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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Christopher was professional, friendly and knowledgeable! He fixed my issues in no time and was pleasant and made me feel like his good friend. I highly recommend this site for all your resume needs, especially if they are all as super as Christopher! Thank YOU!
I had problems retrieving my saved resume, but Carlos Gomez helped me with the issue. He was really helpful and friendly. The website can made more user friendly, but there is always someone there to help you and guide you. I would really recommend this website! Keep up the good work guys <3
Hi Zuljendra,
We are thrilled that you were delighted with how Carlos was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
I was have trouble submitting my payment and John M was very polite and helped me get my resume in a matter of minutes.
Hi Charity,
Thank you for your feedback about John and how he was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach.
I had confused myself creating multiple accounts to always get the trial price however when I chatted with agent Gilberto Cortes he helped me get it all together and was able to secure a much lower monthly if i wanted along with another trial offer and made sure while i transitioned accounts nothing was lost, awesome work and care!
Hi Steve,
We are thrilled that you were delighted with how Gilberto was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Josue Sanchez was super helpful when I asked how to move segments of sections around. He really saved me time and frustration!
Hi Kristina,
We are thrilled that you were delighted with how Josue was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I had an issue with Myperfect Resume but the wonderful Zoey I do not know her last name made EVERYTHING right for me and worked with me to ensure that I was gaining the knowledge needed to operate site and worked with me throughout everything to make sure I was a satisfied customer and that is a sign that this company is here to hopefully find people jobs including myself as a newly graduated student. THANK YOU ZOEY! YOU WERE AMAZING
Hello Mohammad,
Thank you so much for sharing your excellent experience about the Customer Service provided by Zoey. We are committed on providing a great customer service,
Rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
I was afraid calling in to temporarily cancel my subscription would be an annoying experience. But the staff member helping me with the process was nice and efficient. She discussed options to continue but was in no way too pushy. I appreciate the professional and informative call I experienced. This will definitely secure me wanting to continue my subscription at a later date and recommending this website to others.
Hi Kathryn,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We are sorry to see you go!
Alejandro was great, he went above and beyond. Answered all my questions and concerns in a timely matter.
Hi Eric,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Alejandro was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
When I tried to donwload my resume serval of times, it would not download. So I used my google email to try it and it only downloaded half of the page. So I tried to call customer service about it and I never got an answer, I stayed on the phone waiting for over an hour. I finally called back 2 days later and the lady was very nice and helpful. I advise to not call after one in the afternoon. You probably won't get an answer. As well as, use your google email. Yahoo doesn't work at all!
Hi Brittany,
Thank you for your feedback about our product and for sharing your experience with our Customer Service. We wish you the best in your job search.
The site is very difficult to navigate, and reminds me of windows 95. Absolutely awful software to work with.
Anyway I spent 8 hours creating a CV, hit the 'FINISH CV' button, & I was transported to a payment page (this site is advertised as free)
Hi Alan.
*We want to apologize for the delayed response to your concern*
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our CV and cover letter builder before deciding to purchase. The ability to print, email, or download your CV and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your CV for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Thank you!
I initially signed up for a one month trial and for some reason my membership was holding on for a year.
I realized that this it was my fault not checking my credit card billing thoroughly enough, so I said to myself:
Ok, wasting this GPD 255 was stupid, so at least get an invoice to deduct your taxes...
But this is not possible with Livecareer. After 8 mails back and forth they told me:
"If you wish to have an invoice of the transactions that were made you will need to contact your bank. Unfortunately we do not make invoices, we truly apologize for the inconvenience."
Overall experience:
The generated CV was nice, but regarding the monthly subscription model, billing and invoicing it rounds up as:
A scam company sitting on Bermuda and not issuing any invoices - and most probably doesn't pay any taxes.
We appreciate you sharing your experience with us, Tobias. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Very helpful tips for writing resume & reasonably priced after calling to cancel membership I was offered a great deal to keep my subscription..
Hi Angel,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Updated and easy even for me! Friendly professional on the phone! Yes a person to speak to!
HI Spencer,
Thank you for your feedback and for sharing your experience with us.
I used this site to update my old resume and cover letters, and I really believe that my cleaned-up resume helped me land the job I wanted. The samples and templates are helpful as well as the vocabulary features to help you really say what you can do and focus your resume's purpose. The only reason I didn't give it 5 stars is that I think that its monthly fee was awfully expensive for a service that you'd really only need when changing jobs and interviewing. When you contact them to cancel, however, they do offer a much lower pricing. Josue was excellent and courteous as well. Really appreciated his help today.
Hi Stephen,
We are glad that you were pleased with how Josue was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I called in because I wanted to cancel my subscription. The customer service Representative whose name is Italy, helped me out by letting me know that since I am a student I could receive all of the benefits of the website for only $3 a month! I was so excited I had no idea that I could save so much money and still have access because I am a student.
Italy was so sweet talking to me about my degree and encouraging me with the use of the website! I have to admit I wanted to keep the service because I was so impressed with how caring and down to earth the customer service representative was!
Thank you Italy!
- Jessica
Hi Jessica,
We are glad that you were pleased with how Italy was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
They put me on hold for about 10 minutes without saying anything when I requested to cancel my subscription, until finally I started pressing random buttons, and immediately someone answered. It seemed as though they wanted to wait me out until I would hang up so that I wouldn't cancel my subscription. It was the opposite of what customer service should be. The woman who answered me took way too much convincing to cancel my subscription and continued to try and convince me not to after I had made it perfectly clear I wasn't budging. Their customer service system is designed to make it as hard as possible to cancel your subscription. Don't waste your money here
Hi Zoe,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
Only reason it's not 5 stars is a little difficulty understanding her but she was courteous and patient.
Hi Michael,
Thank you for your feedback and for sharing your experience with us. We wish you the best on your job search.
Since I'm based out of US, and this company primarily deal with customers of US, hence this service was of no use to me. Hence I contacted them through the live chat. Patric did an excellent job and really helped me out! Seeing my situation, he even initiated a full 100% refund. Nice job sir, kudos to you and your team!
Hi Asif,
We are thrilled that you were delighted with how Patric was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
Great work guys on the new platform features. Patric Hyman did a killer job helping me this morning making adjustments needed.
-Happy Customer
Hi Fahad,
We are excited that you were pleased with the Customer Service provided by Patrick. Thank you for that awesome review. We value our customers feedback.
I had a billing question, I was not able to call in due to my job and constant interruptions. So I decided to contact them via Chat, it was fast, it was easy and the agent Carlos was very polite and helpful. IF I need the service in the future I will definitely go back, it is a great resource for anyone looking to upgrade the resume design and create a great cover letter. I highly recommend it.
Hi Santasha,
We are thrilled that you were delighted with how Carlos was able to provide assistance to your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Onorina,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Christopher was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.