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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I used site to create mine resume, cover letters, and family member resumes. I also used their resume review service. As a recent job candidate that has not had to look for job for 15 years, I found their format and ease of use very beneficial.
I think I managed to write my resume on this site without paying, and submit it for review... and got back many requests to buy the full review to tell me how wrong the resume is to help me buy the service to improve my resume. I did not buy ANY upgrades or extra services. So that was good. I think I did not spend ANY money. BUT THEN I googled one of my projects... and my resume came up! Here! On LiveCareer.com site! WIthout my name, but everything else (including my ZIP code, my wording, my job titles, my employers and clients, etc. etc. CLEARLY MY RESUME AND EASY TO CROSS-CHECK ON ANYTHING ON THE INTERNET. Argh! I felt like this was a lot less privacy than other sites like LinkedIn (where I control my privacy) and also Indeed (where my resume is available only to those looking for it, not everybody). So I went to customer service to chat to ask for my resume to be taken down. They said it will happen in a few days... no confirmation #, no email to be sent before or after :( So how do I know it will happen? Sadly, I don't. I don't trust this company and wouldn't trust them if they swore they were lying. But at least I have't lost $ yet.
Hi Dee,
Thanks for bringing this to our attention, Dee. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I wish there was an option for less than 1 star for this company.
When you sign up, they tell you it's a monthly fee of $19.95 which I was ok with as I am actually in need of constant resume updating for both my boyfriend and I. What they don't tell you is that even if you choose to not get the extra Resume Review product, an additional $19.95 charge, that they still charge you for it. I called and emailed in, as well used their online chat option, and still was not able to get this unauthorized, fraudulent charge refunded. I kept getting told a "Professional Services" department would call or email me within 24-48 hours and still have yet to hear from them. They then cancelled my subscription as a "courtesy" when I actually wanted to keep it. It's incredible that they are able to keep customers when they literally steal your money for services you specifically request to not have and then refuse to contact you back.
We’re sorry that you had this experience, Leann. We take all feedback very seriously and we’re more than willing to assist you with your situation. Please contact us at [email protected]. With your reply, we would appreciate it if you could include the email address you used to create your account with us or the account ID so we can locate your information. Thank you!
If you sign up for one product, they automatically sign you up for a monthly service and their cancellation process is not clearly stated. Do not use this site as it encourages these inappropriate practices of literally taking you money.
Hi Cindee.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal.
We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us at [email protected] so we can provide with further assistance.
Thank you!
My daughter signed up for a one-time trial two years ago, not realizing that she was signing up for a subscription. She logged back in this month to see if her data was still there -- and we were charged $19.95. Our credit card's fraud department flagged it. We're disputing the charge. Live Career said it would not grant a refund because "the charge has gone through." Look elsewhere if you want to write a resume -- LiveCareer is scamming you.
Thank you for sharing your experience with us, Ed. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Cancellation of my subscription, this product is sooo good and have used it to help my son, I now longer need there help.
Hi Barbara,
We’re proud to know that Carlos was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I used this service to create a resume, which I wasn't able to ultimately use because their formatting doesn't allow you to make any adjustments to the final product and I needed to. So, I canceled the subscription. Months later I find that they've used my resume as an "example" and my personal employment and education experience is online for anyone to see if they google my name and location (though my name and address don't show up on the page). I've emailed them several times to have them take my information down but they respond like they don't understand me and keep telling me I don't have an active account. I may need to report this to the BBB. I definitely do not recommend this service.
Hi Jan,
We’re sorry to hear that your experience with us was less than great; is it possible to continue our conversation via DM?
I have used live career many times to write cvs and cover letters and even to look for jobs! This time i decided to start a paid membership so that i could email and also print the finished resumes and cover letters- i decided to pay for one month and then cancel immediately. At one point i was told i was entitled to a resume review which i thought was great, and assumed that it was free... only to find out that i was charged $24! Its left me with a very sour taste in my mouth. I was a big fan but now i will think again about using this website - the trust has gone!
Thank you for sharing your experience with us, Emma. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I used the service just to produce a CV for my 16 year old daughter and paid the one off fee. Only to discover a monthly payment to be taken out which I did not see coming and can not see an e-mail confirming this.
Be careful when using them. They are apparently transparent and clear in the pricing - I do no think so...
Hi John,
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance.
Thank you!
I initially signed up for the trial also and have been being charged for a FULL YR.
The website did not show the rate or Price in the main URL or links, sub nav related to that. People don't use this website
Thank you for sharing your experience with us, Tito. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I used them to compose a resume, which was an okay experience. Later, I did not renew my one-year membership, and was told when I cancelled they could give me a shorter membership if I needed it. Today, I tried to reactivate my membership for less than one year, and was told they couldn't help me! So, this paying customer will never use their business again; it seems like greed, not customer service.
Thank you for sharing your experience with us, Steve. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
The lady that helped me Esmeralda Rodrigez was absolutely brilliant, I had worked all night on a CV, my laptop died, when I logged in it was lost, i could not find it anywhere, i had not saved it, I needed it for a job interview I just had, it looks like i got the job but they needed my CV and at waiting, without it id loose this job and Esmeralda got it back in seconds, she got it all back for me, she was so helpful and top customer service, she really did a great thing for me as it was so important to me and I am not even a member yet but will be paying after the service I got from this lady, just fantastic, she deserves a reward
Hi Loiuse,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Esmeralda. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Excellent templates. Easy customization. Great customer service! If you do NOT want to get billed on automatic renewal you MUST call and cancel. This is like most businesses these days... everything is setup on auto renew until you cancel.
Hi Rich,
Appreciate the 4 stars, Rich! Happy customers make our days brighter. Thanks!
Customer service was great. I enjoyed using their website. It was informative and had really neat features beyond resumes and cover letters.
They really worked with me t find the best price for the services that I needed.
Amazing
Thank you for the enthusiastic review and for letting us know that you landed a job, that’s terrific news! We’re glad to know how pleased you are with our resume builder and your finished resume. Wishing you the best of luck in your career!
Customer service was great gave me a discount on service and was very informant. Offered a lot of assistance
Hi Derek,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I initially signed up for the trial also and have been being charged for a FULL YR - this is my bad for not fine tooth combing my bill but i tried several times t contact them and nothing... Finally got through and they tried to UPSELL ME! Nightmare and waste of money!
Thank you for sharing your experience with us, Robin. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
The system is great and the staff are really friendly. Highly suggest to to live talk with them than calling on the phone.
Hi Rudy,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
Being partially tech challenged, this service was a blessing. It completely took the anxiety out of creating a resume again after having not done so in years. Very easy, excellent templates, and lightning quick Live Chat assistance whenever there was a challenge on my end. Highly recommend this service. The "added value" features are also quite helpful (preparing for interview, etc).
Hi Brian,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
I used LiveCareer to write a resume and every prospective employer was impressed! Definitely an awesome service!
Hi Nathan,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product.
I have being a Customer since 2014 and live career and their amazing team has been behind, helping me boost my Career. Thank you, Again
Hi Jose,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michele,
We’re always thrilled to hear from happy customers. Thanks for trusting us with helping you build out your resume and for sharing your experience with us! If you need further help, please do not hesitate to contact us.
Wishing you the best of luck in your career!