carefree insurance. We hesitated at first but she was very convincing on why we should get the insurance.
We were happy with our couch until we smelled smoke coming from the usb electrical consul, we immediately unplugged our electronics and unplugged the consul from the wall outlet.
Contacted the carefree insurance "she sold us on" sent them pictures told them what happened. Carefree said we could get a new usb electrical consul. They said to contact
Living spaces to get the new one. I called and living spaces said they were on back order
That I had to wait till they came back to stock. I waited a month no phone call, so I call living spaces, they told me they no longer carry that sectional.
Living spaces told me I can get a whole new sectional to replace mine, but they needed an okay from Carefree ins. Carefree won't get back to me or Living Spaces.
WORST COSTUMER SERVICE EVEVR!
I WILL NOT BE SHOPPING WITH LIVING SPACES EVER.
I RECOMMEND YOU TAKE YOUR BUSINESSES ELSEWHERE.

They are horrible! I made an order on December 29th. I was told I would receive it between January 22-to the 31st. I called and they said February 3rd then they changed it again to February 5 and then they changed it again to February 8th and now they are saying it will be weeks before I see my order. So I went to cancel my order on a 600 dollar purchase and they want to charge me a 10% restock fee. If you are smart you will not do business with this company! I am still fighting with them after hours on the phone.

Living spaces has to be one of the worst places to do business. Their customer service is crap. Their orders are never on time. We had to wait 2 extra months to get our furniture which was promised within 2 weeks. We had to give multiple calls to even get an update. But that's not even the worst of it. They offer a 0% apr on their furniture. BEWARE when you opt for this. Because they attach some sort of a promotion to it which expires before your entire pay off period. If your pay off period is 18 months, your promotion for 0% apr expires in 12 months I was never informed about this and ended up being charged more than what I purchased because of course the promotion ran out before the total amount was paid off. One of the sneakiest bloody business that I have ever dealt with. No thank you. I will get my furniture at Ikea and I won't even care when I have to get new ones in a couple years! Sneaky and worst!