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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Very convenient and professional templates. Made my job very easy. Just had to put in the content
The fine print of charging $24 reduced my client experience
Thank you, Jamaal, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
I reserve my judgment until reception of the document.
We appreciate the feedback, Yao and we completely understand, let us know what you think in the end!
Thank you so much for updating my resume. I really like it.
You're welcome! We're so grateful for rating us with five stars and that you're satisfied with our service!
Liars and cheats. I called end of January to cancel my account, they said it was done and cancelled. They still billed me 3 more times! I never used the service once and they still would not refund me. I got 2 charges in March alone! DONT GIVE THEM YOUR CARD INFORMATION, THESE ARE SCAMMERS AND LIARS!
Hello, Marcel.
We’re genuinely sorry if this caused inconvenience for you; we'd like to take this chance to explain that if you did not receive a cancellation confirmation on the month of January via email, that means that your account was never actually canceled or that something might have happened during the whole process.
Our team would love to review your account interaction to see if there's any history of a cancellation attempt that we might have missed.
At your earliest convenience, contact our Customer Service Team, and they will be more than happy to review this for you.
Contact Us: https://www.livecareer.com/contact-us
Easy to use with suggestions of what to put in for different job titles
Thank you for sharing your experience and rating us five stars!
Great resume builder that has helped me so much develop my skills on paper
Thank you for trusting us with your new resume, we're glad we were able to help you!
Very good and fast pace I will highly recommend this website to others
Thank you for the glowing review! We're so happy that you are satisfied with our services!
The best assistance for CV writing and price is also good!
Great to hear! We're so grateful for your review!
The re-formatting of the resume should be more user friendly. Otherwise I am fairly happy with the result!
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
Easy for someone who has not done this for many years
Thank you, we’re happy to hear that it was as easy as 1, 2, 3!
Nice lettering, very quickly and helpful. It's worth every penny.
Thank you so much for this amazing review. We're so happy that you had the best experience with us.
Good experience with this app. Now what can i write on it for 50 words. Isn't enough for you
Great to hear this and thanks for ratings us five stars!
I thought this was going to be free based on the Google search results that brought me to this website.
Our apologies for any misunderstanding with our Customer Service Team regarding your inquiry. We would love to take this chance to clear out any confusion.
We offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a template which you find here https://www.livecareer.com/resume/templates as well as a plain text version completely free.
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account. In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
https://www.livecareer.com/contact-us
Thanks for the help. It looks so nice and very impressive!
Amazing to hear this and thanks for rating us! Happy customers make our days brighter.
Glad to hear that you had a easy way to navigate our website and also, we're truly sorry to hear that you had issues, If you still need help, please contact our customer service team directly so they escalae this for you. https://www.livecareer.com/contact-us
Amazing to hear and thank you for rating us five stars! We're always happy to help our customers.
It was so simple, quick, professional and damn easy to the level of idiot proof.
I also felt the rating of the C.V. was fair at 70% not like other websites that like to shock you by giving you a v. low initial rating
Thank you so much for reviewing us. We're so happy that you had the best experience with us
Great overall experience, drags from time to time but love this resume builder.
You made our day with your review, thank you!
Very easy to use and I like that you updated my resume to be marketable.
Glad we were able to help you the best possible way. Thanks for rating us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, Lavanya, we’re excited to hear you feel that way about our builder.