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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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You need to read the fine print very carefully. I unfortunately did not. The site says 'cancel at any time,' not 'cancel at any time but we'll keep all of your money,' which would be a bit more honest. Too bad, it's not a bad site.
This is my 3rd time using Live Career. The 1st was ok as I am a little slow on a computer, the 2nd was better as I got more familiar, well this 3rd time I truly took my time on all the words and used the tips and 1 week later I can finally say I have a job. This 3rd time I did the cover letter too and I guess that really helped.
Thanks Again
Happy User
Hi Catherine A.,
Congratulations on your new job! We are so happy that you found the site and service helpful in your job search. We wish you all the best!
Best regards,
Anna
LiveCareer
Livecareer.com has been an awesome experience for me. I don't really know much about making resumes, but the website walked me through everything step by step and ended up helping me make a job winning resume. Not only was I very pleased with the help I got just from the step by step pop ups and suggestions they also had great examples for me to go off of and whenever I was finished I sent it out and had 4 job offers in less than 24 hours of completing and sending out my resume, and here I am 4 days later loving my new job, and I owe it all to Livecareer.com. Not to mention when I was ready to cancel my subscription the people in the live chat were very helpful and very respectful of my needs, they got it taken care of right away as well as sending me a conformation of the cancellation and a detailed copy of our conversation JUST to be sure that I wouldn't get charged again and if I did then there would be no issue refunding my money and resolving the problem. 5***** Very highly recommended for people in the workforce trying to start fresh with a new resume or people who are just simply trying to revise an old one. Livecareer, com has something for everyone.
Hi Emily B.,
Congratulations on your new job! We always love to hear our customer’s success stories. Thanks for recommending us to others. We wish you all the best in your new job!
Best regards,
Anna
LiveCareer
Excellent... This site was easy to use, I found quality material. I was able to make and download my resume and cover which were formatted in a professional and appealing manner. I actually got a good job within a week of submitting my resume.
Thank you, I would recommend this site to anyone looking for employment.
Hi Laura L.,
Congratulations on your new job! We are so happy that you loved our service. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
It was easy to use LiveCareer and it helped me create a resume that looked professional and well organized. I will recommend you to family and friends. Thank you for this wonderful service! I got my job! :)
Hi Patricia A.,
Congratulations on your new job! We are glad to be of help. Thanks for recommending us to your family and friends. We wish you all the best.
Best regards,
Anna
LiveCareer
Your site was easy to navigate. I used it to write my resume and a cover letter. Your system made both so easy.
Hi Oludare O.,
We are so happy that you found the site easy to use. We wish you career success.
Best regards,
Anna
LiveCareer
Very helpful in building a resume after a long gap. Great format and font choices and excellent suggestions. Didn't take advantage of full service but could potentially be very useful to a a client
Hi Stacy L.,
We are glad that you enjoyed the site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I signed up for a trial subscription in September and created a few resumes. I really liked the site until I realized all its sneaky tactics. It automatically renewed my subscription at the end of October for a whopping $39.80 without so much as a courtesy email that I was involved in a subscription. I thought I signed up for a trial and am suddenly paying $40 bucks without my knowledge. Not to mention when I go to cancel my subscription it employs sneaky tactics saying my resumes and cover letters will be unavailable if I cancel. Extremely disappointed in my experience. Please be aware when signing up!
Hi Kelsey O.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Resume and cover letters will still be available on site even if the account has already been cancelled, however the options to print, email and download will not be accessible if the account is totally expired.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Made my resume writing so much easier! Had trouble logging in one time, but a customer service agent solved the problem.
Hi Junetta J.,
We are glad that you had a good experience with our customer service.
We are very committed to providing great customer service and are very sorry that you had a login issue. We take all feedback very seriously. It will forwarded to our Marketing team.
We wish you all the best!
Best regards,
Anna
LiveCareer
Great service got my resume updated and found a job really fast.
Hi Ronald M.,
Congratulations on your new job! We are glad that you liked our service. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
Fairly awesome! You certainly know the right words; the site is so easy to navigate. Helpful examples also -- thanks! I got the job I was looking for. I was so happy to have my resume look and read so professional -- very impressive. Thank you! Yes, I would certainly recommend LiveCareer -- even your "chat" folks are so kind, patient, and helpful.
Hi Louise G.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
LiveCareer is an amazingly easy way to create a professional looking resume on your own. Its super easy to use, and I would recommend it to anyone looking to build an awesome resume that would 'wow' your employer.
Hi Aqeel A.,
We are so happy that you found the site easy to use. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
I am very pleased with the website. It was very user friendly
Hi Tammy H.,
We are glad that you liked the site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Having logged on to the Resume site. I found it very user friendly. I will be telling family and friends all about Live Career Resume Site.
Thank You.
Hi Maureen G.,
We are glad that you found the site easy to use. Thanks for recommending us to your family and friends. We wish you career success!
Best regards,
Anna
LiveCareer
I could not have gotten the job I have wanted for years without your service. Thank you, thank you, thank you.
Hi Gustavo H.,
Congratulations on your new job! We’re glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Live Career helped me build the perfect resume to obtain the career of my dreams! Highly recommend!
Hi Julie R.,
Congratulations on your new job! We are happy that you found the site helpful in search for your dream job. We wish you all the best!
Best regards,
Anna
LiveCareer
Very easy and pleasant customer service. Love everything they offer! I would definitely recommend LiveCareer to those looking to create an awesome resume.
Hi Sylvia P.
We are so happy that you loved our site and service. Thanks for recommending us to others. We wish you career success.
Best regards,
Anna
LiveCareer
I love LiveCareer. Creating my resume was quick and easy. The suggestion tools and format options were extremely helpful. I GOT THE JOB! My employer said that he loved my resume, and frankly so do I.
Thank you.
Hi Leslie G.,
Congratulations on your new job! We are so happy that you loved the site. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
Very user friendly interface to organize info on my resume and the ability to save in different file formats a plus.
Hi Robert W.,
We are glad that you found the site user friendly. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Great tools to structure my resume! I was told in my interview that my resume was very well organized and I should be very proud of it, a few days later I was offered the job!
Hi Anthony M.,
Congratulations on your new job! We are happy to hear our customer’s success stories. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erick K.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment that requires an upfront payment of $95.40 and is the best value for full access to your resumes for the entire year. The other option is our $1.95 14 day access that auto-renews at $39.80 on the 15th day billed every for weeks if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer