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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I hate doing resumes. This was so easy i was done in one afternoon.
I found this very helpful as this was my very first time writing a resume. This site web was a problem solver.
We are happy to know that our site made it easy for you to create a resume and help you with the process to do one. We wish you best of luck on your job search if you are looking for one Carolina!
I love how easy it makes it and how many different options it gives! It also assists with examples if your drawing a blank!
Hi Nora! We are glad to know that our text tuner sample and templates helped you utilize the service and makes it convenient for you to create a resume!
Very useful, especially for someone who has not had to complete a resume in several years.
We are glad that we are able to help and make it easy for you to complete a resume. We hope that we’ll be an instrument for your career success Eleanor!
Excellent on-line coach to create a professional document!
It’s good to know that we were able help you with the process in creating a professional looking resume with the different templates and text tuner samples to customize the resume suitable for your needs. We wish you best of luck for your career, Russell!
This tool was extremely helpful and I will be utilizing it in the future as well!
Hi Paula, we are glad to know that you find our site very useful and it’s good to know that you will utilize the service in the future. To reactivate your service you can pay for a month subscription available online and by phone, but we also offer $9.95 good only for 7 days available by calling us at: 1-888-816-0576; representatives are available M-F 6am-midnight EST. We hope for your career success!
I extremely question the genuineness & character of this company and I don't want the same speech everybody else has gotten. We all know that in good companies, when something happens to tarnish the happy experience of getting the help through their business, they "right the ship." Now, I'm astonished by the number of negative reviews that, by word of mouth, will decrease your potential business at an astronomic level. Yet, you can't simply take necessary information out of the fine print and make it CLEAR which would quickly reduce the number of occurrences of this issue. Second, turn off the automatic charge if not CANCELED after the cheap 7days, which many think they are paying for. But those would mean you would definitely lose thousands of dollars. Why do that then right? I don't care what produce you sell, how good it is or how badly I need it. This is a deeper issue of deceitful-ness & greed. Do NOT use this service and support who they are at the core. There are other services that do just as well or better, may be a little more than the $4, but maybe it's a good business that isn't out to create a good product but set it up in a way that naturally creates extra steps for its customers and makes those important details not stick out. Do not use this service! I unknowingly invested over $150 in this company and overdrafted because of it. Twice, on my OLD account. Shortly after registering for this service, I created a new joint account with my wife. If i would have been more aware of what i was getting into with this product, all of this would have been caught sooner.
Dear Joshua,
I apologize for the misunderstanding. The $3.95 option you chose is good for 7 days and then it auto-renews. Underneath the subscription options in the same size font we state that the subscription will auto-renew on the 8th day. Once you cancel you will no longer be charged. Additionally, we state that on confirmation page, as well as in the email confirmation you received. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
Many of our customers continue to use our service for several months during their entire job search and make use of our resume posting service, which increases their chances of getting a job. A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast, that’s why we have a recurring billing feature, but you can cancel at any time if service is no longer needed.
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Terrified after reading these reviews, I cancelled my subscription early and realized I was charged for international processing so I was charged another $2.00 in the fine print.
I called today to cancel and also cancelled online, however it seems most of you have as well and were still charged. I will be contacting my bank ASAP! I hope to have a better outcome and will gladly post a positive review if so.
Dear Danielle,
I apologize for any misunderstanding, but as an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer. You can see the Information regarding International transaction on the email confirmation we sent right after purchase.
We also explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. When you cancel your service, we also send confirmation email stating your account has been successfully cancelled, if you haven’t received any cancellation email please give us a call and we will honor this in full extent.
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I purchased a trial membership for 3.95 to help my son write his resume'. After using the template, I cancelled my service before the trial period ended. I have been charged $34.95 for the past two months. I have emailed them numerous times with no response from their end. I am now about to chat with them on line to see if they will refund my hard earned money! Theives! And after reading the reviews from others that have had the same experience, I just feel like kicking myself for not researching this website before buying! Horrible!
Dear MaryBeth,
I work at LiveCareer. Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
It is one of the best sites about CVs ever. Thank you.
Hi Marisa, we are glad to know that you’ve considered our site one of the best. We also thank you for the wonderful feedback. We hope for your career success!
So easy to follow and use.
LOVE THIS PROGRAMME!
I will recommend to all my family/whanau.
MANY THANKS - What a life saver :): ):)
A huge congrats to the designers who cater for our needs and preferences on the visual aspects and the easy flow when typing in each section.
BLESSING to you all for your awesome service & technological expertist!
You're very welcome, we’re always here to help whenever you need us!
Same as the first. Singed up for 7 day trial. I used it for a day to print a resume. Was charged multiple times, including the 35 dollar charge, making me overdraft. I sent an email to the email they provide for help and have yet to see any response, just sent a second and maybe they will reply. As of now though, don't get ripped off!
Dear Raan,
I apologize for the inconvenience if you haven’t received any response yet when you sent an email and for the misunderstanding, but the option you chose is good for your first 7 days of full access for LiveCareer.com, which then rolls into our monthly subscription on the 8th day as stated on the subscription page and in your confirmation email. You are able to cancel at any time. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Stay away! I signed up for a one day use of their site at $2.95. They in turn, sign you up for a monthly subscription at $35.95, which I never requested.
When I told them I wanted a refund they said:
Alaine: Now, we normally ask that our customers cancel their subscription before the next billing period, but since I do see that you have not accessed your subscription this billing cycle, I can make an exception for you and prorate your subscription for this month. This refund will be a total of: $28.71
While it is a partial refund, my contention is:
1. I shouldn't have been signed up in the first place!
2. I should have a full refund! As stated above, I hadn't used their service.
3. Horrible customer service, the call agent, just hung up on me.
Don't use their services!
Dear Avamarie,
We apologize for the misunderstanding and we are very sorry that you were disconnected during the chat session with the representative. We’ll make sure that this is addressed and won’t happen again. The $2.95 you were billed pays for your first 7 days of full access for LiveCareer.com, which then rolls into our monthly subscription on the 8th day as stated on the subscription page and in your confirmation email. You are able to cancel at any time, but the reason why you were given a pro-rated refund is because of the number of days that have passed since the last payment of the $ 34.95 and as a courtesy credit we make an exception to pro-rate it whether you have not make use of the service.
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Very helpful with the layout. Easy format fo follow!
We are happy that we made it easy for you to create a resume with our helpful templates. Thank You Sarah, Best of luck on your job search!
Very easy to follow steps that help put a respectable looking resume together in a matter of hours. I also appreciate the abilitly to edit my resume into many different formats.
We’re glad that you are happy with the outcome of your resume; with the help of our formats available for you to customize it you were able to finish it in no time. We appreciate your feedback Barrett!
I used this site to make a great resume. I then paid the $3.95 for the trial fee, which is fair. The problem came in when I deleted my account a couple of days later [before the trial was done] and I was then charged the $34.95 subscription fee. I talked to customer service via email and was ignored when I said I wanted a refund. I then talked to a customer service rep named 'Pedz' via chat. He told me more than once that I didn't have an account under the email I gave him. After I told him to double check it, he found it.
Long story short, he confirmed everything was cancelled and then told me that he was making an 'exception' by giving me a refund even though the money was wrongfully taken from my account.
Just from that experience with their oh so helpful CSR, I would NOT recommend this site. The resume was great but the customer service was awful. I saved the transcript just in case my refund doesn't come through and just in case I'm charged again.
Dear Beyonca,
We apologize for the inconvenience, if you didn't have the best customer service experience. We will make sure our agents are fully trained to respond back more quickly and with proper information, however deleting the account would mean losing all the information on our database and the only thing that we can pull up a record is getting the last 4 digits of the card to search for the account being deleted, but with regard to charge being taken we explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
LOVE IT. Made a great resume in less than 30 minutes and was way easier than I thought
Thank you Craig! I know that time is valuable and we’re happy that we’re able to save your time with our Resume Builder. We're glad that we made it easy for you to create a resume.
This site does not offer high value added service. My search was for free resume service and that is what they say but after building your resume there is a fee. Don't give them your credit card... they will charge to it every month. Stay away... they are not honest.
Dear Ted,
We apologize for the misunderstanding. Our free trial gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume are features included in our paid subscription. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Best Resume site I have found after using other resume sites. Love love love that I can add the examples to make resume more professional... will recommend to all my friends! Great job...
We appreciate your feedback Juny and we’re glad that you will recommend us to all of your friends. You can visit our facebook page: https://www.facebook.com/LiveCareer. We will appreciate if you can share your positive experience on our site.
This site was very easy to use! Helpful through the whole process!
Hi Stephen, Thank you that you find our site easy to use. We’re glad we could be of help. We wish you career success.
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Hi Cynthia we are happy to know that in no time you were able to finish your resume and we made it easy for you with the help our templates and text tuner samples.