On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
100% scam, never buy this product. I am so sorry not to read all the comments before paying 2$ for initial subscription. Going to my bank to ask for help today and better way to sue this company.
Livecareer crew, I ask you kindly for the last time to refund me my money. You know what you do is illegal.
This company robbed me when I used their services. They took $35 out of my bank account and refused to refund it. Do not use livecareer to build your resumes.
Hi Sydney,
I’m very sorry that you have had this experience with our service. I would appreciate if you can provide me the email address that you have used to create the account so I can work directly to resolve your issue. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
It was awesome. Your site could be a little easier to go from resume to resume. Other than that, it was a painless experience.
Hello Douglas L.,
Thanks for your kind words and feedback. We are glad that you enjoyed using the site. We wish you the best of luck in your career search.
Regards,
Anna
LiveCareer
This is an awesome site to build your resume! So easy to use and they have A LOT of great templates to build off, as well as some examples of how to build each section of your resume. I'd highly recommend this site.
Hello Niko K.,
Thank you very much for your kind words. We are always very happy to hear that we have been able to help customers in their job search. We wish you great career success.
Regards,
Anna
LiveCareer
I was charged exactly what I was told. The format was very user friendly and most importantly... I GOT THE JOB.
Hello RB.,
Congratulations on the new job! We love to hear when our customers have such great success. We are very happy to have been of assistance, and wish you the best of luck in your new job.
Regards,
Anna
LiveCareer
It was easy to navigate. I was able to click on different resume formates and pick the one i liked.
Thank you
Hello John J.,
It’s good to know that you found it easy to navigate the site and were able to find a suitable template to fit your resume. We are so happy that we were able to be of assistance. Best of luck with your career!
Regards,
Anna
LiveCareer
Good layout and overall pretty quick. Would give 5 stars but the prices from auto renewal could only be described as avarice and greed. Relatively easy to cancel if you call, just check your email for confirmation to be sure.
Hello Dahlia P.,
We are glad to hear that you enjoyed the layout and found the Resume Builder easy and quick to use. We do try to make it easy to cancel when you want. We appreciate your feedback Dahlia and we wish you the best in your career search!
Regards,
Anna
LiveCareer
Learned some extra things that allowed me to present in a professional way.
It’s good to know you that you were able to utilize our tools to help you create a professional looking resume. Thanks Larry!
I inquired about wanting to switch my subscription package. There was no wait time on the phone. The customer service was exceptional and helped with everything I needed answered.
As for the website, it was very easy and simple to use. They had helpful hints and tips for you to use on your resume, which helped tremendously.
I'm going to tell all my friends and colleagues to use this website to build their resume as well as the other tools the website offers.
Thank you that you’ve enjoyed the services we offer and happy with how our customer service helped you with your concern.
We thank you so much for the heartfelt comment, for letting us know that you’ve liked how it easy to use our service with the help of our samples for each job category.
Thank you as well for recommending us to your friends and colleagues. We appreciated it so much!
You guys did a great job. I found s job in a few days. Thank you it was a great experience.
Joele, it’s great to know that you had a positive experience with our site and we’re able to help you land a job that fast. We wish you more success with your career!
This site is awesome! Does the work for you. I psersonally was able to upgrade my resume. The ones who reviewed it commented on how well it was done! Thanks Live Career!
We are overwhelmed by your comments, Joni! We are happy that we made it easy for you and able to get good reviews out of the resume created on our site. More success with all of your endeavours.
Excellent site, made building a resume very helpful and stress free
Thanks Mario for that wonderful feedback. We are glad that you find our site hassle-free and real helpful! We wish you the best of everything!
This is the second time I've used this product and I find it to be excellent and easy to use. The support staff is great as well. Milo at live chat was great.
We thank you for being a loyal customer. We’re very glad that you had a positive experience with our product and for commending one of our representative for a great service. Best of luck with your career!
That’s good to hear Brian that we were able to help you update resume/cover letters with ease. Thanks for using our site.
This site is a scam! I signed up for the 14 day "free" trial. After the 14 day trial was over, I cancelled the account. I was never contacted with information that I would still be charged a $40.00 fee. I checked my bank account and LiveCareer had extracted $40 from my account WITHOUT telling me. When I called customer service, the guy told me that I cancelled "on the 15th day", "one day late," so they were legally able to charge me the $40.00. Horrible customer service! A total rip off!
Dear Danya,
Thanks for your comments.
We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also take great care in letting our customers know what they are subscribing to. On our sales page, we explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
LiveCareer
The reviews before me say it all. Live chat was most likely some robot, all they would do is cancel my subscription. No refund. I don't see how they can sleep at night offering a "FREE" version (mhmm sure) of a fancy Microsoft Word.
Also, "Anna B." sure is good at copying and pasting sentences read off of a page. Enjoy the pat on the head from your supervisor, and SUCK A BIG FAT ONE.
Hi John S,
We apologize if you did not get the best customer service experience. I would appreciate if you can provide me the email address that you used to create the account so I can work directly to resolve your issue. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Used service one time, during trial period. I sent an email trying to stop charges. 4 months later I finally got them to stop. Here is there phone number if you are having problems.
*******576
Dear Ken,
Thanks for your comments.
Ken, I’m very sorry that you had this experience. When we receive a cancellation request via email, we immediately cancel the subscription. We would like to contact you to find out what email address you sent your request to so that we can investigate why this issue occurred.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Livecarer
Total scam. I was charged the one time fee of $1 something and then later took $35.80 out of my account. When I told them I wanted to cancel they refused to give this money back. Will never ever use this service again and warn everybody to not use them either. They will rip you off.
Hi Charlyn,
The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe.
We have refunded a full amount of $35.80. You'll see it on your bank statement within 2-3 business days. We have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Regards,
LiveCareer
I only gave one star because 0 was not an option. Complete scam do not waste your time or money! I have been charged fees of $1.07 multiple times and charged $35.80 a couple times and the website promised a one time charge of $1.95 or whatever it was and well that's definitely not the case. And no their website does not make it clear that you will get charged or that you have to unsubscribe to avoid monthly charges.It was supposed to be a one time fee to email myself the resume and it did not come out exactly as it was previewed! SCAM!
Dear Larysa,
Thanks for your comments. We welcome all feedback from our customers.
The subscription that you paid has a recurring billing feature and you can cancel at any time. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option, in bullet point form. We automatically send a payment confirmation to the email address you’ve used upon purchase, stating the amount that you’ve paid for and the auto-renewal date. We even provided several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.
LiveCareer is an international company. We processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. The fees for $1.07 are charged by your bank and not LiveCareer.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best regards,
LiveCareer
I'm like everyone else wondering why there's "not a clear statement stating that you will be enrolled and its only a free "trial"... Not only did they charge me once but charged me twice in the same month, same day of the month. A friend referred me to the site. I called her after all was said and done and she didn't realize that she's been charged each month until I called. I am furious... shame on me for thinking since I don't have a job, I could actually get help with a resume to get a job for $1.98. Shame on LIVECAREERS for being DECEIVING and UNTRUSTWORTHY to the public. Shame on our government for letting companies get away with this! Don't use it Don't try it is my suggestion.
Dear San,
Thanks for your comments.
We apologize for the misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. If you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription. However we do offer the ability to download a FREE Plain Text format.
We take great care in letting our customers know what they are subscribing to. We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime. If the subscription has not been cancelled, a monthly rate will be billed. Aside from these details, we also sent a payment confirmation to the e-mail address you’ve use when you signed up, stating the amount of what you have subscribed for and the date of the auto-renewal.
San, we also make cancelling really easy as we give 4 ways to cancel a subscription if service is no longer be needed: By calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by e-mail at [email protected], or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
Please contact us as soon as possible so that we may resolve this issue.
Best regards,
LiveCareer
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luca,
We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also take great care in letting our customers know what they are subscribing to. On our sales page, we explain that the subscription is auto-renewing in the list of subscription features, on our purchase page, as well as in the confirmation email you receive once you subscribe, stating the purchased amount and auto-renewal date. We also make cancellation easy as we provided several ways if service is no longer needed: By Phone, chat, email and through “Account Settings” online
I’m very sorry that you have had a negative experience with our service. I want to make sure that we make this right for you and would appreciate if you can provide me the email address that you have used to create the account so I can work directly to resolve your issue. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer