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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I share this site with my students and clients. Excellent!
Such a Scam Business. I cancelled my subscription several times, but the system does not stop billing me and continues to do so.
They charged me for the first time on November 5,2022. When I told them there was a technical problem, they refused to accept it and demanded that I be convinced that I would not be charged again.
They have now charged me again on November 8,2022. After conducting some investigation, I discovered that this firm is also defrauding other clients.
Whoever is reading this review, believe me when will be disappointed with their service. There is no customer service. They will not accept their fault.
Stay away from this company.
Hello, Jaswal. We regret to see your rating towards us and apologize for the negative impression. At Livecareer, we take our user’s feedback very seriously; know that we hear you, and we’re here for you;
Also, we were advised that you were contacted by our customer service team, and you were assisted with your request. If you still need help, please don't hesitate to reach out our customer service team at: https://www.livecareer.com/contact-us.
As always, thank you for reaching out, and we look forward to hearing from you!
Live Career gave me a great opportunity to bring my cover letter and resume together to make a collaborative combination.
This is amazing to hear, Tina. Thank you for trusting us with your resume and cover letter; we're so happy we were able to help you!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
This is an amazing website to build in-demand resumes.
Thank you for trusting us with your new resume! We're happy to have you as a customer.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I was very happy with the results that I received when I used your template to create a cover letter, it was well written and professional. Thanks Jacqueline M
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
In a bind needed a quick cover letter! It turned out great in 10 minutes.
Thank you for sharing your experience and rating us five stars!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I wanted a free cover letter download and that is what it said. When I finished my cover letter I had to take out a trial! Cover letter is ok.
Thank you for your feedback and for rating us!
Love the updates made to the application but some areas of the app is very "click-sensitive"
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I found this site as a free resume but you make me charge.
Thank you for rating us and for your feedback; we're always happy to hear it.
I like that I can create different resumes and also various cover letters
Thank you for sharing your feedback and rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
The tips on what to add are very helpful and the recommended wording is almost too good.
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Super easy to build resume, but wish you would let consumers know they have to pay upfront before allowing them to create their dream resume. LOL good strategy though.
Thank you for rating us and for your feedback, Angelica! We're always happy to hear it.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I struggle with resumes but LiveCareer made it almost easy for me.
You made our day with your review; thank you!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I hate developing resumes but it was so easy on your website that I wish I would have found sooner. Thanks you
I'd discourage everyone to use their services as you'll get charged automatically on a regular basis. No notification or information, very sneaky! I wasn't able to contact customerservice either. Poor customer experience overall.
Hello, Syed.
Our apologies for your negative impression of our company; please know that we completely understand your concerns. However, we do, in fact, state everything up-front for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular subscription price.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are unsatisfied with the end result during the first 14-days. Once those days are up, we do not process any refunds. For more information, please refer to our Terms and Conditions page.
We hope this information helps clear things up; that being said, you can always contact our designated Customer Service Team, which can help you with anything related to your account or our services.
Contact Us: https://livecareer.com/contact-us
AMAZING! Live Career, literally walks you through each step in building out your cover letter. Once the specific fields, such as company name and title that you're interviewing for are filled out - the end result is Pultizer level written up cover letter that will surely help getting you noticed by hiring managers.
Thank you for this amazing feedback! We're so grateful for rating us five stars and that you're satisfied with our service.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I am having a bad experience with the GUI, many glitches, and no solutions, very disappointed, i pay for a year, hope someone sees this and help, can not download the resume and cover letter, the website keeps looping to "thanks for your purchase"...
Hello, Brian
Our apologies for the inconvenience; we would love to help and find a solution for you. When you have a chance, please contact our Customer Service Team using the link below.
Contact: https://www.livecareer.com/contact-us
The resume analyzer really helps take your resume to the next level.
Thank you for sharing your experience and rating us five stars!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
I had no idea what the current format for resume and cover letter should be. It's been many years since I needed such things. This program was wonderful! Thank you!
Amazing to hear! Glad we were able to help you with your resume and cover letter! We're always here to help.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
I have paid for my membership and I am unable to download any of my resumes or cover letters.
Hello, Lichaun.
Our apologies for the inconvenience; we would love to help and find a solution for you. When you have a chance, please contact our Customer Service Team using the link below.
Contact: https://www.livecareer.com/contact-us
Makes my life so much easier when changing jobs! :)< 3!
Great to hear! We're so grateful for your review!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/