On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thanks for the incredible amount of help you guys provided! My resume looks great!
It's OK. If you never made your own resume. But employers have seen it all before and with the economy the way it is are looking for energetic employees with minds and talents of their own.
I'd like to know out of all the people who love this site and used it, what % actually got hired and for how long.
Dear Bob,
Thanks for your great question. We don’t always know when people get jobs, but we do get many emails and phone calls from happy customers that have been hired quickly after building a resume with Resume Builder. We always love to hear the feedback, and continue to add tools and features that make getting a job even easier!
If you have further questions, you can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
It was very helpful with step by step instructions
Hi Mary! We are glad that you find our site useful with the easy instructions to follow in creating a resume. Thanks!
Awesome! What a great help in getting my thoughts organized. Love the examples! Thanks!
We also thank you Anne for utilizing our Resume Builder; with the help of our text tuner samples, we make it easier for you!
Scam scam scam. They offer you a 2.95 one week trial. Just figured out i have been getting billed 34.95 a month for the last few months. Apparently in their terms of service there is a line amongst the endledd paragraphs that says they will bill you forever unless they cancel.
Dear Steve,
I apologize for the misunderstanding. The $2.95 option you chose is good for 7 days and then it auto-renews. Underneath the subscription options in the same size font we state that the subscription will auto-renew on the 8th day. Additionally, we state that on confirmation page, as well as in the email confirmation you received. On our Terms of use we stated “We will automatically charge your credit card or other account at the start of the billing period and at the start of each renewal period, unless you cancel your subscription before the relevant renewal period begins”. Many of our customers continue to use our service for several months during their entire job search and make use of our resume posting service, which increases their chances of getting a job, but once you cancel you will no longer be charged. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
If you have further questions, you can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
This website has really helped me with which parts to include in my resume. I always draw a blank when I pull up a word document, but here I have templates to help me along. Thanks!
We are glad that you find it convenient to use our site in creating a resume with ready templates and text tuner samples to match your needs. I f this is for employment purposes we wish you best of luck on your job search Samantha!
This is the most helpful career building site I found on the internet!
That’s what we like to hear, we’re always here to help whenever you need us!
COMPLETE SCAM! Just got a call from AMEX about fraudulent activity on our account. Sure enough it was a $34.95 charge from livecareer.com that I never agreed to or knew about when I purchased the right to print a supposed free resume on their site a week ago. I should have known. Please beware and stay away! Luckily AMEX will not pay it and I deactivated the resume account so hopefully we are rid of them for good.
Dear Sandy,
I apologize for the misunderstanding. Our free trial gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. We're sorry for any confusion.
The option you chose is good for 7 days and then it auto-renews. Underneath the subscription options in the same size font we state that the subscription will auto-renew on the 8th day. Once you cancel you will no longer be charged. Additionally, we state that on confirmation page, as well as in the email confirmation you received. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
This site is well organized and extremely helpful in creating a resume. I appreciate the help a great deal and will most definitely recommend this site to my family and friends
We appreciate your wonderful feedback Karen and we are happy knowing that you find our site useful and efficient. By the way, if you have a Facebook account, please go to out Facebook page and click on Like. We'd also appreciate it if you will write about your positive experience with us on our page. https://www.facebook.com/LiveCareer.
Great addition to a very competitive concept of applying and getting hired
Hi Brenden, we are glad that we are able to help you create a resume that can bring a great opportunity and at the same time a resume that can stands out above competition.
Awesome tool for resume, great hints and tips with phenomenal attributes to your specific field.
Hi Jason, we appreciate your wonderful feedback and we are happy that we are able to help you in a lot of ways in creating your resume.
Very easy to use. It only took me an hour to make a professional grade resume.
We are glad that we made it easy and convenient for you to create a professional looking resume Dawson!
I am entering the job market when most people retire plus I have been a stay at home mom and this site has eased some of my job hunting fears
We are overwhelmed to know that we made it convenient and the ability to do something easy for you in your career hunt made us feel that we can really be an instrument for your success! We wish you best of luck Donna!
Brilliant site with many good tips and sample options. Would definitely recommend to a friend.
Hi Vira, We appreciate that you are happy with the service we have given you and we thank you for recommending us to your family and friends. If you have a Facebook account, please go to our Facebook page https://www.facebook.com/LiveCareer and click on Like. We'd also appreciate it if you will write about your positive experience with us on our page.
STAY AWAY! I got my resume but am still trying to stop the $34.95 monthly payments 5 months later!
We appreciate you sharing your experience with us. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Really bad experience. I payed a lot of money to get a professional Resume written ( because english is my second language) and they did get all my details wrong. They dont know what they are doing! Very unprofessional to misuss my credit card details and keep taking money out of my account. I have not receiced an respond to my email in regards of how badly the Resume has been written. They could have at least offered to have another look. I have been writtibg to Amy Gies the Team Leader!
Dear Elax,
We are very sorry you did not have the best experience with our Resume Writing Service, but all orders include one free revision once the resume is complete if requested. We thank you for your feedback and we’d be happy to revise the resume so that it better serves your needs.
With regard to being charge on your account, we apologize for the misunderstanding. If you have subscribed for a 7 day package we state that it auto-renews and you can cancel at any time. Underneath the subscription options in the same size font we state that the subscription will auto-renew on the 8th day. Once you cancel you will no longer be charged. Additionally, we state that on confirmation page, as well as in the email confirmation you received. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
STAY AWAY! Absolutely Horrible! Wish I had read reviews before I created resume, I signed up for the paid trial, cancelled as soon as I printed and forgot about it... TILL I got a bill for $35 on my credit card! Customer service tries to talk you in circles, if you need a refund just hold on for the ride and DEMAND one! I finally got them to agree to a refund, now I just hope it actually comes...
We appreciate you sharing your experience with us, Jess. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Total scam and will rip you off. They advertised one price and will keep billing you $34.95 per month. The service I wanted was for $2.95 well I ended up $2.95 plus $34.95.
SCAM artist and definitely fraud. I reportedthem to the BBB and also to the consumer protection agency.
Stay away from these crooks.
Dear Sophia,
I apologize for the misunderstanding. The $ 2.95 that you paid for has an auto-renewal feature and you can cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
This site is so helpful. I wish I knew it existed a long time ago!
Thank you for your review, glad we were able to help.
A lot choices to choose from and additional tips and help was great
Hi Benny, it’s good to know that you were able to utilize our services and tools to create a resume and select what is suitable to your needs. Thank you for the wonderful feedback!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
We appreciate your feedback Carl! We are glad we have helped you create a professional looking resume and that’s what we are living for!