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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Called in with billing questions and the rep explained everything and answered all my questions. I had asked about about the automated billing and issues with the site working on FireFox browser. It was suggested to use Chrome browser and it works much faster without and lag now.
Great customer service... Erwin was great and took care of my needs with courtesy and professionalism.
Hi Shar,
We are thrilled that you were delighted with how Erwin able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
As a real technophobe as well as never having to provide a CV before, I was not looking forward to making one. However I should not have been concerned as I was walked through the process step by step. The prompts ensure nothing important is omitted. As a result I was able to upload my CV ( yes, I have learned how to do that too!) and print off for potential employers. I now have a new job and cancelling my subscription has been really easy. I would recommend My Perfect CV to anyone.
Hi Fiona,
Our customer satisfaction is a goal that we take very seriously, it is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate that you share with us that you have a new job!
Thank you for that awesome feedback and We wish you the best with your new job.
The customer service was great and a man named Alex was helpful, polite and able to solve my problem
Hi Sharmaine,
We are glad that you were pleased with how Alex was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Great customer service. I wasn't on hold forever and I got the help I wanted immediately from a nice young man Johnny.
Hi Tonya,
We are thrilled that you were delighted with how Johnny was able to provide assistance to your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
They kept trying to make me subscribe when I clearly wanted to end my subscription. Extremely annoying and it took them forever to finally cancel it.
Hi Hannah,
Thank you for your feedback and for sharing your Customer Service experience with us. We truly apologize for any inconvenience that this situation may have caused. Our customer’s satisfaction is a goal that we take very seriously. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us.
Best regards,
LiveCareer
Used their service to create a CV, online support was quick and efficient. Representative on call was very helpful, definitely recommend!
Hi Duri,
Thank you for your feedback about our product and customer service. We strive to make our customers happy.
I experienced great customer care and efficient processing of my CV, quick and easy to use. I recommend it
Hi Kudzayi,
We are excited that you were pleased with our product and our service, our agents strive to provide a top-notch service every time.
Thanks for your feedback, it's very important for us.
Great job helping out with my account. Rep was prompt to answer my questions. Account is back up and running.
Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
The women was nice, understanding, answered all my questions, and all done quickly. She was a very pleasant person to talk to.
Hi Vanessa,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
I need to give a quick boost to my career and see the perspectives at being a web-designer. Guess I try this service in the ear future to help me with it...
Hi Eva,
Thank you for your feedback and for sharing your experience with us.
There are plenty of resources for job seekers. In my opinion too many that are vary in value. LiveCareer does a great job at filtering high quality resources and tailoring them to your needs. It is a relatively inexpensive service and the customer service is also great.
Hi Luis,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Customer service experience was excellent the phone representative was extremely helpful. He explained ever well and made sure that he assisted
Me with what I needed.
Hi Darnisha,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Hi, I went on to live chat with Danieris Ortiz Lopez. My contact was amazing. Very helpful and very fast responses. I would thoroughly recommend Live Career. Their customer service is exceptional and the CV and covering letter they helped me to produce was excellent and what's more very simple to execute! Many thanks. Melanie Riddiford
Hi Melanie,
We are excited that you were pleased with the Customer Service provided by Danieris. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Bought a $1.99 resume template several months back. Recently was looking through my bank statement and saw i was being charged $20 dollars for a monthly subscription. I did not agree to this subscription anywhere in my initial sale. After calling the livecareer support they recommended i check my initial sale email. No such email was ever sent. Also editing your resume outside of their service is quite difficult. DONT USE.
Hi Christopher,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
Live Career provided me with the awesome tool of resume formatting. It made my resume developing experience quick and easy. Also, my many, many, thanks to Patrick in the customer service department for his knowledgeable and professional experience put forth on my behalf!
Hi Aletha,,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Patrick and how he was able to provide assistance with your request. Thank you for that awesome feedback.
I have been using Live Careers for over six years now. Today I had a really exceptional customer service experience with Daniel. He listened to all my requests that I had about my account and verified that it was exactly what I needed. Keep up the good work.
Hi Heidy,
We are thrilled that you were delighted with how Daniel was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I have issues with website and resume can you call me my number is *******707
Justin ray I think that this can be better I used different website and are more easy to use that this one
Hi Justin,
We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you to get the professional resume you like. If you have any questions or concerns, give us a call at 1-800-652-8430, representatives are available: Monday to Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST Please do not hesitate to discuss your problem with us.
I appreciate the friendly attentive service regarding my account and additional features I was unaware of.
Hi Amanda,
We are thrilled that you were delighted with how Kevin was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Joe was very professional and friendly, when I was upset and frustrated. He helped to alleviate my frustrations and was very helpful.
Hi Jaimie,
We are thrilled that you were delighted with how Joe was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jim,
We are pleased that you were thrilled with our assistance with your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.