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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Customer service rep Jorge V was excellent with me helping me when I like others failed to pay attention to auto renew terms but credited back my registration fee and helped with understanding to guide me with true professionalism about there company. With that being said I decided to continue to be a customer Thanks for your Help
I am a retiree living on a fixed income who clicked on the LiveCareer website. Not paying close attention to the auto renew terms for the 14-day trial period, I took advantage of certain services. When confronted by the renewal charge, I called the company and spoke with Lenny (Badge #418). He was super professional, credited back my full registration fee and proceeded to offer me access to the website for a modest continuing fee. I accepted but also acquired the cancellation date in the future to stop all future charges if I chose. All in all, the experience was highlighted by the knowledge and professionalism of Lenny. I would highly recommend this website for the job seeker.
Hello, James:
Reviews like this really make our day! We’re excited to hear that Lenny was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your positive thoughts. :)
Excellent resume & letter templates. BUT BEWARE it will charge you to save/send any docs & automatically debits your account monthly unless you cancel within 14days which isn't as easy as it should be. The job search & other features are only useful if you live in the US.
Hello, D. G:
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments to our team so we can keep improving.
It was really good working with LiveCareer. They listen to our issues patiently and try to resolve them which gives us complete satisfaction.
Hello, Sahithi:
Thanks for sharing your experience! We're committed to providing excellent service and it’s amazing to hear we delivered our promise to you. If you need further help, let us know!
I love the assistance with my cover letter but I couldn't justify the monthly fee. So I called & spoke to a rep who was beyond helpful with his suggestions and answers to questions about my resume & work history. He even offered to reduce the fee to an affordable amount. He was very patient and kind. I will always be thankful & grateful for his help with my job search approach.
Hello, Dawn:
Way to make our day, reviews like yours keep us going. We are always here for you, so if there’s anything else we can assist you with, just get in touch at any time! :D
I had created my account only an hour back to get myself a resume print. I don't want this subscription and when i try to cancel my subscription online under the settings tab the website doesn't allow me to cancel. Error / warning i get is that there is more than one subscription on this account. I have dropped the customer support an email regarding this.
Also my account was charged 4 times for the subscription as the first time when i tried making the payment i got http :// 502 bad gateway. I refreshed the page and payment was done multiple times.
I NEED TO CANCEL MY ACCOUNT IMMEDIATELY
Can the customer support please deactivate my account immediately and also refund my money charged additionally
Hello, Kashyap:
We apologize for any inconvenience that this may have caused you, under no circumstance do we like to hear this. However, we would love to take this opportunity to clarify some information regarding the error on the account. After verifying the account it seems that you contacted our Customer Service Department on November 23,2018, requesting cancellation, as well as a refund, do to the error our system generated. Both requests have been successfully processed as requested.
We hope that this information helps clear things up and again we apologize for this issue. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I couldn't login is correctly and I didn't see my resume. I asked a million questions and she was so respectful and patient with me.
Hello, Eric -
Our apologies for this inconvenience, we're happy to hear that our agent was able to resolve this issue in a patient and respectful matter. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I had no idea on how to write my resume in English at first place. However, thanks to this LiveCareer I had no problem in generating my resume in a couple of hours. Besides, first I made a mistake of paying higher rate plan than I originally planned. There was this chatting facility that resolved my concern. She/he accepted my requested and changed my payment plan to a cheaper one which I wanted to purchase.
Thank you very much, I hope you prosper.
JB
Hello, Jongbum:
You're very welcome and thank you for taking the time to review us! We’re proud to know that our agents were able to offer you a better pricing option and that you were pleased with our services. If you need anything in the future, please get in touch at any time.
Miss Grijalba was by far the best customer support I've ever talked to within my years of battling customer services across various companies. I highly recommend this support tech to any one. Quick, very kind, helpful, and a terrific problem solver. This website is very helpful even to those simple minded people such as myself when it comes to creating a resume. Very simple to use as well as helpful when choosing the right type of words to add onto your resume. 10/10
Hello, Marcus:
We’re thrilled to hear that Miss Grijalba was quick, kind, helpful and provide you with excellent service. We’ll be sure to let her know your positive thoughts.
I have faced a problem with my subscribtion renewal and i found a professional customer service team who were able to solve and help me, thank you
Hello, Mohamed:
You're very welcome and thank you for sharing your experience with us! It's great to hear that we were able to help you solve this issue in a professional way. If there’s anything else we can do, don’t hesitate to get in touch with us.
I used this service for a class in school which required me to update my resume. The experience couldn't have been better. My resume turned out great and when I called to cancel my subscription, Lennin was extremely professional and helpful. I would definitely recommend this service to my family, friends and colleagues.
Hello, Grosbyn:
We hope it makes all the difference in helping you get the job you desire and thank you for trusting us with your resume, it’s great to hear that you’re pleased with your resume.
Ronney was very helpful and professional in spite of my rude opening statement. Well done. He explained how the system works and why I was charged for a premium membership. I only needed a copy and he took care of the charges for me.
Hello, Joe:
We’re thrilled to hear that Ronney was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your possitive comments.
I was highly impressed with the customer service team. They were extremely helpful with any questions/issues, and were extremely courteous and knowledgeable.
Hello, Brooke:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Great customer service. They really went above and beyond. Very quick to resolve the issue and very courteous.
Hello, Samar:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
I am considering switching either jobs or careers. LiveCareer has everything necessary for the job-seeker. It's been a few years since I needed to look for a job, but their customer support counselors are helpful, patient, and kind.
Hello, Kelly:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Josue was very polite and quick in responding. Best thing was that he also gave me a compliment offer to continue my subscription. But sadly i do not use this website that much for a monthly subscription.
Hello, Shibu:
Reviews like this really make our day. We’re thrilled to hear that Josue was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.
Responded immediately and solved my problem with great enthusiasm. They also asked my how my Friday was doing while they were working on my query. Would recommend.
Hello, Wico:
Thank you for taking the time to review us, we’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
I used LiveCareer to update my resume and the website gave me great options. It is one of the best that I worked with so far, I will surely recommend all my friends. I even got my refund back from them the moment I asked. I didn't know that it was a monthly payment, but then Joyce Johnson helped me in cancelling the subscription and also helped me get my refund back.
Hello, Deepthi:
Thank you for trusting us with your resume, we’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
I called today because I was uncertain about the services rendered by LiveCareer. I spoke to Sebastian Cardenas, whose extensive knowledge and excellent customer service swayed me to continue on with my subscription. Thanks for going the extra mile to help a first time user like me. I'd recommend this service to anyone.
Hello, Fredric:
Thank you for sharing your experience with Sebastian. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Very satisfying customer assistance from leonje.
She was efficient and very helpful. She is well worth a promotion.
Hello, Frances C:
That’s what we like to hear, thank you for sharing your feedback about our agent Leoje, we’re always here to help whenever you need us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Rob D:
Thank you for sharing your experience with our agent Jorge, we're happy to hear that he was able to help and guide you. If there’s ever anything that we can assist you with, please don’t hesitate to ask!