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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was very good experience.
However, resumes should be automatically fetched data from PDF or Image file.
Don't ever put your card information or purchase from livecareer because at beginning once you create your cv from them they'll charge you 1.95 euros only after 2 weeks you'll discover that they will deduct from your card 19.95 euros without any notification! It's un trustable website for your card!
We regret to see your rating towards us; we would love to speak with you directly to find out more information as to what led to this negative impression. We're indeed committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves, so please, at your earliest convenience, contact our Customer Service Team using the link provided below.
https://www.livecareer.com/contact-us
As always, thank you for reaching out, and we look forward to hearing from you!
I used Live Career in the past. I need a new resume. I was ecstatic that all of my information was in the system. Applying for this new position will be a breeze... thanks to your invaluable software.
Amazing! We are very grateful for rating us with five stars and that you are satisfied with our service! Good Luck!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Just a great resource for all professionals based on years of work experience.
Thank you for this great feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Absolutely great product and I enjoy LiveCareer.
Website is amazing! Very user friendly, the deals are spectacular and will really help you in your job search!
Thank you for this great feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I like the ease of writing the resume and using the template.
Great to hear! Thank you for taking the time to review us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
A very valuable service & increased my interviews by 50%
This is amazing; we're so excited for you! We hope that you get the job!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
This website is amazing and very convenient to use.
Amazing to hear! We're so grateful for your review!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
My resume needs to be two pages; you need an option for this for more seasoned resume writers.
We're sorry to hear this, Cheryl. Please get in touch with us so we can help you solve this matter at: https://www.livecareer.com/contact-us
We look forward to hearing from you!
Great and easy way to update your resume and find that perfect job
So glad you meet your expectations with our resume builder, thank you so much for ratings us!
Always easy to navigate and helpful updating my resume!
Thank you for trusting us with your new resume! We're happy to have you as a customer.
Very easy! It also made me think about my important accomplishments that I needed to add
Thank you for the glowing review and your valuable feedback! We're so happy that you meet your expectations with our builder!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I am giving 1 star just because have to give some.they took from my account 50 euro and when I cancel account I cannot see my CV anymore. Thiefs
Hello, Peter. Thanks for bringing this to our attention, and our apologies for the issue. At Livecareer, we take our user’s feedback very seriously; know that we hear you, and we’re here for you; when you have a chance, please get in touch with our Customer Service Team using the link provided below.
https://www.livecareer.com/contact-us
Easy to use the examples of content verbiage was the best.
Thank you for this great feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Don't use this company! It's not free but they don't tell you this until you have spend time filling everything in which can take over an hour. They offer a free trial that still costs approx £2 not too bad BUT they now have your card details. I cancelled as I didn't want their weak monthly subscription services so cancelled BUT I've just found that they haven't cancelled the account and have charge my CC twice at Aprox £16.85 I thought I must have screwed up but there are many similar stories on other review sites so don't just take my word for it. They even have a clear NO REFUND policy which covers their money subscription which is rather odd if they are truly genuine. Do yourself a favour and find a truly free site to help with your cv or pay a company a one off fee for acc and there are plenty out there. These people take money off the unemployed and that is a low as you can get.
Thak you for taking the time to share your feedback and our apologies for the negative situation. Please know that we completely understand your concerns and we do not participate in those practices. We want our customers to have the best experience and feel happy with our products and services. We want to help you and find a solution to your problem.
For immediate assistance, please contact our Customer Service Team through Livechat or phone.
Contact Us: https://www.livecareer.com/contact-us
I believe this was advertised as free. Now I feel like I am being hi-jacked into paying after I spent my time. It not a problem that you charge, but this should me prominently displayed. I was trying to get the cover letter and it just kept cycling and I wasn't sure if the application was malfunctioning.
Hello, Kim.
Thank you for sharing your feedback with us, and our apologies for any confusion however, in fact we state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up, we do not process any refunds.
For more information, please refer to our Term and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this information helps clear things up; that being said, you can always contact our designated Customer Service Team, that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
Don't trust the two week package. They will charge right after claiming is an auto renewal service, how would go for a two auto renewal if the month or annual packages are available.
They will send you then a long nonsense email that really doesn't help anyway.
Look out people
Hello, Mka. We apologize for any inconvenience this may have caused you; we'd love to take this chance to explain some misinformation about our services. Our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless you choose to cancel the subscription beforehand.
If no cancellation request is sent before the trial period ends, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase in addition to a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this helps clear any confusion. If you have any other questions or concerns, contact our Customer Service Team for immediate assistance using the link provided below.
https://www.livecareer.com/contact-us
I've always used LiveCareer. Like... for years now. The only thing that is super frustrating is that it is sometimes impossible to format the resume correctly. I'm looking for a new job.again...and LiveCareer is always here waiting for me with great suggestions for revisions. My wish would be for custom formatting so that I can make adjustments. Thank you!
Thank you for taking the time to let us know your feedback; we’re always happy to hear it! We’re constantly looking to improve our products and services, and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Love this website and their customer service! This makes resume writing sooooooo much easier. LOVE LOVE IT!
Thank you for rating us and sharing your experience! Our team is committed to providing excellent service, and it’s great to hear we delivered our promise to you!
We are here to help you build a successful career. For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Built my amazing Resume with this service. It was fast, easy, and simple. I can't ask for anything more. Thank you Livecareer!
Thank you for this great feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to let us know your feedback; we’re always happy to hear it! We’re constantly looking to make our products and services better, and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/