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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Easy to use, pick a format or formats, fill in the blanks, save, and print or email... thats what I did and got a call to continue in the interview process within 4 days of signing up...
I got hired a week after I submitted my resume. Highly recommended.
Hi Joan U.,
Congratulations on your new job! Thanks for recommending our site to others. We wish you all the best.
Best regards,
Anna
LiveCareer
I thought I was getting a FREE sample/look at a cover letter and was "roped into" buying it and then not being able to change/copy it. I honestly didn't need this - but - I did land a terrific job!
Hi Jenny G.,
Congratulations on your new job! We wish you more success in your new career.
With regard to our free account, I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and customer satisfaction. Your feedback will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I am appalled with your company... you charge me a dollar to download my cover letter, than less than a month later charge me 46 dollars? Are you insane? For what? How do you justify this after downloading one sheet of paper? Do you think this is fair or justified? I am disgusted angry and very upset! People are trying to seek employment and jobs so clearly they need money and you prey on it! You take your dollar, no1 reads any fine print and then you take almost 50? From people who don't have jobs and need it the most? Unbelievable!
Hi Lee L.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that you self-cancelled your account on October 03, the day you were billed the $39.80. One of our representatives already issued a pro-rated refund in the amount of $32.69 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. A confirmation email has also been sent for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email at [email protected]
Best regards,
Anna
LiveCareer
I utilized the service for a new resume template. The charge to print was $5. I paid this at that time. They signed me up for a monthly service at $39.80 which I didn't agree to. When I received back to back charges for an August and September fee I contacted them in writing and called. I couldn't speak to a live person just automated tellers. I emailed them and told them to refund my money. They didn't! I received a response from them in email from a rep named Ainess with a ref# which proved to be a joke as they never followed up. I called my bank and they opened a fraud ticket and reimbursed my account but never received a response from LiveCareer. It's October 2nd and guess what happened on Oct 1st, yes, another charge of $39.80 from LiveCareer after I emphatically told them to stop. I emailed them again and no response. I called my bank and they opened another fraud ticket. So, my attorney gets notified today along with the Ohio Attorney General office. Stay away from this site. They have informative info but they're like the "mob", once you are in you can never get out!
Hi Mike Plaugher,
Thanks for providing me the last 4 digits of the card you used. Upon checking, there’s an account associated with the email [email protected]. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I have cancelled and refunded 3 charges of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
Was very easy! The end results look great! Everybody loves the way my resume looks.
Hi Demitrius D.,
We are glad that you and others liked how your resume looks. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
LiveCareer help me create & design the perfect resume. I received many calls from potential employers after having posted my new resume and thanks to LiveCareer I start my new job next week!
Hi Shari M.,
Congratulations on your new job! We’re happy that you found the site helpful. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Easy Step by Step instructions with plenty of templates to help write your resume for a very low cost. You can enter your info and see how it looks before you buy which I liked.
Hi Michael W.,
We are so happy that you liked our service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
THIS SITE HAS MY BANKING INFORMATON AND I DONT KNOW HOW THEY GOT IT. THEY HAVE BILLED ME OVER $150 WORTH. TH EONLY REASON I NOTICED WAS BECAUSE MY ACCOUNT GOT OVER DRAFTED. I ENDED UP HAVING TO CLOSE Y ACCOUNT WITH MY BAN ENTIRELY AND WILL NOT BE OPENING UP A NEW ONE. THIS ACOUNT IS A SCAM AND I WILLNEVER USE I AGAIN. THEY ARE LOCATED IN A WHOLE NOTHER CONTRY, AND WHEN YOU GO TO THE SITE TO GET HLP IT DOESNT WORK AND IT SAYS IT HAS 24 HUR HELP BUT THEIR CHAT BUTTON DOESNT WORK. IT IS RIDICULOUS, AND I WILL BE FILING A POLICE REPORT.
Hi Shanaya M.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
We also apologize if you also did not get hold of anyone when you contacted us. All of our system are up and running. I would appreciate if you would contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed including the card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]'
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Had a great experience with LiveCareer. Super easy navigation setting up my resume and the trial offer was super affordable!
Hi Judy C.,
We are so happy that you had a good experience with our site. We wish you career success!
Best regards,
Anna
LiveCareer
This is a good service however the only gripe I have is that it said at the beginning it was free but when I created my lovely cover letter it would not let me send it without paying the small fee. All in all some people are willing and able to pay the membership fees but I am not at this time however for those who can I think they will like the resumes and cover letters that they can create. Also the live customer service is great for any problems one may experience.
Hi Carmen N.,
We are happy that you liked our site and had a good experience with our customer service.
We are very committed to providing great customer service and customer satisfaction. Your feedback will be forwarded to our Marketing Team.
We wish you career success!
Best regards,
Anna
LiveCareer
I used this live career to make a cover letter and a resume... It was easy and very user friendly... The same day I was able to print both out and send it along with my application... Thanks to live career for helping me land the job... I would definitely recommend it to anyone having trouble building a resume or cover letter
Hi Elizabeth D.,
Congratulations on your new job! We’re glad to be of help. We wish you all the best.
Best regards,
Anna
LiveCareer
Excellent customer service. Templates easily navigated with great success.
Hi Deborah S.,
We are so happy that you found the site and customer service great. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Got a job almost immediately with the updated resume. Also very simple and easy cancellation services. Did it all online with the representative. Very satisfied. Never paid for a resume before this site and their selections are awesome! And downloadable!
Hi Brandee T.,
Congratulations on your new job! We’re happy that you liked our service. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
The site is wonderful! It is easy to use - even for an ordinary person! It has great suggestions for wording and organizing and is easy to edit. I used it to help my son Michael Videtti prepare his resume and we are both delighted with the results.
Hi Edie T.,
We are glad that you had a good experience with our site. We wish your son the best of luck in his career search.
Best regards,
Anna
LiveCareer
I used Live Career for my Resume and Cover. The service is easy to use and when I did not need it any more there was no hassle to cancel.
Hi Emma M.,
We are glad that you found the service easy to use and cancel. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
This website is great, I definitely recommend for anyone needing to upgrade their resume!
Hi Tonya F.,
We are so happy that you liked the service. Thanks for recommending our site to others. We wish you career success!
Best regards,
Anna
LiveCareer
Writing resumes and cover letters was a easy. Multiple formats for any preference. I
The only problem I felt like I faced which might have been user error was a slight agitation with pulling up previously written resumes and trying to forward them to my printer, email or another printable document.
Hi Jeff K.,
We are glad that you found it easy to create resumes and cover letters. However we are very sorry that you encountered an issue pulling up previously written resume to print and email. You can always download the document first using a PDF or MS Word format, saved onto your computer and print it after.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
We wish you career success!
Best regards,
Anna
LiveCareer
Your website was very informative, it helped to create a resume and cover sheet
For my future employment. Thank you very much. *****
Hi Vicente P.,
We are so happy that you found the site helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Excellent! I love this site! The Resume builder helped me build a Resume that no one could turn down!
Hi Derrick K.,
We are so glad that you enjoyed the site. We wish you all the best!
Best regards,
Anna
LiveaCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Glenn R.,
We are glad that you found the site helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer