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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Very Professional representation. Exactly what you would look for in a Resume. Thanks to LiveCareer I know look like a credited employee.
I found the templates extremely helpful and easy to use. I also found the help with job hunting very effective.
Hi Kimberly B.,
We are glad that you found our service helpful in your job search. Best of luck with your career!
Best regards,
Anna
LiveCareer
I recently had the great pleasure of working with Lolyn. Who not only solved my billing issue with speed and accuracy, but did so in a professional and polite manner. I went from being irate to being as calm as a baby sea lion. I wish more people in this world had the professional mindset that Lolyn does. Her attention to detail and professionalism reflect's very highly on your company. I would recommend promoting her to Regional district metro area supreme high supervisor! Love you Lolyn...!
Thank you
U. S Army Veteran 2002-2009
Hi Joshua C.,
Thanks for letting us know that Lollyn provided you with such great service. We will share your comments with her and the rest of the team. We wish you all the best!
Best regards,
Anna
LiveCareer
Very positive! I just used the template to put together ta resume for my wife. Found it very easy to use and customer service was great when I called with questions.
Hi Wayne S.,
We are so happy that we were able to assist you, and that you found the site easy and helpful. We wish your wife success in her job search.
Best regards,
Anna
LiveCareer
Vera was a great help she def did her job 5 star service
Hi Edmond P.,
Thanks for letting us know Vera provided great customer service. We wish you career success!
Best regards,
Anna
LiveCareer
It was fast and easy, really help in my job hunting.
Hi Silvia N.,
We are happy that we were able to assist you create your resume and that you found the site and service helpful in your job search. Best of luck with your career!
Best regards,
Ann
LiveCareer
Loved their updated designs for the resumes. Website was very easy to use. I couldn't get the link to work to cancel my membership within the trial period. Since my husband is out of a job and I'm looking for a new one they were gracious enough to refund the fee. I know this a choice for companies so I was pleased they had integrity to refund the money.
Hi Vicky E.,
We are glad that you loved the service. We wish you the best of luck in your job search!
Best regards,
Anna
LiveCareer
Great service! Straight forward with exact options that real people are looking for!
Hi Joey L.,
Thank you for the kind words. We wish you best of luck in your career!
Best regards,
Anna
LiveCareer
My experience with LiveCareer was extremely helpful. I was referred to the website and the resume choices were fantastic. It has so much more ways of describing my talents than their regular applications. I'm sure that's why I already got a job.
Thank you soooooo much.
I would rate your resume help a very generous 100%!
Hi Patricia B.,
Congratulations on your new job! We are very glad that we could be of assistance. Best of luck in your new position.
Best regards,
Anna
LiveCareer
After I was lied to about this site helping for "free", I was extremely angry. I spent hours trying to perfect my resume and after I accepted the lie and was willing to pay because i put so much thought and hard work into it, the site receive all my information and still refused to let get access to my resume. Ridiculous!
Hi Ruthie J.,
Thanks for your comments.
Our free account allows you to create resume and cover letter and make use of our templates, designs and text tuner samples, but the ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free account. At this time we offer free text (. Txt) download of your resume.
I’m very sorry that you have had this experience with our service. I would appreciate if you can provide me the email address that you have used to create the account so I can take a look into your account personally. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Loved the site! Very easy to use.It helped me to get my dream job!
Hi Susan M.,
Congratulations on your new job! Thanks for loving the site, we appreciated it so much!
Best regards,
Anna
LiveCareer
Very easy to use, 24 hr live chat service is great! Made a great resume with their help.
Hi Bethany H.,
We are so happy that we are able to assist you via chat in creating a great resume, and that you found the site and service easy to use. We wish you best in your job search!
Best regards,
Anna
LiveCareer
Excellent! The program is user friendly, and the assistance from the customer service department is great.
Hi Gary L.,
We are happy that you found the site easy to use and you were able to get great assistance from our customer service team. We wish you the best in your job search!
Best regards,
Anna
LiveCareer
Best source I have ever found to create a Resume! They made it easy and gave me lots of suggestions!
Hi Bridget,
Thanks so much for the kind words Bridget! We are very happy that we could help you in your job search. We wish you the best of luck!
Best regards,
Anna
LiveCareer
Amazing website, it felt like I had someone sitting next to me the whole time, so easy to use!
Thank you!
Hi Fiona N.,
Thanks for the overwhelming feedback and we are happy that we made it easy for you. We truly value your time. Best of luck with your job search!
Best regards,
Anna
LiveCareer
I was happy when it came to the suggestions for resume writing. Some of those along with the different templates definitely helped me create a polished document. The only unhappiness I had was when I tried to download it in word. The spacing became crazy and there were missing letters in my words... Yes, missing letters. Thankyou!
Hi Lindsay F.,
We thank you for your comments. We are glad that we were able to help you with writing your resume.
We sincerely apologize if you’ve encountered formatting issues. I will be more than happy to address this personally. If you can provide me the email address you’ve use to create the account, I will be more than happy help you tweak it for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
My experience with LiveCareer was excellent. They made it easy for me to create a crisp and professional-looking resume. I continued into the paid subscription so I could utilize some of the additional benefits. I felt more confident going on interviews after having my resume updated and re-worked. Within two weeks, I found a good job and called to cancel my subscription. Customer service was great and discontinued my paid membership right-away with no problems. My resume is still on the site and I can use their basic services for free anytime I want to! So worth it!
Hi Anthony B.,
Congratulations on the new job! We are so happy that we were able to assist you create a job-winning resume! Best of luck in your new position.
Best regards,
Anna
LiveCareer
Great experience! Got several interviews within the first week and a job within two!
Hi Courtney P.,
We are so happy that you had a great experience! Congratulations on your new job!
Best regards,
Anna
LiveCareer
Made it very easy to make my resume and gave me great ideas
Hi Andrea H.,
We are so happy that we could help you with your resume. We wish you the best of luck in your job search!
Best regards,
Anna
LiveCareer
My use of the site was beneficial, and the most helpful aspect was the descriptive action sentences. After using the tools for a time, though, things got difficult. The wait times were long between pages, and the formatting adjustment was inaccessible in the edit window. What I had done with spacing in the edit window I could not undo, because the edit window's view showed a perfect format, when that wasn't the case. Also, the template would change to a default setting each time I went to the edit window, so I had to constantly change it back.
The customer service reps in chat should have referred me to the phone rep when they couldn't help me; instead, they just ended the chat and left me hanging. The phone rep fixed the formatting problem at her end, and explained a few things that she had done. Without the phone rep's intervention, I would had a useless resume. Thanks for listening.
Hi Christopher,
Thanks for your comments and we appreciate your feedback.
We apologize if you did not get the best customer service experience via chat and if you’ve encountered formatting issues. We are very committed to providing great customer service and again are very sorry that you had this experience.
We would like to extend your subscription for you to try and make up for the frustration that you had with these issues. Please email me at [email protected] with the email address you used for your account so that we can give you a complementary months access.
Regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian H.,
We are so happy that we could help you create a professional looking resume and boost your confidence. We wish you best of luck in your career!
Best regards,
Anna
LiveCareer