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LiveCareer

4.4

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From the business

Let’s get you hired!

At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.


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LiveCareer Reviews Summary

The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

We monitor reviews for authenticity

Canada
1 review
4 helpful votes
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Of course when my husband said it would only cost $2.00 to perfect his resume, I handed over my credit card without thinking. Man did we get fooled... After he found his job, and thought he cancelled his account. I realized they had been charging me $40/ month for the past 2 months >:(

I really wish I had realized sooner... $80+ bucks is NOT worth the month it took him to find employment, and obviously we were still in debt after us both being unemployed for that month:(

On a side note, my husbands Resume turned out just as good as the one I made for myself from scratch using only Microsoft word, and common sense... Scumbags advertising "free Resume Building" Hah.

Date of experience: September 23, 2014
Laura T. LiveCareer Rep
over a year old

Hi Courtney T.,

I’m very sorry that you have had this experience with our service. I successfully cancelled your account to avoid further charges and processed 2 full refunds in the amount of $71.60 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.

Best regards,

Anna

MyPerfectResume

New Jersey
2 reviews
1 helpful vote
Follow John D.
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Live Career's resume builder was essential in helping me develop a curriculum vitae that supported my pursuit of a "c" suite executive level position in a global company. I was very pleased with the finished product and I love my new job!

Date of experience: September 23, 2014
Laura T. LiveCareer Rep
over a year old

Hi John D.,

Congratulations on your new job! We are so happy that we were able to help you in pursuit of your new career. We wish you all the best.

Best regards,

Anna

LiveCareer

Arkansas
1 review
1 helpful vote
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I signed up for the free trial period, started a resume, due to possible career change. I ended up not leaving my job and then forgot about my account here. When I checked my credit card I saw the charge and that jolted my memory. Through my own fault, I forgot to cancel my account. I called the customer service agent and they very politely and professionally assisted me with canceling my account. She didn't pressure me into staying and understood my reasoning. I appreciate that.

Date of experience: September 23, 2014
Laura T. LiveCareer Rep
over a year old

Hi Lori J.,

We are glad that you found it easy to cancel your account with our customer service. We wish you career success!

Best regards,

Anna

LiveCareer

California
1 review
1 helpful vote
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I used this site and was under the impression that it was a 30 day trial as well and was taken by surprise to see almost $40 dollars taken from my bank account with not even an email with some notice or anything. Due to the amount of reviews I've seen from just today this site should look into sending out perhaps a warning email to the one you provide when signing up. The site wasn't even too helpful for me I couldn't send the template of my email even after I had paid for the trial.

Date of experience: September 23, 2014
Laura T. LiveCareer Rep
over a year old

Hi Brandice R.,

I’m very sorry that you have had this experience with our service. The subscription that you purchased is a 14 day full access for $1.95 that auto-renews at $39.80 on the 15th day, billed every 4 weeks. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.

Our record shows that you self-cancelled your account and we refunded the $39.80 on September 23. I sincerely apologize if you encounter an email issue. I sent you copies of your resume in PDF and Word format to the email address listed on file.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]

Best regards,

Anna

LiveCareer

Virginia
3 reviews
1 helpful vote
Follow Barney F.
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It works; gives you many ways to get organized. I used it it was fast and effective.

Date of experience: September 23, 2014
Laura T. LiveCareer Rep
over a year old

Hi Barney F.,

We are glad that you had a good experience with our service. We wish you all the best!

Best regards,

Anna

LiveaCareer

Florida
1 review
1 helpful vote
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I highly recommend LiveCareer
September 25, 2014

I highly recommend LiveCareer. Did my resume and got a higher position.

Date of experience: September 22, 2014
Laura T. LiveCareer Rep
over a year old

Hi Takia R.,

Congratulations on your new job! We are so happy for you. We wish you all the best in your new position.

Best regards,

Anna

LiveaCareer

Bermuda
1 review
1 helpful vote
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I had not worked for over a year and I used this site to put together my resume. Well the good news is that I received the job. Kudos to this wonderful site for providing excellent tools for the world to use and create great outcomes.

Date of experience: September 22, 2014
Laura T. LiveCareer Rep
over a year old

Hi Marvin W.,

Congratulations on your new job! We’re glad to be of help. We wish more success in your new career.

Best regards,

Anna

LiveaCareer

Nevada
1 review
1 helpful vote
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I absolutely loved working in the provided templates. I was even able to do resumes for several other people during the time that I had the account. Will consider re-enrolling if I am able to start up the resume business I have in mind.
Thank you again!

Date of experience: September 22, 2014
Laura T. LiveCareer Rep
over a year old

Hi Judith M.,

We are glad that you enjoyed the site. We wish you the best in all of your endeavors.

Best regards,

Anna

LiveaCareer

North Dakota
1 review
1 helpful vote
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This was a great experience with LiveCareer. Very user friendly and kind of fun to use!

Date of experience: September 21, 2014
Laura T. LiveCareer Rep
over a year old

Hi Heather E.,

We are so happy that you enjoyed our service. We wish you the best in your job search

Best regards,

Anna

LiveCareer

Canada
1 review
2 helpful votes
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Excellent service, I was all around very pleased with this site! I recommended it to many of my friends, and it helped me immensely! The live chat service was also very awesome! ;)

Date of experience: September 21, 2014
Laura T. LiveCareer Rep
over a year old

Hi Julia M.,

We are so happy that you enjoyed our site and service. Thanks for recommending us to your friends. We wish you career success!

Best regards,

Anna

LiveCareer

Oklahoma
1 review
1 helpful vote
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I would have given LiveCareer a rating of two and a half stars due to the fact you advertised FREE like all the other bull*****r's and it ended up costing again.
However, I thought it was clever the way you let the customer build their resume, and now we (the customers) are looking at the finished product excited about the prospect of using this masterpiece, and then realize there is nothing we can do about it unless we PAY! Well done.
On the bright side, you gave me options (prices) that were fair.
You gave the option to cancel at anytime.
And last but not least, There was no high pressure sales pitch trying to keep me from canceling, in fact, I was impressed by the customer service rep, she seemed truly concerned on weather I had found a job using your services.
So based on the whole experience with LiveCareer I will have to give your company a rating of four stars.
Thank You for your services.

Date of experience: September 21, 2014
Laura T. LiveCareer Rep
over a year old

Hi Jim H.,

We are glad that you had a good experience with our customer service. We wish you career success!

We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.

Best regards,

Anna

LiveCareer

Florida
1 review
2 helpful votes
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They are overpriced at $39.80 per month. I canceled my account exactly 16 days after using their site. I understood this was a 30 day trial... like 99.99% of the web and they say I owe them. Of course that is how these rip-off sites make their money. Get it on the 1st pmt, then who cares if you use their service.

9/26/14:: Update Live Career did refund my money.$38 less the $2 fee. Awesome. Appreciate the refund. BUT don't put customers thru the ringer... not fair to my time to have to spend so much time and 4 emails to get refund. By the time you guys finished... your cost per account were almost as much as my refund. Be smart with your resources! Still wont recommend based on more hassle than help.

Date of experience: September 20, 2014
Laura T. LiveCareer Rep
over a year old

Hi Traci O.,

I’m very sorry that you have had this experience with our service. The subscription that you purchased is a 14 day full access for $1.95 that auto-renews at $39.80 on the 15th day, billed every 4 weeks. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.

I have refunded the full amount of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com

Best regards,

Anna

LiveCareer

Minnesota
2 reviews
1 helpful vote
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I just needed to cancel my subscription and Joan was very helpful to do that. The site helped me quickly produce a transcript for a new job I had already been given, but I needed an updated resume. The site was helpful, I just forgot to cancel my subscription immediately.

Date of experience: September 19, 2014
Laura T. LiveCareer Rep
over a year old

Hi Charles H.,

Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.

Best regards,

Anna

LiveCareer

Michigan
1 review
2 helpful votes
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DO NOT USE THIS SITE
September 22, 2014

DO NOT USE THIS SITE.

If you're not careful they will take 34.99 from you every month, and of course their "phones are currently down" and after waiting for live chat for almost an hour, no response. It happened to me, i'm a college student, so of course i don't have money to just throw around. But luckily i realized it right away and was only charged once.

Not to mention, the title of the site is a lie, "free resume building". Yeah sure, you can build it for free, but you have to pay to do anything with it afterwards.

Most people use this site to make their resume quickly, find out after working on it for X amount of time that it costs 1.95 for a two week sub to even save it, pay for it, and probably never go back on it.

This is where they screw you.

34.99 a month is a scam in itself for resume formatting. Two weeks for 1.95 turns out to be 34.99 every month until you realize they stole your money.

They know damn well most people aren't going to read through all the terms to find that if you don't cancel after two weeks that they will charge you, and they use this to their full advantage. How this site is still in operation is beyond me.

Stop ripping people off, change the auto charging. If i wanted a monthly subscription i would have signed up for it. I want my money back.

Date of experience: September 19, 2014
Laura T. LiveCareer Rep
over a year old

Hi Tommy G.,

I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. The job market can be tough these days and many customers use our site realizing that a customized resume and cover letter for each position for which they are applying increases their odds that they will become employed. All of our subscriptions are auto renewing. This is to ensure no interruption in your service. We offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.

Our record shows that your account has already been cancelled. I have refunded the full amount of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com

Best regards,

Anna

LiveCareer

Illinois
1 review
1 helpful vote
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I have used Live Careers twice with great outcome both times. I would strongly recommend to anyone whom needs a good resume. They are also helpful with online support! Two thumbs up!

Date of experience: September 19, 2014
Laura T. LiveCareer Rep
over a year old

Hi Kathy K.,

We are so happy that you liked the site and found our customer service helpful. Thanks for recommending us to others. We wish you all the best!

Best regards,

Anna

LiveCareer

Texas
1 review
1 helpful vote
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This was a great help in assisting my wife and I to find and apply for position using the templates presented from site. I would suggest others use resume builders to land that dream job they are searching for. THANKS!

Date of experience: September 17, 2014
Laura T. LiveCareer Rep
over a year old

Hi Christopher W.,

We are happy that you found the site helpful in your job search. We wish you and your wife career success!

Best regards,

Anna

LiveCareer

North Dakota
1 review
1 helpful vote
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I would recommend this site to my Family and Friends. I have a son who is going through college right now and I will be recommending this site to him in the very near future. Thank you for your help. LiveCareer is so very easy to use and the help is in great detail.

Date of experience: September 16, 2014
Laura T. LiveCareer Rep
over a year old

Hi LaVonda H.,

We are so glad that you found the site helpful and easy to use. Thanks for recommending us to your family and friends. We wish you all the best!

Best regards,

Anna

LiveCareer

Florida
2 reviews
2 helpful votes
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Experience was Great, learned how to create a resume in no time.
Able to edit the resume for different job opportunities.
Best of all found a job in no time.

Date of experience: September 15, 2014
Laura T. LiveCareer Rep
over a year old

Hi Bongo S.,

Congratulations on your new job! We’re glad that you had a good experience with our site. We wish you more success in your new career.

Best regards,

Anna

LiveCareer

Washington
1 review
1 helpful vote
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I like how the trial was free and you could explore different resume styles, and the website acted as a learning tool to help guide me in making a better resume

Date of experience: September 15, 2014
Laura T. LiveCareer Rep
over a year old

Hi Sabrina K.,

We’re so glad that you enjoyed our service. We wish you the best in your career search.

Best regards,

Anna

LiveCareer

Michigan
1 review
1 helpful vote
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I am greatfull for the chance to use Live Career services and would recommend them to all and anyone.

Date of experience: September 15, 2014
Laura T. LiveCareer Rep
over a year old

Hi Patricia B.,

We are glad that you liked the site. Thanks for recommending us to others. We wish you the best in your career search.

Best regards,

Anna

LiveCareer