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Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Great resume making experience. Excellent suggestions and examples.
While your resume builder is extremely useful, it's deceptive not giving any indication of cost until it's time to save after hours of inputting. For this reason I will not support a higher rating.
Thank you, Mary, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Very hands-on. Takes all of the stress out of building a resume, especially if it's your first time.
Thank you for sharing your feedback and rating us five stars!
Easy to navigate and well though out process. Especially the skills portion.
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This the second time I use Live Career for m resume needs they are a great resume builder company. I highly recommend them.
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Clunky Website difficult to navigate and you are expensive for what you receive
Thank you, Patricia, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Quick and easy to use. Extremely helpful with terminology for specific jobs/careers
Thank you, Charles, we’re happy to hear that it was as easy as 1, 2, 3!
Your ad states free but you have to pay to print. Will not recommend to anyone in the future.
Thank you, Richard, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Fast and easy! Made me feel confident with my resume
Thank you, Diane, for sharing your feedback and rating us five stars!
Was great until you made me pay at the end without any prior notice. Shady.
Thank you, Jeanine, for your review.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
The website/app is amazing im just surprised i have to pay. Although i think its a great deal to pay 1.97 for 14 days
We appreciate the feedback, Catalina.
Easy efficient and helpful in terms of wording suggestions
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It has been a great experience and much more relaxed creating a resume with livecareer
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The experience with me is very good excellent
I liked, is easy. Thanks.
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A great way for my resume to be built from the ground up.
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Easy to use to create amazing resume.
No I will not provide at least 50 characters to describe my experience. Thank you. I think you shouldn't require someone to leave a long description. Thank you.
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Easy to use to create amazing resumes
Easy format, great suggestions for resume formats and upgrades
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Love the layouts and it did the questions for me :)
Thank you for sharing your positive review, Caity!
It made the process easy and removed the stress of needing a new resume.
Quick and easy, made me feel good about my application
Thank you for sharing your feedback and rating us five stars!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at [email protected] or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
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