On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience was Good! I was already employed but used the site to update my resume for an Internal Management position I was applying for and I believe that it helped me get my resume looking Top Quality! It was easy to use and had a good diversity of templates to get me on the right track. I got the promotion!
Fast, Efficient and Thorough. I enjoyed having the different options for templates, saving formats and the extras for my resume to be reviewed by a professional!
Thank you Live Career!
Hi Morgan S.,
We are so glad that you enjoyed our service. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
Great website, very easy to use. I created a resume for my stepson that was professional and overall awesome! Customer Service was very accommodating and easy to communicate with.
Hi Melissa S.,
We are so glad that you had a good experience with our site and customer service. We wish you career success.
Best regards,
Anna
LiveCareer
My experience with livecareer was very positive and it was very helpful in helping me get hired.
Hi Roy J.,
Congratulations on your new job! We’re glad to be of help. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
Wonderful. It is super easy and chat people are always nice.sa
Hi Sahrina G.,
We are happy that you found the site easy to use and had a good experience with our chat customer service. We wish you all the best!
Best regards,
Anna
LiveCareer
Used the site to create my "free resume" that cost me $1.95 to print. Did not realize there was going to be another fee after 14 days. On the 15th, they charged my card nearly $40 for services I never used and had no intention to use. Sent them a request to cancel and get a refund and they said too bad. You had 14 days. Sorry, Sorry, Sorry business. Don't trust. Never saw a business that would not give you back your money if you were unhappy or complained about their business practice to charge you after your free trial was up, and not give you any time to cancel.
Hi Tammy P.
Thanks for providing me the email address you used to create the account.
As a courtesy, I refunded the amount of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Fast, professional and great customer service... found a job on first interview... thanks to the resume from live career
Hi Daniel H.,
Congratulations on your new job! We are happy that you liked our service. Best of luck in your new career!
Best regards,
Anna
LiveCareer
The site was easy to use with helpful suggestions to help you create a better resume.
Hi Tricia L.,
We are glad that you found the site helpful. We wish you career success!
Best regards,
Anna
LiveCareer
Very positive. The resume builder and cover letter were easy to use and edit. I found the library of typical job duties and responsibilities very helpful in creating a professional resume. I would definitely use again.
Hi Laura S.,
We are glad that you found the site easy to use and helpful. We wish you career success!
Best regards,
Anna
LiveCareer
STILL NO RESPONSE FROM LIVE CAREER ABOUT DEDUCTING MONEY ILLEGALLY FROM MY ACCOUNT.
I WILL BE BLOCKING THEM FROM MY ACCOUNT AND SUBMITTING A FRAUD APPLICATION WITH MY BANK. I HAVE THE PROOF THAT I CANCELLED AND EMAILED THEM.
I NEVER RECEIVED AN EMAIL STATING IT WAS A SUBSCRIPTION.
I EMAILED THEM AFTER I CANCELLED MY ACCOUNT ONLINE ADVISING THAT IT WAS CANCELLED AND THEY HAD NO RIGHT TO DEDUCT ANY MORE MONEY. I DID THIS TWICE. BUT THEY STILL HAVE TAKEN OUT MONTHLY PAYMENTS. I WILL CONTINUE TO BLAST THEM OVER THE INTERNET UNTIL I GET REFUNDED FOR THE CHARGES TO MY ACCOUNT.
Hi Desiree,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that the previous representative cancelled and refunded the $34.95 on November 21 via email. I also issued additional 4 full refunds of $34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
The experience with Live Career was magnificent. It made the process of thinking so much at ease. The ideas are beyond my expectations. If you do not have any ideas on how to start a resume, especially being in the same job for a long period of time. I highly recommend Live Career website.
Hi Lorraine S.,
We are glad that you had a good experience with our site. We wish you all the best!
Best regards,
Anna
LiveCareer
Web site is very user friendly and provides many options resume types to fit whatever format you are looking for.
Hi Kim V.,
We are happy that you found the site user friendly. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I just want to use the site once to build my resume. I did know I will be charged $1.95 for trial. That is fine. BUT after 1 month I found out they charged me $39.98 automatically. However, I cancel the account on the same day when I found out the truth. But they do not let me get refund. They claimed that I have been used their service for 1 month. They charged $9 something for one week. Oh really, then why they don't charge weekly but monthly? They actually know customer will not notice their sneaky statement for the trail but fraud customers money. If you want to try this site remember to cancel their service at the same day. Really, who will use resume builder for whole month. Just another way to fraud ppl money.
***UPDATE***
After posting this review about company on this website, they contacted me through the e-mail and refunded me $39.98. I am happy to get my money back and would like to thank to whoever issue me the refund. However, I wish the company would issue me a refund when I called them at first time. Overall, I just want to say that I am happy to get my money back. I edit the rating since I get the refund.
Hi Yung-Jung Chang,
I’m very sorry that you have had this experience with our service. Our record shows that you self-cancelled your service on November 18, which is a day late that is why you incurred the auto-renewal charged. The charged posted on November 21, might be due to technical issues that is why it was not cancelled successfully. As a courtesy, I have refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
Great customer service, great assistance with my resume
Hi Bettye K.,
We are happy that you had a good experience with our site and customer service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I was really having a hard time being considered for interviews for new employment after being let go from my previous job of 6 years…. I posted my "what I thought was an Excellent Resume" because my great background experience and college degree, with all Major Job websites, contacts and recruiters. After numerous times being told to send an updated resume. I knew I needed HELP ASAP! LiveCareer's easy step by step online Resume and Cover Letter makers, helped me Land the Job I was looking for in less than 2 weeks! Best $1.95 I ever spent.
Hi Kristina M.,
Congratulations on your new job! We are glad to be of assistance. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
I was very pleased with your site. It was easy to use and I completed the resume in record time. Resumes are always a pain, but your tools made it a lot less painful. I would definitely recommend your site to friends and associates. The only thing I had a problem with was downloading a copy that could be capture in MS Word. The resume gets jumbled. The PDF is fine but I also needed a copy that could be adjusted in the future. I worked it out eventually but it could have been easier if it had been Word compatible.
Hi Pauline S.,
We are happy that you found the site easy to use. We wish career success!
We are very committed to providing great customer service and are very sorry that you experienced a downloading issue. We take all feedback very seriously. It will be forward to our Marketing team. Please contact me again if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
BEWARE! I just reviewed my bank statement and realized that LiveCareer had charged me almost $40.00. I didn't realize that that was going to be automatically charged and I am very very upset. I had no intention of having an on going membership and was just interested in the trial. I am unemployed at the moment (stay at home mom) and am ready to get back into the work force and can not afford the $40.00 charge, this charge overdrew my account and now I am really screwed. I feel like it was a very sneaky trick that they pulled. Also I didn't even realize it had been 2 weeks since I sign up. Also $40 is not worth the service provided even if I wanted the membership (which I don't) I am very disappointed and now out of money that I couldn't afford. I feel scammed, I would not recommend this site even for the trial. BEWARE
Hi Christina M.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service
Our record shows that you self-cancelled your subscription 2 days late that is why you’ve been billed. As courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I just wanted to use the site one-time, from the usage I thought I was one time but without noticing I apparently subscribed to a monthly subscription of 40 dollar that is taken from my credit card.
WATCH OUT FOR THIS ONE!
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. Unfortunately, we’re unable to send you a confirmation email, because our record shows that you deleted your account information on file. If you want a confirmation email, we can send you one. I would appreciate if you would contact me directly with the email address you used to create the account or a personal email so we can send it for your records. You can email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
DON'T waste your time or money! The $1.95 for the first 14 days is not bad at all. When it comes to the $39.80 for 1 month now that's when it gets ridiculous! All the bugs in the program like it constantly changing my city and state where I was employed, not being able to save it anywhere or transfer it to MS word etc. I thought this was really going to help me as I just got out of the navy but I am now realizing it was a complete waste of time and money! PLEASE PICK A DIFFERENT WEBSITE!
Hi Nicholas B.,
I’m very sorry that you have had this experience with our service. We also explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I downloaded a copy of your resume in MS Word, and sent it your email address. I also cancelled and refunded the $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had editing issue. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Avoid this website! They have you pay a nominal fee (a few dollars) to download your resume, but add you onto a $40/month subscription at the same time that auto renews. They claim this is very clearly laid out, but it is not - considering the other people who have had the same problem, they obviously have a very loose idea of what very clearly laid out is. Even going to their website, I could not find out what this subscription was for. Plus - $40/month for a resume building site? Who honestly believes they get a $40/month value out of a resume building site? A very dishonest way of duping people who are quite obviously seeking employment out of their money. I am extremely dissatisfied and I will be sure to tell everyone I know, as well as random internet sites such as this how displeased I am with their dishonest and shady practices. Better Business Bureau is next on my list of those to contact.
Hi Lisa S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. The auto-renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that your account has been refunded the amount of $ 39.80 on November 9 by one of our representatives. You'll see it on your bank statement within 2-3 business days. We have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharon J.,
Congratulations on your promotion! We’re so glad that you had a good experience with our site. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer