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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Excellent! I made a very professional looking resume and got a job. Thanks!
It's really an amazing web, it gives me great ideas about how to create a CV and cover letter. Now I've good my job in L'Oreal. Thanks you guys!
Hi Rongjuan T.,
Congratulations on your new job! We’re glad that you enjoyed the site. We wish you all the best.
Best regards,
Anna
LiveCareer
I had a similar experience as everyone else. I got the cover letter and that looked alright, but then they decided to bill me 40 dollars a month! Thats an insane amount especially for a full time student and a part time worker. The company hides the fact that it is an auto renew subscription and upon chatting with a rep I was refunded a month (its been 7 days since that charge) and even though i haven't signed into my account in three months I was told too bad. I really think its bad business practice to not clearly inform customers of an auto renew policy and then never follow up with them. Try elsewhere or even better, just format it yourself in word, you'll end up happier and richer.
Hi James S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
As a courtesy, I refunded 2 additional charges of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
This is my second time using LiveCareer. I love how easy it is to create the perfect resume and cover letter. I will most definitely use LiveCareer again, if needed.
Hi Willene B.,
We are so happy that you loved our service. We wish you all the best!
Best regards,
Anna
LiveCareer
Very helpful, lots of examples! Definitely will go back to use it again!
Hi Eva C.,
We are glad that you found the site helpful. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
Feel like I got scammed. I knew there would be a charge but I did not realize it was $40.00 after 14 days. I could not find that in the fine print. I thought it was 14.99 which would be reasonable. My advice is to cancel right after you use the resume builder. They also charged me $1.19 two days after I cancelled. They said it was an international banking fee but they are based out of San Francisco. Sadly, the resume builder is a good tool. The business practices are shady though so beware.
Also, I was told the price was included in my welcome email. It is not in that email...
Hi Hank D.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
As an international company, LiveCareer processes payments from all over the globe through our e-commerce provider located in UK. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
As a courtesy, I refunded the full amount of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I just wanted to make a resume. It claimed it was free. Nope
Hi Mario C.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
The helpful tabs when building my resume were great, but I had a difficult time trying to cancel my service. I sent a message regarding by subscription but never received a response. $40 is an awful lot to spend per month... I AM looking for a job, after all!
Hi Holly R.,
I’m very sorry that you have had this experience with our service. We received an email with the ticket# LTK121930855375X on October 7 from you inquiring for the coverage usage, when and how you can cancel. The representative replied the following date.
I cancelled and issued 2 full refunds in the amount of $79.60. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
This site helped me so much. It had been a few years since I had created a resume and it really helped create a perfect resume. I got a job within two weeks! This is a real rating, it seriously helped.
Hi Alyssa W.,
Congratulations on your new job! We’re glad that you found the site helpful. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
When I lost my job, I was devastated about the experience. I have not looked for a job in 20 years. LiveCareer helped me prepare a professional resume using key words to get the attention of potential employers. It guided me every step of the way. The tools at LiveCareer are easy to use even if you are not comfortable using a PC. I highly recommend LiveCareer to those getting back into the job market. It assisted myself getting a new job very quickly.
Hi Ricky Z.,
Congratulations on your new job! We are so happy that you found the site and service helpful. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
Templates added flexibility to job search. Able to craft with relative ease specific messaging in my resume that helped potential employers best evaluate me without utilizing a cookie cutter approach. Highly recommended!
Hi Troy K.,
We are glad that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Hi Erin M.,
Congratulations on your new job! We’re glad that you found the site helpful. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
My wife needed a site to make a resume and this site was free so we thought.
1st they get you at the download your resume for $1.95. I had a bad feeling when giving my credit card info and I was right. Several days later they billed $39.95 for I still don't know what. Something we never agreed to or wanted and if known was coming would have stopped it.
10/21/2014 Addendum - Since I have posted this review Livecareer has made everything right. They were very helpful and I want to thank them for having good customer service.
Hi Cory D.,
Thanks for providing me the correct email address used and last 4 digits of the card.
I refunded the full amount of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
I was changed for a full month or service after i had previously attempted to cancel after paying the first month. I did not wish to keep the service and have attempted to cancel multiple times each time telling me I was cancelled. Now today I received a charge of $40.96 on my credit card.
Hi Marc D.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I would appreciate if you would contact me directly with the correct Account ID or with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected].
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I signed for the one month period@$ 7.95 and got charged for a full year@$ 95.40. I did not want the full year. I cancelled online and received "confirmation of my cancellation" within a few hours. Nothing was mentioned about a refund. I waited a few days and called the customer service number and asked when I could expect my refund. She (Irish) calculated the days between cancellation and my request for refund and said I could expect a refund of $93.45 within 2-3 business days depending on my bank. A charge for use fee of $1.95 was deducted from the original fee of $95.40. This happened yesterday and today my refund of $ 93.45 has already been returned to my bank account. I would say this is excellent service and I would do business with LiveCareer again if the need arises.
Hi Marcia J.,
I’m very sorry for any confusion our subscription offers caused. But we are glad that you had a good experience with our customer service. We wish you all the best!
Best regards,
Anna
LiveCareer
Awesome! I'm happy I created an account and subscribed for the service..
Hi Urbain C.,
We are so glad that you were happy with our service. We wish you all the best!
Best regards,
Anna
LiveCareer
Pros: Resume templates are good. Relatively easy to use to quickly create resumes. Keyword suggestions.
Cons: Predatory pricing and software scheme - They bill they you $40 per month after the 14-day trial for $1.95 for but they tell you this up front. But the $1.95 gives you full access to export your files as a Word document.
So then you just think, I'll make a few resume variants, export them to Word and then tweak them there. Sounds fair.
But unfortunately, after you've spent hours on fine tuning your resume and export it to word, you immediately notice that nothing can be changed without screwing up the formatting as the software exports each individual element as an object.
So basically now you're stuck editing within Liveplan and waiting for them to bill you an insane amount.
I contacted customer service and they refused to refund any money and offered me a hack excuse that it is not faulty software and could be the result of many other factors. In any case they offered to manually format the resume for me and I'm now waiting on that.
Best of luck all.
Hi Kevin F.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I liked the resume options on the website, however, they DO NOT transfer over easily to Word. Extremely hard to edit.
Hi Barbi T.,
I’m very sorry that you have had this experience with our service. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Easy to navigate. Able to create a great looking resume with little difficulty. When I went to cancel the service, the process was easy and painless. Thanks you.
Hi Bradley D.,
We are glad that you found the service easy to use and cancel. We wish the best in your job search.
Best regards,
Anna
LiveCareer
Saved me from a world of aggravation in a pinch! I needed a new resume, FAST! With the help of the tools and suggestions provided by LiveCareer, I was able to quickly put together a strong, succinct concept of what I bring to the table as a prospective employee. Thanks - I got the job!
Hi Eric D.,
Congratulations on your new job! We’re glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Teresa B.,
Congratulations on your new job! We’re glad that you loved the site. We wish you more success in your new career.
Best regards,
Anna
LiveCareer