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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I lost my job and a resume always looks good to have. I signed up to create my resume. I saw the few dollars for 7 days but NEVER saw almost FORTY dollars if I keep my account! I'm out of job and here people who claim to help are scamming you out of your money. This website isn't worth 40 dollars or anything close.
I NEED MY money back NOW
I was charged after my subscription is cancelled and charged twice! Talk to "jam" via chat and just dropped me of and closed the chat box. Need a refund!
Sent a complaint and they keep sending me this an autamated email! This is s scam! Nit happy customer at all and charge me almost $100 in a month!
Your support ticket has been resolved. Please see the solution below:
Solution: [Jan 2 2015 11:40AM]: We'd be happy to address your inquiry, but we don't show an account for information that you have provided:
Please reply to this email with the following details so that we can locate your account:
1. Email address for the account
2. The last 4 digits of the credit used to purchase your subscription
3. The full name on the credit card
Or if you prefer, you can cancel your subscription online at any time by logging into your account using the Returning User Login in the top right corner of our homepage. Next, click My Account > My Settings > Subscription. You will see an option to cancel your subscription there.
Hi Edilberto Dayrit,
Thanks for providing me the last 4 digits of the card and email address used.
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that your subscription has already been cancelled on January 03 via email by one of our representatives. The request to have it cancelled was 2 months late, that’s why you received that charged. As a courtesy, I issued 2 full refunds of $ 39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Great Service, great company, building my resume was fast, and easy, I will definitely recommend this company to friends and family who may need to use this service in the future.
Hi Joseph B.,
We are glad that you had a good experience with our service. Thanks for recommending us to your family and friends.
Best regards,
Anna
LiveCareer
I built my resume on Thursday and had a job with a fortune 500 company on Tuesday of the next week. It was simple and easy to use.
Hi Angela M,
Congratulations on your new job! We are glad that you found the site simple and easy to use. We wish you more success in your new career.
Best Regards,
Anna
LiveCareer
Very useful site with a lot of good information. Highly recommended!
Hi Becky B.,
We are so happy that you found the site helpful. Thanks for recommending us to others.
We wish you career success!
Best regards,
Anna
LiveCareer
Didnt find the templates good. The cover letter is poor. I would rather pay some professionals to work on my resume. I had subscribed the trial. However seeing the quality of the site contents, I have cancelled the subscription so that it doesnt auto renew. F it does it will prove the allegations made by some members here. I will rather wait and watch and share with you my findings soon.
Hi Parijat M.,
I’m very sorry that you have had this experience with our service. Our record shows that your subscription has been successfully cancelled. You will not be billed any further.
We are very committed to providing great customer service and satisfaction. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Excellent site. Would recommend for resumes and cover letters.
Hi Heather R.,
We are so happy that you loved the site. Thanks for recommending our services to others.
We wish you all the best!
Best regards,
Anna
LiveCareer
These people are $#*!ing scammers. My husband joined, I cancelled the subscription and they're still charging us! DON'T use their services... pay someone to do your resume, it will cost you less money and aggravation in the long run!
Hi A B.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that I can check your account personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Quick and easy... everything I needed to get my resume out there and find a job
Hi Robert Y.,
We are happy that you found the site and service helpful in your job search. We wish you all the best!
Best regards,
Anna
LiveCareer
I appreciate the great customer service I received from Hans. Took care of my issue and was very professional and helpful.
Hi Melissa S.,
We are glad that Hans were able to assist you, and been helpful. We wish you all the best!
Best regards,
Anna
LiveCareer
It is a great, easy and quick service. Helped me a lot with my resume
To look clean and professional.
I went back and make changes any time I wanted and the designs are awesome.
I will use and refer this service again.
Hi Johnny R.,
We are glad that you enjoyed our service. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
LiveCareer
Aries did a great job, helped me when i needed it asap
Hi Kelly S,
We are glad that Aries was able to help you. We wish you success your career!
Best Regards,
Anna
LiveCareer
I used the site to rebuild my resume for an internal app, forgot to cancel immediately after so im out $40 for one resume. I give a 4star rating for thw cuatomer service rep who made cancelling painless and easy... now if i could just get my money back. Coulda bought internets with that $40 >: 0
Hi Anthony A.,
We’re glad that the representative was able to help you with your request.
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto- renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
The engine and website are great, however, the automatic subscription after the initial payment is dishonest practice. Who takes longer than a week or so to build their resume? If you haven't found a job by then, either way the site no longer has any use.
Hi Kyle T,
We’re happy that you found our website great.
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto- renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
I had a wonderful experience with Live Career. Their website is very user friendly and offers a wide range of choices in concert with looking for a job. Great for preparing to get out in the market with a clear awareness of what is necessary for today.
Hi Jill B.,
We are so glad that you had a good experience with our site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I also am one of the consumers that got duped into the $39.80 payment. I think that it is a shameful business practice to advertise a quick, easy and cheap start-up, and then conveniently charge close to forty dollars two weeks later.
I remember no blatant statements of the need to cancel upon my checkout, and I absolutely saw no statement of the extreme amount that would be charged. There is NO SERVICE that this website can provide that is worth the monthly charge.
I am highly disappointed and feel used by this company. I guess it's just another way for big companies to suck money from busy in-need people.
Hi Lara F.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
As a courtesy, I refunded 2 charges of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
If you are searching for a one time resume or even a way to build your resume I would steer WAY clear of this company. I have never experienced a more shady company when it comes to their costumer values. The website says free, and then once you have your entire resume built and you need it in five minutes for a college class then you find out you must pay $2 to even print off your resume. That is not a big deal because whatever its only 2 bucks. But then you go on with your life and you get a FORTY DOLLAR charge to your debit card. FORTY DOLLARS. I don't care what you claim you are doing for me, $40 is ridiculous. Secondly, when you realize this and immediately contact them saying you have never used and don't intend on using their services, they send you a copy and paste pre-written script responses combating every email you send them talking about how they have "every right to charge you." They have scripts for how to tell off unhappy costumers!? On top of this they have a 100% satisfaction guarantee which they obviously don't follow through with because otherwise they would be broke. They didn't even let me speak to their supervisor because "we clearly state in the contract that if you want the $40 service to check this box and we mention several times." If that were true then the box had to have been checked automatically in the first place and the text clearly had to be microscopic. So basically this company will find a way to take your weeks worth of grocery money and keep it to themselves. Terrible company practices. Based on the numerous bad reviews online I can tell you guys feel the same way.
Hi Logan S.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that the previous representative processed a refund in the amount of $39.80 on December 10 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. An email confirmation has already been sent to you for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I felt that your resume and cover letters were very easy to follow and the additional information provided to incorporate on the resumes were helpful. Thank you for sharing your expertise.
Hi Charquel J.,
We are glad that you found the site and service helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
This was absolutely the best way to do a resume! I called to get a little extra help with an issue and it was soooo easy. I would recommend this to anyone Thank you for your service.
Hi Tammy A,
We are so happy that you had a good experience with our site and customer service. Thank you for recommending us. We wish you career success!
Best Regards,
Anna
LiveCareer
Wow what a great site. I have not needed to do a resume in over 13 years. I have just changed professional careers, and your site made it a seamless process to get my new resume done. Outstanding job to you and your team and I will definitely refer others to your site. Thanks for a great experience.
Hi John K.,
We are so happy that we were able to assist you. Thanks for recommending us to others. We wish you all the best in your career.
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Taylor M.,
I’m very sorry that you have had this experience with our service and if you lost your job. I want to make this right for you. I would appreciate if you would contact me again directly with the email address you used to create your account or the last 4 digits of the card used and card holder’s name so that we can resolve this issue quickly for you.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer