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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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As for writing resumes, this template worked well. However, we experienced the same issue the prior reviewer experienced. Printing a resume resulted in recurring charges of $20.55 USD/month. Then, for some reason we were charged an additional $98.26 USD during that time period. We have been charged at total of $180.46 to PRINT a resume. I had a chat conversation with Rosa Arryoyo requesting to be reimbursed for the $98.26. As she repeatedly asked me numerous questions trying to extend a monthly charge, I explained I was late for a meeting and needed to resolve the issue immediately. Again, she persisted with the questions trying to retain my business. I finally had to tell her I had to drop the chat line due to being IN a meeting. She replied that she will reimburse me 1 of the $19.95 fees (not the $98.26 I was duplicate billed) and she had no choice but to close the chat. Disappointing! No choice but to notify the bank of fraudulent charges.
A total scam. Stay clear of this Company that offer free CV's. My daughter needed a simple CV for a summer job and used their format. She discovered that she had to pay 1.95 euro to print it and we then discovered that they rolled this into a monthly subscription.
Its turned into a very expensive CV.
Hi Angela,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
The guy was really helpful very patience great service :) he understood everything I said spoked clear and very kind so thank you
Hi Linnie,
That’s what we like to hear, Linnie. Our customer service team is always here to help. Thank you for sharing your experience.
Nicole was really understanding and helpful. I have no reason to complain about the service I received because it was excellent. Merry Christmas in advance.
Hi Ejura,
Thank you for sharing your experience with Nicole; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Hi Ousman,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I was having issues accessing my cover letter and Juan Morales was very helpful. He knew exactly where to look in order to help me and my issue was quickly resolved.
Hi Carolyn,
We’re proud to know that Juan was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Pertinent review of my cv. Showed me many handy suggestions to improve. Dissect the problems in my cv in a number of ways.
Hi Mason,
Thank you for your feedback and for rating us with five stars!
I attempted to contact LiveCareer after my first negative experience with their services. I requested a refund for my previous charges and asked them to cancel my account. No refund came, but I continued to be charged for their monthly services. Several chats and emails later, the subscription to services I never agreed to continue have finally canceled, but they have not told me they were issuing a refund for any of their charges. They just want your credit card info so they can continue to charge you and they make it incredibly difficult to cancel. STAY AWAY.
Hi Ariel,
Thank you for sharing your experience with us, Ariel. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
This website will create formatting errors on your resumes and cover letters and then "find" them to make you think their service is useful. Total SCAM, refused to offer me a refund.
I love the service, the templates, examples, and formats of Resume Now. The price is excellent for what you can do with the service to create the perfect resume. There are several ways to talk to customer service as well, and they are extremely courteous, helpful and informative.
Hello Katie, thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
They have a great customer service, I am so happy to contact them because when I connected them via the internet, they answered immediately.
Hi Farzin,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Had a chat with Monica@ Livecareer. Her "tone" in her messages was helpful, attentive, quick and efficient. Love easy (customer care) conversations
Hi Gio,
We’re proud to know that Gio was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I called and spoke with a very helpful, diligent rep by the name of Michael Rivera. I had a hard time online finding a way to enroll for a monthly plan. He advised me that I could enroll for a 14 day trial period which would cost me only $1.95, then after I could roll right into a month to month membership. I've used this product in the past and find this site to be one of the best resume builder sites out there. There are so many templates to choose from and the assistance with creating professional bullet points is so very helpful. Customer service was terrific and guided me to where I needed to go. Thank you!
Hi AD,
Thank you for sharing your experience with Michael, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I'm usually a stickler for reviewing terms and conditions before I sign up for something and do not remember seeing anything about the hidden fees, but maybe the panic I was in from losing my resume caused me to be careless. After being charged $65 for failing to cancel my subscription, I called customer service and was ridiculed for being stupid enough to sign up for something without reading the fine print. Literally, the rep scolded me like I was a child. I certainly learned my lesson, but any "business" that aims to make their money hoping people don't read the fine print does not deserve your patronage and should be shut down. No wonder they aren't accredited by the Better Business Bureau. Do not use this company.
Hi Ash,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. Our website clearly and conspicuously states our terms on various pages in the purchase process. For example, when the consumer is given a choice between our different products, the terms of the subscription are in bullet points next to their selection, and again on the payment page. Consumers receive an email confirming their subscriptions as soon as they complete their purchase. The confirmation email states: "Your subscription begins immediately and renews automatically" followed by the corresponding date and purchase price. If you have any additional concerns regarding your account, please feel free to contact us at [email protected] so we can provide with further assistance.
Thank you!
Nicole Fernandez was amazing! I was in a mad panic at the thought of my resume that I had worked so hard on was gone! But she was able to find it and bring it back to my page. She answered all of my other questions quickly and in a very professional manner! SHE WAS AMAZING! She made me day! Thank you so much Nicole
Hi Carrei,
Thank you for sharing your experience with Nicole, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I am so tired of people and their hidden fees, just make it known to consumers up front without any hidden clauses, fees, etc. Just a waist of time. You can see that you don't even get a sum or total until the very end of building your resume.
Hi S R.,
We apologize for any confusion this may have caused. We’re sorry to hear that your experience with us left you wanting more. Feel free to contact us if you have any further questions or concerns regarding our service.
Thank you.
I used this website to make a resume for my college. The resume creator was super helpful and guides you every step of the way! Although, one thing to watch out for is that there will be a recurring cost eventually, so keep an eye out for that!
I also just wanted to say that I had to talk to someone from customer service, his name was Juan Morales, and he was so fantastically helpful and patient. Overall, fantastic website!
Hi Carolyn!
Thank you for sharing your experience with Juan Morales; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Please all job seekers do not use this site! They use hidden annual subscription fees. DO NOT USE THIS SERVICE EVER!
Thank you for sharing your experience with us, Scot. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I appreciated how nice Patricia was when I called and had questions about LiveCareer. My phone call was answered quickly and got everything token care of by one person.
Hi Peter,
We’re proud to know that Patricia was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
With the help of their resume and cover letter tools I got multiple interview requests and job offers. Whether that was due to the help of their product or just my overall awesomeness, who knows?!;-) Subscription is a little pricey but worth it for a month or two. They clearly state that you will be enrolled in reoccurring monthly payments when you sign up, so be mindful of that. When you want to cancel, just live chat with them and it's a simple process. Alejandro and Andres were very helpful both times I live chatted. They offered reduced pricing to keep me from cancelling (as low as $4 a month for life). Very temping. Would use again but hopefully I won't need to. B-)
We appreciate the positive feedback, Tyler, and we’re happy to hear that we were able to help you in your job search. We’re also proud to know that Alejandro and Andres were able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
And by the way... Congrats on the new job!
I used site to create mine resume, cover letters, and family member resumes. I also used their resume review service. As a recent job candidate that has not had to look for job for 15 years, I found their format and ease of use very beneficial.
Hi Michele,
We’re always thrilled to hear from happy customers. Thanks for trusting us with helping you build out your resume and for sharing your experience with us! If you need further help, please do not hesitate to contact us.
Wishing you the best of luck in your career!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim,
We sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at [email protected]. With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!