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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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What a joke. Been fighting with them over a year of charges on an account I never used. They claim to sent me an email after my $4.95 trail, but have been unable to produce the email. All reps are unhelpful and unwilling to give out company information. My lawyer is in the process of suing them.
They make it appear like you will be getting a resume for $4.95 (which by the way is Highway Robbery)! Who in the world would subscribe to a resume service and pay $34.95 per month?!?
However, when you click to purchase you "$4.95" resume you are actually subscribing to their ridiculous resume service. If someone is looking for a job, they obviously would not want to subscribe to a service like this.
When you discover the $34.95 charge on your credit card statement with their number (*******430), you can cancel the service. However, they will still charge you a pro-rated amount. I discovered it fairly quickly. So, I was only charged $10.
But still, this company is the scum of the www using predatory techniques on a segment of the population that is struggling. Download Libre office and use something from their office suite to make your resume. Or download a resume template from Microsoft.com. But don't use this service!
Hi Matt C,
Hi, work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. Once you cancel you will no longer be charged. But, many of our customers continue to use our service for several months during their entire job search. Recent statistics show that the average job search can take up to 9 months. For your best chances at getting a job we do encourage users to create a customized cover letter AND tailor their resume for each job they apply to. A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast, besides that you can also post your resume to 90 job boards which gives you better chances of landing a job.
We assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Horrible website! Don't be surprised when you get international charges on top of what you are paying! They lost my completed resume & I got someone else's total information when I logged on!
Hi Rose N,
Hi, work at LiveCareer. I apologize for the misunderstanding. Just to clarify, we are an International company, LiveCareer processes payments from all over the globe through our e-commerce provider located in Germany. Some banks charge an international transaction fee, even when the charge is in US dollars. We have no control over these fees and cannot predict what they may be, although generally they do not exceed 3% of the transaction amount. These fees are charged by your bank and not LiveCareer. Please contact your bank if you have any questions.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I used this site before and it was an awesome way to make a resume. Though I wanted to print out a resume months later and I was going to pay the $5 fee for another week, I was charged $34.50! SERIOUSLY? FOR ONE WEEK I PAID $35. These people are snakey and liars! DO NOT USE THEM! I cant not even begin to explain how furious I am. I cant stress enough how horrible and rude their customer service team is.
Dear Catelyn S,
Hi, work at LiveCareer. We apologize for the misunderstanding. The $ 4.95 is a one time trial price. It will no longer be available for returning user, but what we offer is $ 34.95 for a whole month and not just 1 week, which allows you not only to print, email and download, but you can also have the ability to post your resume to 90 job boards, which gives you better chances of landing a job.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Everyone intrested in using this website, DON'T! I bought a resume for 4.95, and a month after that, I recieved a phone call from my bank to tell me that my debit card was frauded. There were 305.50 in charges on my account I didn't authorize, which includes the scam of 34.99 for 2 months they charged my account. At the end of investigstion, the bank told me that THIS WEBSITE WAS HOW MY INFORMATION GOT STOLEN. They also traced the website, which is run by someone from indonesia. These are NOT customer service representatives responding to complaints. Of course some fake representatives is going to have somthing to say to my post, but don't buy anything from this website. These people WILL steal your credit/debit card information
Dear Justin Q,
Hi, work at LiveCareer. I am sorry to hear that you feel that way, but we assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Even though it says that it is $4.95 for 7 days. Make sure you keep reading because it AUTOMATICALLY charges you $34.95 if you do not contact them to cancel your account. I used it that 1 day and the service was not even helpful and then had to pay $34.95 for something I did not end up using at all.
Hi Nicole M,
Hi, work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Horrible rip off. Spent two hours (the only two I had) to quickly build a resume to submit to a great job that was closing. I paid the fee, but when I tried to download, couldn't. Spent another 30 minutes trying to work with their online chat who finally told me they were doing work on the system and I could download in another 3-4 hours. I told them that was too late and they said they would cancel the subscription. I missed the opportunity and still got charged on my card. I called to get the charge (and the fees for the foreign transaction not mentioned) removed... they said that I attempted to download, so no refund.
Do not give these people your credit card number... completely dubious operation
Dear Mary R,
Hi, work at LiveCareer. I am sorry to hear that you had a bad experience, but we assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Do not use this website! Do not give them any of your financial information!... I wanted to use a template to write a resume and agreed to pay $4.95. It was not even worth the $4.95 as it was not really possible to do with their setup. Then to make it worse they started to take out $34.95 a month from my account saying that it was part of a confirmation e-mail that they sent for the $4.95 transaction. Of course I had not agreed to this but they had my info. So to repeat, do not use them at all. Stay away!
Dear Melinda W.
Hi, I work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Charged me even after I cancelled the Acct and not at the 4.95 I paid but a higher 34.95 amt. DON'T USE THEM!
Dear C H,
Hi, work at LiveCareer. Please contact us immediately if you have your cancellation confirmation number or email. We will be happy to honour this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
Horrible - billed my card after I used the service once then refused to refund the complete amount - IT IS AN EXTREMELY RISKY SITE TO DO BUSINESS WITH - MAKE SURE TO READ EVERYTHING TWICE
Dear Job S,
Hi, work at LiveCareer. I am sorry to hear that you feel that way, but we assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
This site is advertised as and claims to be a FREE resume builder so after it lets you in, you start making your resume, you spend all the time doing it and are ready to print or download, they want you to PAY. FREE DOESN'T COST MONEY! Stay away from this site. They are fraudulent, dishonest jerks.
We appreciate you sharing your experience with us, Angela. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
DO NOT USE THIS SITE! I had to do a last minute resume and this site popped up when I typed in FREE resume maker. I spent awhile making the resume and at the end you have to pay a $5 free to be able to download it. I was in a rush so I paid the fee and downloaded the resume... and it SUCKED! It looks terrible and in no way usable. On top of that after a week if you don't cancel your account they will charge you a $35 fee... I immediately cancelled and demanded a refund, but they only gave me back a "prorated" $27... that means I paid about $10 for an unusable and crappy resume. STAY AWAY FROM THIS TERRIBLE SITE! I will dispute with my credit card company to get the rest of my money back!
Dear Allison L,
Hi, I work at LiveCareer. It sounds like you are having some formatting errors. This could be due to several factors such as your operating system or your word processor. Luckily, we have customer service available to all of our users 12 hours a day, 7 days a week to help with any issues. Our agents will help to retrieve a clean version of your resume. You can also try downloading a PDF version instead.
For a clean copy of your resume, customer service can be contacted 7 days a week from 6am-Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can also send us an email to: [email protected]
Best Regards,
LiveCareer
This site is a scam If they did not have a link to click to agree to the upcharge it is illegal. Call you credit card company. SCAM SCAM SCAM
Dear Doug,
We assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
If you have any questions regarding your subscription our customer service team is available 12 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
LiveCareer
I read a lot of posts complaining about the under handed tactics for this service, not! If you read the agreement it very straight forward. I paid the nominal fee, canceled in 5 days, and for $4.95 made a very good resume. PS I got the job!
The email below was sent to me immediately upon signing up. Below is the not so small print:
Resume Builder 7 day Full Access
You now have full access to the easiest to use, most powerful resume builder available. Your subscription begins immediately and renews on 31-March-2012 to our recurring monthly service at $34.95 per month.
Congrats on the new job, James! We appreciate the positive feedback and we’re glad we were able to help you in your job search.
I hate, hate, hate, how companies do the bait and switch on people. They tell you that it will cost you only $4.95 for 7 days of use and the next thing you know your bank account is dinged for $34.95! If you would put THAT in bold print before the $4.95 sales pitch, you at LiveCareer.com would not be getting such ugly reviews.
Dear Cathy C,
I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. Our renewal policy is listed clearly in normal size font with the subscription option, on the payment confirmation page and purchase confirmation email. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
To cancel your subscription simply contact us by phone, email, or chat. We also have a self-cancellation method available in your account settings. Inquiries can be emailed to [email protected] and the toll free phone number for customer service is 1-888-816-0576. Please contact us if we can be of any service. We are available 7 days a week from 6am-midnight EST.
Best regards,
LiveCareer
THIS IS THE WORST THING THAT WAS EVER CREATED ON THE WORLD WIDE WEB. WHAT ALL PEOPLE ABOVE SAID IS TRUE AND I EXPERIENCED THE EXACT SAME THING! I TRIED TO CALL, BUT THE NUMBERS WERE CONSTANTLY BUSY! AND THEN I TRIED TO CHAT WITH A REP AND SHE WAS AS SLOW AS A SNAIL. I CHATTED WITH HER FOR AN HOUR BUT IN THE END SHE DIDNT HELP AND SHE JUST LEFT THE CHAT WITHOUT LETTING ME KNOW. CAN YOU IMAGINE THAT? WHAT KIND OF CUSTOMER SERVICE IS THIS? HUH?
Dear Diana R,
I work at LiveCareer. We are very sorry you did not have the best customer service experience. We have recently expanded our team, and you make have caught us during training. We appreciate your feedback, and will be sure our agents are fully trained to offer better service during live chat.
In order to cancel your account, you can do so in your account settings by clicking the "My Account" link in the top right of the site once you are logged in.
Best regards,
LiveCareer
They will not stop taking money from account, even after canceling. I'm having my bank investigate the unauthorized charges as I have proof of saying I don't want a paid service. Don't sign up for free trial!
Dear Nick W,
I work at LiveCareer. Please contact us immediately if you have your cancellation confirmation number or email. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST.
Best regards,
LiveCareer
Wish I had visited Sitejabber before I gave out my debit card information. I needed a last minute resume for a class assignment so I googled 'resume templates' and found livecarer. It looked legit so I spent a good 30 minutes putting in my information. NOWHERE does it say that you will have to pay to use the template! Then they make you create an account, and after you've done that they say that you have to pay $4.95 for a seven day trial, but somewhere in the terms and conditions there is a provision that if you don't cancel they will start to charge you $34.95 a month! Who in the h#$% changes jobs so much they need a website to hang onto their resume for frequent updating?! This is definitely a scam model. I called two days after they charged me the $34.95 to find out what was happening, told them to cancel my account and give me a refund, but they wouldn't give me the full amount and said that the refund amount was prorated because of the two days I had. I told them I would write an honestly negative review if I didn't get ALL of my money back and they hung up on me. We'll see if I actually get a partial refund. Either way, this was an awful experience. STAY AWAY!
Dear Mike B,
I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
We would love to offer a completely free service, but in order to maintain the quality, content, and all additional features we offer our customers we do require a contribution of $4.95. As stated with the subscription options, you can cancel anytime by phone, email, or live chat. As long as you cancel within the trail period you will no longer be charged.
Best regards,
LiveCareer
DO NOT USE THIS SITE! I had a billing issue with them. I called and talk a man named RJ. He was very rude. He keep laughing at me and hung up on me. I called back and RJ was the one who answered my call again. I asked to speak to he supervisor... once again he laughed at me. When speaking with his supervisor, the gentleman said that I was the one that ended the call. He didn't even listen to the call. Bad supervisor. DO NOT USE THIS SITE! THEY DON'T CARE ABOUT CUSTOMER SERVICE. They did refund my money and was asked not to use their site again. Like I said great customer service.
We appreciate you sharing your experience with us, Janel. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Same as most - DID NOT READ REVIEW OR FINE PRINT and needed a resume quick, went to print, paid the least amount ($5). If you just want a resume and letter, do not use - they will find a way to steal $35 from you.
Dear Jennifer B,
I work at LiveCareer. Yes, if all you want to do is print your resume quickly, the best option is our $4.95 7-Day Subscription. If you don't wish to auto-renew just make sure you cancel when your finished.
There are several ways to cancel: online in your account settings, by phone, by chat or by email. Our customer service hours are 7 days a week from 6am-midnight EST. You can call us toll free at 1-888-816-0576. You can also email us at [email protected] with any inquiries. We'd be happy to help.
Best regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lonny S,
Hi, work at LiveCareer. I apologize for the misunderstanding and if you did not get the best customer service experience. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search. We sent payment confirmation email right after you paid for the service for $ 4.95 and cancellation confirmation email if you have cancelled the service. You can check your inbox or spam messages sometimes it goes there by mistake.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer