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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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If you see this site opening in front of you just run!
This is just a scam not only the template and the process is deceptive. Once you bill the resume there is a problem with getting it in right format to your PC but the most important part is you will be tricked to pay subscription fee. You think you agree to minimum period to try, but then they automatically renew your subscription before you figure out that you still being billed $45 dollars is GONE from your account.
This is not professional site scums even the reviews are fixed. There is no way anybody could have a good experience with this.
I did try to cancel subscription you think you can not without calling and the operators are just not friendly and rude they know they GOT YOU
Found a management level job with exceeded salary!
Hi Jasmine W.,
Congratulations on your new job! We love to hear our customer’s success stories. We wish you all the best!
Best regards,
Anna
LiveCareer
Very helpful and easy to use. Will, no doubt, recommend it.
Hi Christine L.,
We are happy to be of help. Your recommendation is very much appreciated. We wish you career success!
Best regards,
Anna
LiveCareer
It was helpful but when I was searching for a free guide I found your website. After I had created the letter I couldn't print it unless I paid and all along I thought the service was free.
Hi Joan S.,
I’m very sorry that you have had this experience with our service. Our free account gives you the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples The ability to print, email, or download a professional looking resume and cover letter are only listed as a feature of the paid subscription and are not listed as a feature of the free account. At this time we offer free text (. Txt) download of your resume. We’re sorry for any confusion.
If you have any questions, I would be more than happy to address these personally. Please email me at anna. B@livecareer- support.com
Best regards,
Anna
LiveCareer
This site has been amazing! I love the way you can customize your resume, and they give you suggestions on wording of your resume.
Hi Karen K.,
We are glad that you loved the site. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
This website was easy to navigate and a great resource for me. Employers loved my resume and I was easy to create. I am a happy customer. The 14 day trail period was awesome; especially considering being on limited finances. Thanks for having a customer service heart. God Bless You.
Hi Azelia S.,
We are glad to be of help. Thanks for expressing your appreciation to our service. We wish you career success!
Best regards,
Anna
LiveCareer
While this website has very good templates for resumes and cover letters, the trial subscription is very tricky. The company should send out a reminder notice to customers ASKING if they want to continue with the subscription at a charge of $39.80 every 4 weeks or if they wish to cancel. This can be set up as an automatic message and requires very little work/cost for the company. People searching for jobs get too busy to remember when the 14 day trial is up and the charge goes through in their bank accounts. Then customers call to cancel and the company claims it is a valid charge because "we do our very best to inform the customers of the upcoming charge to their account at the end of the trial period." It's basically a very clever way of getting money from people.
Hi JS.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The site was very user friendly. I was able to build a very complete and accurate resume using the templates and examples.
Hi Kimberly V.,
We are happy that you found the site easy to use. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
LiveCareer made making a professional sounding and looking resume so easy I couldn't believe it! I got the job I've always dreamed of! THANKS LiveCareer!
Hi Debra K.,
Congratulations on your new job! We are happy for you. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
This site didnt work well for me at all! It says free and u still have to pay just to print off the page u want! Plus when u want a good format that looks professional
Ot takes 2 pages! And no! U cant correct the settings to change it! This site sucks!
Hi Lisa M.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
I would appreciate if you would contact me directly with the email address you used to create your account so that I can check your resume personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Easy to use. My resume looked like it was made by a professional resume writer.
Hi Don F.,
We are happy that you liked the outcome of your resume. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
I had a great experience with LiveCareer. The site was user friendly. I was able to write an awesome cover letter and resume.
Hi Julie M.,
We are so happy that you had a good experience with the site. We wish you best of luck in your job search.
Best regards,
Anna
LiveCareer
User friendly site, variety if selections
*Got the job*
Hi Andrea S.,
Congratulations on your new job! We are glad to be of help. More success in your new career!
Best regards,
Anna
LiveCareer
Please you are just a bait and switch scam website, do not cheat yourself. Hope you would have a peaceful life and live happily with your family.
Hi Chou Y.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. The job market can be tough these days and many customers use our site realizing that a customized resume and cover letter for each position for which they are applying increases their odds that they will become employed.
We also make every effort to let our subscribers know what they are subscribing to. We stated it on our subscription sales page as well as on the email confirmation we sent upon purchase. We even offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings.
If you have questions, I would appreciate if you can contact me directly so I can work directly to resolve your issue. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Thanks with your help me build a resume. I'm so glad that I found this website.
Hi Paul W.,
We are so happy that we could help you create your resume. We wish you all the best!
Best regards,
Anna
LiveCareer
Very easy to use but some what deceiving at the end when you need to subscribe to use the service for the intended application.
Hi Todd D.,
We are happy that you found the site easy to use. We appreciate your feedback and are very sorry that you have had this experience with our service. We’ll forward this to our Marketing team. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
It's easy to navigate thought the site, very easy to make a professional looking resume
Hi Theresa W.,
We are happy that you found the site and service easy to use. Best of luck in your job search!
Best regards,
Anna
LiveCareer
Layouts were great, easy to use, fast responses to questions on live chat.
Hi Kelly,
We are glad to be of help. Best of luck in your job search!
Best regards,
Anna
LiveCareer
Cover letter mainly. I also tried some of their career tests, which were fine. However, I think the monthly cost is too steep.
Hi Trevor D,
We appreciate your feedback and are very sorry that you have had this experience with our service. We’ll forward this to our Marketing team. We wish you the best in your job search!
Best regards,
Anna
LiveCareer
My agent was very helpful! She made the process easy and quick.
Hi Allison B.,
We are happy that we made the process easy. We wish you career success!
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jaro M.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]'
I look forward to hearing from you.
Best regards,
Anna
LiveCareer