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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I just used LiveResume to completely revamp my resume and cover letter and it was a very smooth and very good experience. Their costs was reasonable as well. The agent I spoke with was extremely professional, understanding, and efficient. I highly recommend this company based on my experience.
My customer service rep Sebastian listened to my concerns and went out of his way to help me get the most from the LiveCareer online services.
Hello, Alix:
Thank you for sharing your experience with Sebastian. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
My resume turned out fantastic, being titled a FREE printable resume is completely misleading as it cost me money to print it, disguised as a 2 week sign up. I swallowed the couple of dollars to print it which i believed to be approximately $3-$4AUD after conversion.
I have just checked my credit card statement and i have the following charges...
$2.71AUD and $1.34AUD (same day) plus 0.12AUD in international fees.
Then 2 weeks later, when my sign up should have lapsed, i was charged another $33.84AUD as well as another $1.02 in international fees!
So this one resume has cost me $40.01AUD already! ABSOLUTELY DISGUSTED.
Clearly we have a different idea of what FREE means!
When I went into my 'account' just now i see that t is set to active with a monthly subscription. And i KNOW I did not select that option.
Hello, Mrs-S. S:
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
We are in fact free, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account.
When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation you authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail
We want to thank you for bringing this issue to our attention, since we are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Add new features. E.g., let customers add their altmtrics into the their CV, information such as google scholar, or I'd, etc.
Hello, Conrad:
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
AMAZING! Very satisfied with the service I received. Not only a great product, but great staff! I have been happy with all levels of service.
Hello, Megan:
We appreciate you taking the time to write this review. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with
I've got a professional resume that helped me get a job quick. They have a lot to choose from. I'd recommend this to anyone who needs help with creating a resume.
Hello, BShakira!
Congrats on the new job!
We appreciate the positive feedback, it’s great to hear that you’re pleased with your resume and we’re glad we were able to help you in your job search.
Lenny took me from irritated to satisfied within minutes, and I highly recommend him! He helped me get refunded where I needed to, and also offered added value as well.
Great tools, excellent service and good support with Larry Gonzalez. Went very well and beyond in my expectation. I would highly recommend anyone who is looking for work. Gave me a positive outlook in persuing advance my career.
-Hello, Ethel!
Thank you for sharing your feedback! We’re excited to hear you feel that way about our resume builder, and we’re thrilled to hear that our agent Larry was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your positive thoughts.
From a mere skeletal outline, I was able to
Build a relevant, informational and professional looking resume in no time. It was easy; helped me to develop a theme and was consistent all the way through.
Thank you for trusting us with your resume, Anne! We’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
I needed to get a particular template that I could not find on the site. Bob went over and beyond, helping me modify the template to be what I wanted. More than satisfied and will definitely recommend this service for career seekers!
Hi Caitlin,
Thank you for sharing your experience with Bob; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
These folks are the worst. Stay away. They took money from for three months after trying to cancel. If you try and cancel you have to call because they will not let you go easy and they will not refund the money they took.
Hi Forrest,
We're sorry to hear this was your experience with us. We do have several ways to cancel the subscription (customer service, e-mail and live chat), so that our customers can complete their cancellation successfully. We hope this information is useful for a future occasion, Forrest.
Excellent tools and Juan Morales in Customer Support went above and beyond! I will recommend this service to any who are looking to make a resume, cover letter, and get hired!
Hi Jay,
Thank you so much for sharing your excellent experience with Juan and our Customer Service team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Ariel Cordero was very attentive and helping me cancelled my membership with Myperfectresume, he gave me options why I shouldnt cancel it and he was very helpful :) Thank you again for your great customer service. Good luck
- Yesenia Jaramillo
Hi Yesenia,
Thank you for sharing your experience with Ariel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I unfortunately was billed due to an ex using my card for their resume trial and was told he cancelled it. Here we are and I've been charged due to him giving me false information. BUT, with their live chat I was helped by Karla P. & given EXCELLENT customer service! After a few easy steps and information needed by her I was thankfully able to get my refund! :)
Hi Nick,
Thank you for sharing your experience with Karla; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I have called 5 different times and asked for this to be removed. I have been told 3 different things about how long it takes to get it removed. Read the fine print because they have the right to your content. Been trying to get mine removed and am getting the run around.
Hi James,
Thank you for sharing your experience with us, James. We strive to deliver A+ customer service and apologize if we haven’t met that standard. Shortly, you will receive a direct message so we can look into what’s happening for you. We’ll be in touch soon! Thanks again.
LiveCareer.com word-for-word has my resume advertised on their website. I never authorized them to do so and they never informed me it would posted - I flatly would have declined. It's intrusive and unsettling seeing it up there. Very deceptive practices. I've asked them to take it down. I was told it would be taken down in 5 days. Friday made the 5th day. If it isn't taken down next week I'll be reporting them to everyone I can think of.
Hey P. D,
Thank you for sharing your experience with us, and we'll make sure to remove your resume as you requested. However, here’s some information (Stated in our Terms and Conditions of LiveCareer) which we hope will clarify your concern:
16. User Content.
Subject to Section 17 below, your account information, resume, career history, educational history, reviews, responses, profile entries, posts, questions, career materials or any other information you provide on or through the Site or that we may create for you may not be able to be deleted once uploaded. For some of our features, other members may be able to request email notifications of your new public content or publish their own comments to your comments. We may use the public content to develop products, make connections with potential employers, personalize site views, market products or identify or feature popular members. By posting or uploading any content to this Site, including personal account information and resume information and/or providing any communication or material to Provider (“User Content”), you automatically and irrevocably:
(a) Retain ownership of your User Content, and grant and assign to Provider and any employer to which your User Content is provided a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to any and all rights in the User Content including without limitation all copyright, together with all consents (if any) necessary to enable its reproduction, distribution, modification, publishing and/or other exploitation by Provider and/or by any person authorized by Provider, by any means and in all media now known or hereafter devised, without payment or other reference to you or any other person, and to advertise and promote such exploitation, for the full period of all such rights (together with any extensions and renewals) and insofar as possible in perpetuity;
(b) Waive all moral rights in the User Content which may be available to you in any part of the world and confirm that no such rights have been asserted.
If you have any questions, feel free to contact us at 800-652-8430. https://www.livecareer.com/contact-us
I contacted them because I was looking to update my resume after being gone for 31/2 and seeing a example of my old resume being used as a example on Google. I contacted them and my representative gave me a awesome deal for my repeat business!
Hi Robert,
Thanks for your review, Robert! Glad we were able to help. Have a great day!
My customer service representative was very nice and helpful. I was not aware of a monthly charge for this service after I paid the $1.95 for a template. The customer service representative cancelled my subscription for me. Thank you.
Hi Chris,
Thanks for sharing your feedback and experience with us, Chris!
I canceled my membership on the 3rd day of my 14 day trial and 3 years latter they are still billing my credit card!
Do not use this service
Hi Vickie,
We apologize for this inconvenience, and we certainly understand your frustration. I'm here to help, I would like to take a look into your account to provide a solution. We’ve put your situation at the top of our list and we want to make this right! Shortly, you'll receive a private message!
Be Carefull when you subscribe, they charge per mouth but they let you think is for the year their customer service number it doesn't work. STAY AWAY FROM THIS SITE
Hi Giuseppe,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Kevin K:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!