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Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Of course when my husband said it would only cost $2.00 to perfect his resume, I handed over my credit card without thinking. Man did we get fooled... After he found his job, and thought he cancelled his account. I realized they had been charging me $40/ month for the past 2 months >:(
I really wish I had realized sooner... $80+ bucks is NOT worth the month it took him to find employment, and obviously we were still in debt after us both being unemployed for that month:(
On a side note, my husbands Resume turned out just as good as the one I made for myself from scratch using only Microsoft word, and common sense... Scumbags advertising "free Resume Building" Hah.
Live Career's resume builder was essential in helping me develop a curriculum vitae that supported my pursuit of a "c" suite executive level position in a global company. I was very pleased with the finished product and I love my new job!
Hi John D.,
Congratulations on your new job! We are so happy that we were able to help you in pursuit of your new career. We wish you all the best.
Best regards,
Anna
LiveCareer
I signed up for the free trial period, started a resume, due to possible career change. I ended up not leaving my job and then forgot about my account here. When I checked my credit card I saw the charge and that jolted my memory. Through my own fault, I forgot to cancel my account. I called the customer service agent and they very politely and professionally assisted me with canceling my account. She didn't pressure me into staying and understood my reasoning. I appreciate that.
Hi Lori J.,
We are glad that you found it easy to cancel your account with our customer service. We wish you career success!
Best regards,
Anna
LiveCareer
I used this site and was under the impression that it was a 30 day trial as well and was taken by surprise to see almost $40 dollars taken from my bank account with not even an email with some notice or anything. Due to the amount of reviews I've seen from just today this site should look into sending out perhaps a warning email to the one you provide when signing up. The site wasn't even too helpful for me I couldn't send the template of my email even after I had paid for the trial.
Hi Brandice R.,
I’m very sorry that you have had this experience with our service. The subscription that you purchased is a 14 day full access for $1.95 that auto-renews at $39.80 on the 15th day, billed every 4 weeks. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that you self-cancelled your account and we refunded the $39.80 on September 23. I sincerely apologize if you encounter an email issue. I sent you copies of your resume in PDF and Word format to the email address listed on file.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
It works; gives you many ways to get organized. I used it it was fast and effective.
Hi Barney F.,
We are glad that you had a good experience with our service. We wish you all the best!
Best regards,
Anna
LiveaCareer
I highly recommend LiveCareer. Did my resume and got a higher position.
Hi Takia R.,
Congratulations on your new job! We are so happy for you. We wish you all the best in your new position.
Best regards,
Anna
LiveaCareer
I had not worked for over a year and I used this site to put together my resume. Well the good news is that I received the job. Kudos to this wonderful site for providing excellent tools for the world to use and create great outcomes.
Hi Marvin W.,
Congratulations on your new job! We’re glad to be of help. We wish more success in your new career.
Best regards,
Anna
LiveaCareer
I absolutely loved working in the provided templates. I was even able to do resumes for several other people during the time that I had the account. Will consider re-enrolling if I am able to start up the resume business I have in mind.
Thank you again!
Hi Judith M.,
We are glad that you enjoyed the site. We wish you the best in all of your endeavors.
Best regards,
Anna
LiveaCareer
This was a great experience with LiveCareer. Very user friendly and kind of fun to use!
Hi Heather E.,
We are so happy that you enjoyed our service. We wish you the best in your job search
Best regards,
Anna
LiveCareer
Excellent service, I was all around very pleased with this site! I recommended it to many of my friends, and it helped me immensely! The live chat service was also very awesome! ;)
Hi Julia M.,
We are so happy that you enjoyed our site and service. Thanks for recommending us to your friends. We wish you career success!
Best regards,
Anna
LiveCareer
I would have given LiveCareer a rating of two and a half stars due to the fact you advertised FREE like all the other bull*****r's and it ended up costing again.
However, I thought it was clever the way you let the customer build their resume, and now we (the customers) are looking at the finished product excited about the prospect of using this masterpiece, and then realize there is nothing we can do about it unless we PAY! Well done.
On the bright side, you gave me options (prices) that were fair.
You gave the option to cancel at anytime.
And last but not least, There was no high pressure sales pitch trying to keep me from canceling, in fact, I was impressed by the customer service rep, she seemed truly concerned on weather I had found a job using your services.
So based on the whole experience with LiveCareer I will have to give your company a rating of four stars.
Thank You for your services.
Hi Jim H.,
We are glad that you had a good experience with our customer service. We wish you career success!
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Best regards,
Anna
LiveCareer
They are overpriced at $39.80 per month. I canceled my account exactly 16 days after using their site. I understood this was a 30 day trial... like 99.99% of the web and they say I owe them. Of course that is how these rip-off sites make their money. Get it on the 1st pmt, then who cares if you use their service.
9/26/14:: Update Live Career did refund my money.$38 less the $2 fee. Awesome. Appreciate the refund. BUT don't put customers thru the ringer... not fair to my time to have to spend so much time and 4 emails to get refund. By the time you guys finished... your cost per account were almost as much as my refund. Be smart with your resources! Still wont recommend based on more hassle than help.
Hi Traci O.,
I’m very sorry that you have had this experience with our service. The subscription that you purchased is a 14 day full access for $1.95 that auto-renews at $39.80 on the 15th day, billed every 4 weeks. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I have refunded the full amount of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com
Best regards,
Anna
LiveCareer
I just needed to cancel my subscription and Joan was very helpful to do that. The site helped me quickly produce a transcript for a new job I had already been given, but I needed an updated resume. The site was helpful, I just forgot to cancel my subscription immediately.
Hi Charles H.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
DO NOT USE THIS SITE.
If you're not careful they will take 34.99 from you every month, and of course their "phones are currently down" and after waiting for live chat for almost an hour, no response. It happened to me, i'm a college student, so of course i don't have money to just throw around. But luckily i realized it right away and was only charged once.
Not to mention, the title of the site is a lie, "free resume building". Yeah sure, you can build it for free, but you have to pay to do anything with it afterwards.
Most people use this site to make their resume quickly, find out after working on it for X amount of time that it costs 1.95 for a two week sub to even save it, pay for it, and probably never go back on it.
This is where they screw you.
34.99 a month is a scam in itself for resume formatting. Two weeks for 1.95 turns out to be 34.99 every month until you realize they stole your money.
They know damn well most people aren't going to read through all the terms to find that if you don't cancel after two weeks that they will charge you, and they use this to their full advantage. How this site is still in operation is beyond me.
Stop ripping people off, change the auto charging. If i wanted a monthly subscription i would have signed up for it. I want my money back.
Hi Tommy G.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. The job market can be tough these days and many customers use our site realizing that a customized resume and cover letter for each position for which they are applying increases their odds that they will become employed. All of our subscriptions are auto renewing. This is to ensure no interruption in your service. We offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.
Our record shows that your account has already been cancelled. I have refunded the full amount of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com
Best regards,
Anna
LiveCareer
I have used Live Careers twice with great outcome both times. I would strongly recommend to anyone whom needs a good resume. They are also helpful with online support! Two thumbs up!
Hi Kathy K.,
We are so happy that you liked the site and found our customer service helpful. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
LiveCareer
This was a great help in assisting my wife and I to find and apply for position using the templates presented from site. I would suggest others use resume builders to land that dream job they are searching for. THANKS!
Hi Christopher W.,
We are happy that you found the site helpful in your job search. We wish you and your wife career success!
Best regards,
Anna
LiveCareer
I would recommend this site to my Family and Friends. I have a son who is going through college right now and I will be recommending this site to him in the very near future. Thank you for your help. LiveCareer is so very easy to use and the help is in great detail.
Hi LaVonda H.,
We are so glad that you found the site helpful and easy to use. Thanks for recommending us to your family and friends. We wish you all the best!
Best regards,
Anna
LiveCareer
Experience was Great, learned how to create a resume in no time.
Able to edit the resume for different job opportunities.
Best of all found a job in no time.
Hi Bongo S.,
Congratulations on your new job! We’re glad that you had a good experience with our site. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I like how the trial was free and you could explore different resume styles, and the website acted as a learning tool to help guide me in making a better resume
Hi Sabrina K.,
We’re so glad that you enjoyed our service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I am greatfull for the chance to use Live Career services and would recommend them to all and anyone.
Hi Patricia B.,
We are glad that you liked the site. Thanks for recommending us to others. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at [email protected] or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US


Hi Courtney T.,
I’m very sorry that you have had this experience with our service. I successfully cancelled your account to avoid further charges and processed 2 full refunds in the amount of $71.60 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
MyPerfectResume