On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love having my resume stored so i can just pick up where i left off
The price went up, it showed 19.95 then was increased.
Hello, Danielle.
We regret to see your rating towards us; we would love to speak with you directly to help you and clarify this. We're indeed committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves so please, at your earliest convenience, contact our Customer Service Team using the link provided below.
As always, thank you for reaching out, and we look forward to hearing from you!
Contact Us: https://www.livecareer.com/contact-us
Great and easy process especially for longer older resume
Thank you for trusting us with your new resume, Sonia!
Exceptional insights, ease of use, and I love LiveCareer. Keep up the amazing site!
Great to hear! We're so grateful for your review, Linda!
Super Intuitive! Definitely helped me in the creation process making it so easy.
We're thrilled to hear that you enjoyed your experience with us, thanks for rating us!
Trying to type up my own resume was annoying and time consuming, even after i had gone to career counselors and taken classes. This website took all of the stress out of the experience and really helped a lot.
We're satisfied to hear this and glad we were able to help you in the best possible way. Thank you for your feedback and for rating us five stars.
I wish the pages loaded better and did not lag but overall I love your site and am thankful we found it
We're sorry you had this kind of issue, but thank you so much for your feedback and rating us five stars!
Good website to create resume. Super easy. No complaints here.
Amazing! We're so grateful for rating us with five stars and that you're satisfied with our service!
I have a great resume' for this job that I'm applying for.
Amazing to hear, Shirley! Glad we were able to help you through this process and thank you for reviewing our services.
Thanks for the quick and easy way to obtain a cover letter. This process was so easy and I love the way everything was filled in for me pretty much. I love this site and will return for all of my resume and application submission needs.
Thank you, and a way to make our day, reviews like yours keep us going.
Thank you for this. It's been 28 years since I've had to compile a resume.
Amazing! Thank you for the glowing review!
It helped relive the stress of building my resume from scratch. Having categories that I could select that related to my previous work experience was even better.
Thank you for reviewing our services
It helped relive the stress of building my resume from scratch
Great services in helping out to build a resume. Its quite impressive
Thank you for trusting us with your resume, we're satisfied that we were able to help you.
Unable to get certain jobs skills. Example: security officer
Our apologies for this kind of experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below. https://www.livecareer.co.uk/contact
Great so far. It would be even better if the resume builder automatically pulled in information about the job titles and agencies.
Thank you for sharing your feedback and rating us!
All the way through website says FREE Free, Free, than when I need it, now it's time to pay. Shame on you.
Hello, Elizabeth
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services. When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page
In addition, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download the plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are not listed within the free account.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
https://www.livecareer.com/contact-us.
So it has been easy. I'll let you know once I get the job lol.
Thank you so much for your review, we are happy to help you always!
Lost the information I had typed when filling it out. Let people save the resume content easier!
Hello,
We're sorry you experience this kind of issue. We always want our customers to have the best experience and feel happy with our builder. For immediate assistance regarding your account, please contact our customer service team, so we can assist you in the best possible way. https://www.livecareer.com/contact-us
There needs to be an option to purchase per resume instead of monthly access, that is overkill
Hello,
We regret to see your rating towards us, we would like to clarify, that we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download the plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are not listed within the free account. Also, when you sign up to our services, you can always cancel anytime.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
https://www.livecareer.com/contact-us.
Intuitive, quick, easy to use and navigate even if unfamiliar with the site.
Thank you, we truly appreciate your review, happy customers make our days brighter.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and glad that you're satisfied with our builder.