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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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This site says it free but when you need to get your resume off the site they try to charge you. Waste of time so don't use this site.
My daughter used this site to produce a resume and asked for credit card to pay a small, appropriate amount. Now I am in rage at this exorbitant bill that I consider to be a scam. DO NOT USE THIS SITE... ever!
Hi Gordon, I work at LiveCareer. I apologize for the misunderstanding. The trial subscription is good for 7 days. We state on the sales page as well as in the confirmation email that the subscription will auto-renew unless cancelled. Many of our customers continue to use our service for several months during their entire job search. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
We make cancelling your account really easy! Just visit your account settings or contact our customer service team. We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
These guys are horrible! They keep taking my money and I couldn't find a phone number to call until I got on my E-mail confirming I had cancelled my "membership" that I hadn't signed up for. Then, I called and they said they'd refund me, which they did, but then went right back to taking my money! I'm a college student, I was out of loads of money and they keep taking it! I'll probably have to cancel my credit card so they'll stop taking so much.
Hi, I work at LiveCareer. I apologize for the misunderstanding. We try to make cancelling your account easy, which is why you can cancel phone phone, email, live chat, or by visiting your account settings page.
If you already cancelled and then were billed again, please contact our customer service so that we can correct any mistake. We're open 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
This was a very helpful and resourceful website! It made building my resume quick and easy.
Hi Jolyne. We are so happy that we could help. Best of luck with your job search!
Super easy to use! Helps streamline what you want to sell to the employer
Thakn you so much! We're so glad you found Resume Builder easy to use. That's what we live for!
Excellent guidance and tips for building a resume. Great templates and very helpful!
Cody, we are so happy to hear this! Thanks for letting us know, and be sure to check back often, as we add tips and career advice every day!
This site was such a great help in making my resume. I really didn't know where or how to start writing one but this site had so many great examples that I could just insert directly into my resume to help me figure out what I wanted to say for each section. The price is totally worth it too! Less than $5 and I was able to make a professional resume that really highlighted my skills. I just canceled within the 7 days so I didn't get any additional charges.
FYI on how to cancel your subscription: Just go to your account settings in the top right corner where it says My Account then My Settings... then click on subscription then there is a link to cancel that takes you to a page where you just click a button to cancel. Done! I got an email confirmation right after I did it and I never got charged again.
I've signed up for quite a few "subscription" type things, they are usually legit you just have to remember to CANCEL or it will renew. Like the Amazon Prime trial, or freecreditscore.com - just cancel and they won't charge you again. It's pretty funny how these types of subscription deals have been around for so long and people STILL don't know how they work? It's the 21st century people, get with the program!
Thank you for sharing your feedback! We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!
Used a great program that was easy to use. It helped me improve my resume by using key terms and also got me call backs from employers and interviews as well. Would highly recommend this to anyone looking to improve their resume for an entry level position.
Javier,
Thanks so much for your review. I work for LiveCareer and we're thrilled to know that you were able to build a resume that's getting results! Best of luck with your job search!
Brilliant templates and simple navigation will guarantee my return for every new version of my resume while I intern through my college career
Kyle, we're happy to hear that you enjoyed the site. We are happy to be your resume resource. Keep up the good work (and enjoy college!)
First time making a resume, and this site made it so easy! The examples they suggested made my resume pop to my new employer! She said it was the best one she has seen in a while!
Olivia. First resume! We're excited for you, and happy that we were able to help. Congrats on the new job!
I love this site and I would recommend it to anyone looking to start a resume
Thank you so much, Jacqueline. We're glad that we could help. Best of luck with your job search!
Did a resume for my wife like others said ended up paying for it! Then the real shocker
They withdrew 34.95 from my checking account and it said it was recurring. I called them immediately they supposedly canceled my account but not giving my money back. This company is a rip-off. Wished I would of found this site and the reviews before I got messed up with them!
We appreciate you sharing your experience with us, Larry. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
It advertises that it is free until you go thru and do a great resume and then bam! You have to pay in order to print it. And then they charge you $35 per month on your credit card until you call and cancel. STAY AWAY!
Dear Donna,
Hi, I work at LiveCareer. We apologize for the misunderstanding; our free trial gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. We're sorry for any confusion.
The $3.95 option is good for 7 days and we rely on you to cancel whenever you are finished. Underneath this option it states it will auto-renew in bullet form. We do offer several ways to cancel including self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
It was easy to use, with clear and helpful tips and instructions.
Thank you for sharing your satisfaction with us, Sandy!
This made writing my resume much easier than I thought it ever could be.
Thank you for sharing your satisfaction with us, Anne!
Fraud... be ware... do pay them anything or you will be charged without notice 35 bucks per month. I never even signed up for their site. I only paid one time fee to look at one template then I was charged from them on... I'm so angry at this site. I've always been very careful with what I sign up... this type of charges never happened... STAY AWAY... DO NOT USE THIS SITE EVER
Dear Minglu,
Hi, I work at LiveCareer. I apologize for the misunderstanding. The $3.95 option is good for 7 days and we rely on you to cancel whenever you are finished. Underneath this option it states it will auto-renew in bullet form. We do offer several ways to cancel including self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Amazing site, helped me to create a professional resume that would assist me in presenting myself in a professional way. Thanks
Thank you for sharing your satisfaction with us, Michelle!
Do not use this site. Not only is the formatting bad on the resume but even though I cancelled they continue to charge my account. I never received any kind of confirmation that I signed up for the monthly service. It gave the option for the one week service which I checked and agreed for my credit card statement to be charged. Never agreed to the monthly service. It seems they make their money by scamming consumers and not providing a decent resume service.
Dear Carolyn,
Hi, I work at LiveCareer. Please contact us immediately if you have your cancellation confirmation number or email. If it is not in your inbox you can check your email confirmation on spam folder sometimes it’s routed there by mistake. We will be happy to honour this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
I too fell victim to this site and their service. Please read the fine print carefully on their account creation page; you will be charged the $34.95 on the "8th day" after paying the $3.95; not the 8th of the month following payment of the $3.95! This company is practicing very deceptive business, and still getting away with it.
Dear James,
Hi, I work at LiveCareer. I apologize for the misunderstanding. The $3.95 option you chose is good for 7days and we rely on you to cancel whenever you are finished. Underneath this option it states it will auto-renew in bullet form. We do offer several ways to cancel including self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I love how helpful this site has been. It is quite relevant, practical and easy to use.
Dear Nicole,
Hi, I work at LiveCareer. We appreciate your feedback and we're glad that you are happy with our service! We love to hear about our customers success stories, so visit our facebook page: https://www.facebook.com/LiveCareer and let us know how that resume works out for you!
Best Regards,
LiveCareer
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Dear Dan,
We apologize for the misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. If you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription. However we do offer the ability to download a FREE Plain Text format.
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer