On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
BEWARE of this site! Terrible business practice! This site comes up under "FREE RESUME TEMPLATES" and then after you work hard and create a resume, they require a nominal ($1.95) fee which seems fair... but they don't make it clear that there will be an ongoing $34.95 MONTHY charge! By the time I noticed this recurring charge, I spent over A HUNDRED DOLLARS for my resume.
As many people have commented, it is a misleading website- I am sure this billing practice is part of their business model. I feel like I've been TRICKED. And to top it off, they do their banking in Cyprus.
This website preys upon the goodwill of some of the most vulnerable in society -- the unemployed. It misleads and obscures in order to con money from people who devote time, sometimes a good amount of it, to crafting something using services that are artfully made out to be free. The site makes no forthright attempt to reveal that absolutely nothing useful about their site is free, when this information should be on their home page.
I got the 14 day trial, and luckily cancelled in time to avoid the $34.95 monthly auto-subscription that would have followed. I was on top of this because I sensed something rotten in the state of Denmark when, downloading the Word template forms of my resumes, I noticed that they came out more or less uneditable for the future, with font sizes mysteriously changed and non-character bullets that stymy attempts to alter what you've written. You literally need the service to even utilize the formatting in the future.
Please: avoid this site like the plague it is. I hope the people who own this operation never sleep again, forever haunted by visions of their victims. If they had any decency, they would simply reveal the auto-subscription and other monetary terms up front, on the home page of the site. They still might get good business, but I guess hoodwinking people is more profitable. To the owners: you are low, nasty, horrible excuses for human beings. Don't you have hearts? Don't you care? Don't you see what it is you're doing? Evil.
Dear DC,
Thank you for your comments. We appreciate negative and constructive feedback from our customers.
The free account is the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume, but if you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription.
We also take great care to inform our subscribers that the subscription is auto-renewing and you can cancel at any time. Underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings, but we’re glad that you were able to see that and cancelled your service on time.
DC, we take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people and we make every effort to let our subscribers know of this auto-renewing feature as it stated on our subscription sales page as well as on the email confirmation we sent upon purchase.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
I was just looking for a free template. After I worked for hours on a resume-I got to the page where you had to pay. After working that hard I went ahead and gave them my credit card information. Then found out there was a monthly fee. It took me hours more just to get the account closed. This is a scam. Don't fall for it
Dear Judy,
Thanks for your comments.
The free account is the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. At this time we offer free text (. Txt) download of your resume, but if you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription, which has recurring billing feature and you can cancel at any time.
We apologize for the inconvenience, but we make cancellation really easy. We give you multiple ways to cancel your subscription; by calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by e-mail at [email protected], or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
Best Regards,
Livecareer
Do NOT fall for this site! Yes, you can view sample resumes and cover letters, and do the "free 14 day trial" but YOU BETTER make sure you get a confirmation e mail when you cancel BEFORE the 14 days expires, or else YOU WILL be charged $35.65 immediately! To make things even WORSE, try calling them about it! You'll wait forever for an answer, THEN when they try to look up your e mail that you KNOW you sent them canceling the subscription, that's another 14 minute wait! Don't waste your time!
Hello Chanin,
Thank you for your comments.
Chanin, we make every effort to let our customers know that our subscription service is auto-renewing and that if you don’t cancel before the end of your trial, we assume you want to continue using our service. We offer many ways to cancel your subscription – e-mail, live chat, or by phone. You can even go to our website and cancel your subscription from there.
We’re not quite sure what happened with the 14 minutes you state you waited on the phone. Our representatives are trained in finding an account, even if the caller cannot recall what e-mail they used when they opened their account. We pride ourselves in offering excellent customer service to all our callers, and we will certainly look into this extended period of waiting that you experienced. We do hope that you were able to resolve whatever issues you had with our website. So, our apologies to you that you suffered this frustration.
Thank you again for your comments.
Sincerely,
LiveCareer
The site was very useful but they charged my credit card for 2 months after. We were busy working on resumes and obviously missed some small print that said we needed to cancel a membership. Very disappointing, shady business!
I contacted them and they refused to reimburse the money. Reputable companies like Apple etc would never lower themselves to these tricks. I guess that explains their success!
Be careful!,
We appreciate you sharing your experience with us, Johanne. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
What a rip off bunch of con artists.
I paid for a 48 hr subscription and have also been charged $34.95 per month for the last 3 months. Now i have to go through the process of cancelling my Bankcard and having a new one reissued. SHAME... SHAME... SHAME
Hello Kingi,
We are puzzled by your complaint. We do not have a 48 hour subscription. What we do have is a 14 day introductory subscription, which when you sign up, we let you know clearly and without any doubt, that if you do not cancel your subscription prior to the end of the 14 days, your subscription will automatically renew at the monthly rate of $34.95. Further, when we send your payment confirmation to your e-mail, we again offer the information that if you do not wish to continue your subscription, you do need to unsubscribe your account.
You can cancel your LC account in a variety of ways – either by e-mail at [email protected], by telephone to our customer service (which is open 18 hours a day, 7 days a week at 1-888-816-0576) or even self-cancelling by clicking onto your Account Settings page and following the prompts on how to cancel your account.
We are very proud of the fact that we have helped people all over the world find their dream jobs by utilizing our award winning resumes and cover letter templates. We are sorry that your experience with LiveCareer was not a satisfactory one.
Good luck to you, Kingi!
Sincerely,
LiveCareer
What a way to steal money "Professionally" I give a 5 stars on that...
I used this site to create a letter and I deleted my account right after. And no even a two weeks later I've been charged $35 because the automatic renewal... I don't recommend the site. I give a 1 star because there's not 0 star.
Suggestion: Life is one... live it honestly.
Dear Lilly,
Thank you for bringing this matter to us and we apologize for the misunderstanding. Just to clarify, Livecareer Resume builder offers an introductory subscription of $3.95 for 14 days, which has an auto-renewal feature and we make every effort to let you, our subscriber, know that unless you call, e-mail or live chat with a LiveCareer representative to cancel your subscription, it will renew for our low price of $34.95 a month. If you don’t want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website. Deleting the account on site will delete your account details, but you still need to cancel to stop further charges.
Again, Lilly, we make every effort to let our subscribers know of this auto-renewing feature – we have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation for the 14 day trial.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
I also signed for the 7 day subscription and just realized I was being charged $35 a month. The rep told me that it was in the fine print that we would automatically be signed up for a monthly subscription if we didn't cancel. Why is it called a 7 day subscription if I have to call and cancel it after 7 days!? Obviously several others have had this problem as well and hopefully are getting their money refunded. Why doesn't this company stop doing this and actually give people what they think they are signup for and save themselves the bad reputation and the hassle of having to make all the refunds... they're going to have to give the money back either way, no point in tricking people. - Tara
Dear Tara,
I apologize for the misunderstanding. The subscription that you paid for has an auto-renewal feature and you can cancel whenever you are finished. Many of our customers continue to use our service for several months during their entire job search. Our subscription prices and policies are not in fine print, but rather are clearly stated in the details of the subscription underneath each price option, in bullet form as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings! If we have issued you a refund; we only do that as one time courtesy credit.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
What the actual $#*! though? I went on this site for the 7 day subscription too under the impression that it was a one time charge, when I looked on my statement they charged me $34.95... TWICE. I don't appreciate being tricked like that. My bank is disputing the first charge since it's already posted and now I'm in the process of trying to get a refund for the second charge...
DON'T USE THIS WEBSITE! Just like everyone else says, they're a major scam... there's definitely better websites out there.
Dear Jazz,
I apologize for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing on the 8thth day, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
We understand that you have already asked your bank's help to dispute some of the charges, however, we would appreciate it if you can call us so we can handle this directly, explain what happened and resolve this issue.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
I would actually rate this 0 stars if I could! This company basically scams people into thinking they are only paying $3 for a 7 day period because that is the part that is in huge print and then in tiny print that probably no one sees it says they will bill you $35 a month if you don't cancel! So I didn't see this part and I got no other notifications and then I saw this taken out of my bank account. I mean come on!? Okay yeah I can see a monthly payment for this site, like maybe $3 a month! It is only a template site, for $35 a month?! And not making it upfront and clear for people to read?! I don't even pay that much for my gym membership! These people should be ashamed for misleading so many people and it is most likely people who don't have a lot of money because if they are creating a resume it means you are looking for a job and need money! Shame on you people!
We appreciate you sharing your experience with us, June. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Really professional looking website and serve the purpose when I need a resume. The overall design looks fine as well.
We are glad that we’re able to help you create a professional looking resume that suits your needs and thank you, because you liked the layout of our designs. We wish you career success, Ryan!
I fully understood about the recurring charge of $34.95 and figured once I got a job, I would cancel the subscription. Well, of course I forgot and just happened to check my bank account via online one day and saw the $34.95 charge, by coincidence, that same day. What a stroke of luck to catch the charge on the same day it occured! I immediately emailed to cancel and guess what? Between the time I emailed to cancel and the time I got a response from livecareer a few hours later, they billed my card again! Two (2) charges of $34.95 in the same day! I immediately called my financial institution and they immediately cancelled my card. DO NOT USE THIS RESUME SERVICE! There are several others out there that are honest and trustworthy AND utilize professional business practices.
Dear Deborah,
I work at LiveCareer. Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Do NOT use this site! I paid to download the resume and a month later they were taking money from my account... it is a good thing I caught it because it is a monthly payment... this site is a huge SCAM!
Dear Edna,
I apologize for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
I used this site to build a resume for a job I was applying for. Signed up for the week membership. I got the job and didn't think about my resume again. Looking over my credit card statement I realized that I was being billed 34.95 a month. I may have missed something in the fine print, but I was honestly unaware that they would be billing me this amount monthly until I cancelled. I really hate when companies do this kind of stuff and don't make it absolutely clear what you are signing up for. Would not use this site. There are plenty of FREE resources out there to help with resume building and job hunting.
Dear Amanda,
We are glad that you’ve found a job, but apologies for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing on the 8th day, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
A one week subscription was cool but a 26.00$ and 35.00$ charge was not authorized no integrity i had to cancel my card to stop the vultures from continuing to drain my account
Dear Kevin,
I apologize for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
Hi,
I used your website to write up my resume which I was quite happy with and cancelled my membership afterwards. I was then surprised to see that 2 weeks later, you had charged my credit card approximately $33.
Upon emailing you, I did not get a reply and to be honest am getting quite annoyed and exasperated as I thought I had cancelled this subscription and yet when I question this, no one replied.
Not happy.
Hi Helen,
We apologize for the inconvenience if you haven’t gotten any reply via email regarding your cancellation request, but please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
JUST SAY NO!
Just like so many others I was happy with my resume, but forgot about the auto bill. Once I saw it on my bank statement I sent them an email to cancel my subscription but noooo, they kept right on billing. This company is a ripoff!
Hi Wyndee,
Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
The site was very informative, full of examples/ options and easy to use.
Hi Bree! We are glad that we made it easy for you to create a resume with the help our text tuner samples and relevant information that suits your needs.
Its really helpful to create a such good and professional resume. I like to do it and now my resume looks like a professional
We are glad that you find our site helpful in creating a professional looking resume and you enjoyed doing it. We are happy to hear that from you, Habi. Thanks!
Suckesr you in with a nice enough UI, decent experience overall. Extremely buggy resume editing leads to a lot of frustration, but overall it would be very worthwhile as there's a lot of features... except they're GREEDY.
I would be highly inclined to pay for their services if I, a little down the road, wanted to expand on my resume in detail, as I'm sure this would make it easy to alter the layout and feel tailored to individual opportunities. But even just using basic features they want you to pay for the right to print or download. You're going to MAKE me subscribe just to download the file I created on my own, before I can even be sure I'm satisfied with the outcome? Ridiculous. There is absolutely ZERO effective way to use the end product without paying them money, something they would NEVER let you in on before you start. Why you will not allow me even basic use of the end product before I get scammed like others with a sneaky monthly charge
Thanks for wasting my time on a buggy, and in the end, useless product.
Dear Bronson,
We apologize for the inconvenience if you have experienced editing issues and misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. However, we do offer the ability to download a FREE Plain Text format.
We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dana,
Thank you for your comments.
Our free trial account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a trial subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial.
Dana, regarding our recurring billing feature -- we make every effort to let our subscribers know of this auto-renewing feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website.
We are an international company serving people from all over the globe and we process payment through our e-commerce provider located in UK. We hate it that you feel like you are being tricked, as the actual purpose of our business is to assist people in finding great employment opportunities.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer