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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I cancelled my membership and they have continued to charge me. 4 payments of £16.85 have been taken out in 4 weeks!
I tried to call and they don't answer.
You promised to send a resume that I spent hours preparing to my email box but I have not received it up until now.
Hello, Ken.
Thank you for sharing your experience, and apologies for the inconvenience.
If you need immediate assistance, please reach us at: https://www.livecareer.com/contact-us.
We'll be happy to assist you.
I finished preparing a resume and i did not receive it even after I was told to go to me email box.
I can said, this is help me a lot, give me idea to make diverse resume, special applied difference kind of jobs and you ran out of ideas.
Thank you for this amazing feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
This is THE best way to do a resume! It's easy, fast and makes me an even better career candidate! Thank you so much!
Thank you for rating us. We're always happy to help!
Great service. Gonna need to get creative soon though. ChatGPT could have produced something similar for free :)
Thank you for this great feedback and for rating us!
Loved everything except not having a one-time payment option for the cover letter. Having to cancel the auto-renew feature is a hassle.
Thank you for sharing your feedback and for rating us. We want our customers to have the best experience and feel happy with our products and services. We would love to see if we can find any solution to your problem.
Please get in touch with our designated customer support team when you have a chance. Our agents will be happy to assist you with anything related to your account.
Contact: https://www.livecareer.com/contact-us
They put the site as "free cv maker" and in the end when you waste your time making a cv they ask for you to pay...
Thank you for sharing your feedback with us and our apologies for any confusion; however, we do in fact, state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you a chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14 days to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14 days; once those days are up, we do not process any refunds.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this information helps clear things up; that being said, you can always contact our designated Customer Service Team, which can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
It been great! I've done my own resume and had help from a professional through live career.
Amazing! We are very grateful for rating us with five stars and that you are satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Where is my resume. I cant download or email it, i cant even find it to view
Hello, Garnet. We're sorry that you experiencing this kind of issue! We want our customers to have the best experience and feel happy with our products and services.
We would love to see if we can find any solution to your problem.
Please get in touch with our designated customer support team when you have a chance. Our agents will be happy to assist you with anything related to your account.
Contact: https://www.livecareer.com/contact-us
O serviço é incrível, porém o cancelamento é impossível, o botao do cancelamento do serviço pelo site não funciona, tentei inúmeras vezes cancelar e não consegui, e ainda vem me cobrar 25 euros pelo serviço que não da pra cancelar e não da para sair
Thank you for taking the time to share your feedback with us, and we apologize for the negative impression that you have of our company. Please know that we completely understand your concerns and would love to speak with you directly to investigate this matter and find a solution for you.
Also, we only reply in English or Spanish over our reviews sites and social channels. We have a designated Customer Service Team for all our site's languages. When you have the chance, please get in touch with our Customer Service Team as soon as possible using the link below.
https://www.livecareer.pt/fale-conosco
As always, thanks for contacting us; we look forward to hearing from you!
Well i thought it was free but had to pay for my cover sheet.
Hello, Elizabeth.
Thank you for rating us and sharing your feedback; we're always happy to hear it. Please know that we completely understand your concerns, and we apologize for the confusion.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you a chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://www.livecareer.com/cover-letter/templates
We also provide a full access account for a small fee that grants you 14 days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14 days; once those days are up, we do not process any refunds. For more information, please refer to our Terms and Conditions page.
We hope this information helps clear things up; that being said, you can always contact our designated Customer Service Team, which can help you with anything related to your account or our services.
Contact Us: https://www.livecareer.com/contact-us
Great resumes, too expensive. Once you pay and have maintained a membership, you should have access to at least the resumes that you have made without paying again.
Thank you for your feedback, we’ve taken note of your feedback and it’s much appreciated, as we’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Don't bother, they continue to take money from your account even when its been cancelled. They are rude on the phone when you're trying to explain something to them, they constantly talk over you doing a sales pitch and trying to discount it down, then they put the phone down and blame it on a technical fault.
Hello, Nicola.
Our apologies for the negative experience you’ve had with our customer service team. We always want our customers to have the best experience and feel happy with our products and services.
Our team has inquired about your interaction with customer service, and we are sad to admit that your case/issue was not correctly addressed. With this in mind, we will take the necessary steps to ensure that this situation doesn’t repeat.
We want to thank you for bringing this to our attention, as we are always looking for ways to better our service and our customer feedback is vital for the success of this.
Contact: https://www.livecareer.com/contact-us
Easy to do and very effective in getting you your dream job
Thank you for this amazing feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I had the pleasure of speaking with, Mr. Victor, your customer service representative. He was knowledgeable, patient and efficient. He assisted me in resolving my issue. I've worked telephone customer service representative job in the past and I know a good representative when I'm on the phone. He was also very attentive and went way and beyond. Kudos to him..
Thank you for sharing your experience with Victor; we're so happy that we were able to help you in the best possible way.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
This is an awesome site to use if you are job hunting. Makes things so much easier!
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I loved their resume templates and their offers! Very friendly staff! They also provide career support.
Thank you for the glowing review and your valuable feedback! We're so happy that you meet your expectations with our builder!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Livecareer is by far the best tool I have used in years for resume and cover letters. I have recommended it to friends and acquaintances and they also find useful.
Thank you for the glowing review and your valuable feedback! We're so happy that you meet your expectations with our builders!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Thanks for the easy navigation and relevant suggestions.
Thanks to you for trusting us; happy to have you as a customer!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Very easy to use and it takes the pressure out of doing a great cover letter
Thank you for sharing your experience and rating us five stars!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Peter. We regret to see your rating towards us; we would love to speak with you directly to find out more information as to what led to this negative impression. We're indeed committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves so please, at your earliest convenience, contact our Customer Service Team using the link provided below.
https://www.livecareer.com/contact-us
As always, thank you for reaching out, and we look forward to hearing from you!