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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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It sounded as a wonderful web site but before choosing it said that this was a FREE resume builder. Then when I finished my resume it would let me print it or download it unless I paid That is what I call FAUSE advertising. Then it made me put in my credit at different intervals to get my work. Please make sure my account is cancled and that I don't get charged twice. Thanks it really is a good resume formats though just need some work else where and the online help is ALWSOME
Quick and easy to use. The resume provided by the site helped me to get the job I was after. THANK YOU very much
Hi John B.,
Congratulations on your new job! We’re glad to be of assistance. We wish more success in your new career.
Best regards,
Anna
LiveCareer
Supportive but did have problems with cruising through your templates and then big problem was picked up with popups and ads. Took my tech support 5 1/2 hours to get rid of it all and then I had to buy another firewall and security app to keep the computer safe. I understand how some of these things can happen, but now a little leery of going to the internet for any templates. We did save the Resume to a PDF but still having problems editing. My daughter did help so I could clean up the CV/resume. Again one has to be so careful.
Hi Carol M.,
I’m very sorry that you encountered editing issue. We are very committed to providing great customer service and again are very sorry that you had this experience. Your feedback will be forwarded to our Marketing team.
Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I was very impressed with this site, It took the guess work out of building a resume and a cover letter. I have tried several other sites and found them to be difficult to use. This site could not have been more user friendly.
I haver referred several people to the site and will continue to do so.
Hi Lisa D.,
We are glad that you liked the site. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
Update! :) ---- My initial experience was very unsatisfactory as I requested a refund and was denied my request after I was unable to cancel my account when I initially tried to, however, I was persistent and emailed them back immediately and they did issue me the refund I requested. I would suggest acting on this as immediately as I did however, because this is a legitimate debit from your account. I started the process the very day it came out of my account.
I used the site for a promotion and was happy to pay the single charge for the use of the templates however I couldn't cancel my subscription when I wanted to because "somehow" the buttons wouldn't work and then was charged the renewal fee. When I disputed the fee, I was told it was a valid charge and then magically my subscription was cancelled, What a scam!
Hi Bonnie M.,
I’m very sorry if you encountered a cancellation issue and did not get the best customer service experience. We make cancellation really easy. We have it in 4 ways: By phone, chat, email and online through “Account Settings.”
With regard to our free account, it gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
For years I have been applying for jobs, with a resume and cover letter I had created myself. I thought it was very professional, yet I was never getting even so much as an interview. I signed up to get help with my resume, and my cover letter, and that same day my inbox became flooded with new job offers. I highly recommend this company to help get you on the right track. I know I will be using them in the future if need be. Thank you for everything!
Hi Danicia B.,
We are so happy that you found the site helpful in your job search. We wish you the best in your career.
Best regards,
Anna
LiveCareer
While technically legal, LiveCareer's practices are far from ethical. They offer a very good resume-building service for which they charge $1.95 to download. That's fine. They also offer to share your resume with potential employers for just under $40/month, which I wasn't willing to pay. So, I cancelled my service online immediately because all I wanted was to print it off.
That's where the lack of ethics was displayed. They didn't send me a confirmation email (which you need for a debit card dispute if you hope to get your money back). I didn't think much of it and didn't take time to double check. Weeks later, I checked my bank statement to find that I had, indeed been charged the nearly $40. I called them and then my bank and they were unable to recover my money.
This is a poor, poor business practice from a company I would have otherwise had a good experience with.
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After I posted this review, LiveCareer contacted me and refunded me. I guess if you complain in public, there is hope you'll get your money back
Hi Byron Y.,
I’m very sorry that you have had this experience with our service. If the account has been cancelled successfully, you'll receive an automatically generated email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that it was just cancelled on December 2. As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Its was very simple to use. It got me the results I wanted.
Hi Grant C.,
We are glad that you liked the site and service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Livecareer did an outstanding job... I would do 10 star if it was available.
Hi Ahmod G.,
We are so happy that you were thrilled with the service. Thank you. We wish you all the best!
Best regards,
Anna
LiveCareer
This was a great website recommended to me by my mom. I did the 2 week trial and updated my resume using different formats and really liked how it plugged in and you could edit from there. I will recommend LiveCareer to anyone looking to update their resume or get ideas on how to. Thanks again!
Hi Amanda S.,
We are happy that you enjoyed the site. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
Easy to use, create your resume, print, save, everything you need. Especially if you just don't know where to start. Also very easy to cancel subscription once you get the job and don't need it anymore.
Hi Janice L.,
We are so happy that you found the site easy to use and cancel. We wish you success in your career.
Best regards,
Anna
LiveCareer
It was great easy simple and the people were very courteous as a result I got a job thank you
Hi Charles T.,
Congratulations on your new job! We are glad that you liked our site and service. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I was easily able to build a great resume that got me a job within one day.
Hi Chelsea B.,
Congratulations on your new job! We’re glad that you found the site easy to use. We wish you the best of luck in your new career.
Best regards,
Anna
LiveCareer
The resume templates were alright, but was charged $46 to use them because of their auto renew feature. Contacted to cancel service and get a refund, as I didn`t have any further need of the site and wont be needing any of the other features they offer, and was told it was a `valid`charge.
Overall, wish I`d used a different site. That`s an inordinate amount of money to download your resume. Perhaps a billing method that focused on how people use the site, instead of how long it takes them to cancel their subscription might be a better business practice... But I guess that`s how they make their money.
Hi Kate H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
It was user friendly and helped me focus on what I needed to write on my resume!
Hi Debra R.,
We are glad that you found the site helpful. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
The bottom line is that it helped me create the best resume ever. Thanks!
Hi Pheng V.,
We are glad to be of help. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
The initial page states free resume but when you have taken all the time typing in your info etc. when you get to the end it says there is a charge. I chose the 1.95 charge just so I could print one copy. Then I called and canceled. It puts out a great product. My resume looks very nice and it was easy to make, but I don't like the bate and switch tactic. It worked on me as I am sure it works on a lot of people.
Hi Michelle H.,
We are glad that you found the site easy to use. We wish you career success.
With regard to our free account, it gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and customer satisfaction, and are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
Best regards,
Anna
LiveCareer
The web site live career have been a big asset for my pursuit to finding employment. It took me less than 2 weeks to find a job with live career services. I have recommended them to all of my family and friends.
Hi Pierre J.,
Congratulations on your new job! We are glad that you found the site helpful in your job search. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Created a resume and cover letter in about 2 hours. It would have taken me days without this software. I applied for a promotion and my boss was impressed with my resume. I got the promotion!
Hi Leisa J.,
Congratulations on your promotion! We love to hear our customer’s success stories. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
This website was so easy and fast! I got my resume and cover letter done in no time. This is a GREAT help!
Hi Bobby P.,
We are so happy that you found the site fast and easy to use. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Victoria W.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
I would also appreciate if you would contact me directly with the email address you used to create your account so that I can check your account personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer