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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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This site was very easy to navigate. I created a beautiful resume and when I gave it to my current employer they even remarked how professional it was. It was easy to make changes and amendments, as I would finish one section and then realize I wanted to add something to a different section. I would highly recommend this site to anyone looking to update or create a resume.
I had a great experience. The resume got me a job. They were very polite and cancelled after the initial trial period.
Hi Misty M,
Congratulations on your new job! We’re glad to be of help. We wish all the best in your new career.
Best Regards,
Anna
LiveCareer
I'd like to Thank Aris who was very helpful, kind and patient with me... she helped clean up my pending resume and I couldn't have done a better job... Thank You Aris!
Sincerely,
Nancy Ritchie
Hi Nancy R,
We are glad that Aries was able to help you. We wish you success in your career!
Best Regards,
Anna
LiveCareer
I loved the way it was set up. It was so easy to plug in things from the side suggested colum related to my carreer. Multiple template availabe and easy to navigate them. Also easy to download and print.
Hi Rina D,
We are glad that you loved the site and the different templates. We wish you the best in your career search.
Best Regards,
Anna
LiveCareer
Great service and easy to use! I was surprised to receive job postings in my mailbox which allow me to not miss any opportunities. I recommend this service to anyone who is looking to elevate or seeking a new career.
Hi Jonathan C,
We are so happy to help and glad you found our site easy to use. We wish you the best in your career search.
Best Regards,
Anna
LiveCareer
I would strongly recommend that everyone avoid this site. What a scam! As mentioned numerous times, they lure you in with the "free" resume builder. You fill it out and then at the end are advised there is a $1.95 charge to download it! How is tha free? Clearly the site was designed that way purposefully. They assume that most people (at that point) will simply pay the $1.95 rather than have wasted their time and effort. Then they gouge you $39.95 a month FOR NOTHIING until you notice the charges! They claim that their "WELCOME SUCKER" email advises you of these ongoing charges (even if you never access the site again). That is an outright lie. Nowhere does it mention these charges, though it does use the word "FREE" a couple of times. I hope these scammers get shut down. How does anyone with a conscience even work for them? Too bad there is not a negative star rating system, I would give them a -5 stars. Crooks!
Hi Ryan A.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Was able to easily and quickly do my resume and CV. It looked great and was thorough. BTW- got my job too!
Hi Kari S.,
Congratulations on your new job! We’re glad that you liked the site. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
Quick and easy and the trail subscription is perfect for starting your resume.
Hi Autumn P,
We are glad that you found the site quick and easy to use. We are happy to help. We wish you all the best.
Best Regards,
Anna
LiveCareer
Excellant/performed as promised; easy to use site; would encourage others to try it, especially as they made it easy to cancel, and did not "pressure" to keep service. Will re-use if need to!
Hi Damien J.,
We are so glad that you enjoyed our site and service. Thanks for recommending us to others. We wish you career success.
Best regards,
Anna
LiveCareer
The initial service was very easy to use. It is not, however, worth the aggravation. I cancelled and received a confirmation in October 2014 that my account has been closed. My bank account was charged again in November, December and January. I have called customer service and they cannot locate an account.
Hi George G.,
We are glad that you found the site easy to use.
With regard to the charge, I’m very sorry that you have had this experience with our service. I want to make it right for you. Our record shows that the account is under MyPerfectresume with the email [email protected], and has been cancelled on January 15 via email by one of our representatives. As a courtesy, I issued 3 full refunds of $ 34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Thought it was a free template. Didn't know I had to pay for it.
I did. Then downloaded it. Sent it to my prospective job and it was not formatted properly. Really disappointed. Won't use this agsin
Hi Mary M.,
I’m very sorry that you have had this experience with our service and if you encountered formatting issue. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. You can contact me directly to help you further with your issue. Please email me at [email protected]
Best regards,
Anna
LiveCareer
I found the format I was looking for in a resume and it was quick and easy to complete. Thanks for helping me get the job I was looking for.
Hi Gina B.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Excellent, samples were very helpful in creating my resume
Hi James M.,
We are happy that you found the site helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Very helpful format for resume. I was able to find a job within 2 weeks.
Hi Laurie H.,
Congratulations on your new job! We’re glad to be of help. We wish all the best in your new career.
Best regards,
Anna
LiveCareer
I liked the service but I know I've canceled twice now and the charges keep coming through, just canceled for a third time and will be saving my email to prove it cause I'm getting really tired of this.
Hi Tony W.,
I’m very sorry that you have had this experience with our service. Our record shows that you cancelled the service only on January 08. We explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
As a courtesy, I issued 2 full refunds of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
The live webinars were very helpful and the resume and cover letter builders were very easy to use. I got many compliments on how good my resume looked!
Hi Allison C.,
We are so happy that you had a good experience with our site and customer service. We wish you career success!
Best regards,
Anna
LiveCareer
Quick easy way to get a nice looking resume in a short amount of time. Very helpful in getting it organized and having you look professional at your interview.
Hi Alex S.,
We are so happy that we were able to assist you, that you found the site helpful in your job search. We wish career success!
Best regards,
Anna
LiveCareer
Quick, easy, affordable! I needed something fast and professional and this was the right choice for my needs. Thanks to LiveCareer, I'm looking good!
Hi Lowell R.,
We are happy that you enjoyed our service. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
I love the resume templates made it very easy to put a resume and cover letter together looking very professional for a fraction of the price to pay a professional. I signed up to be a member and within 3 weeks I got a great new job. Thank you Live Career!
Hi Rebecca R.,
Congratulations on your new job! We are glad that you loved the site. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Awful experience. Not only did I have to keep going back to modify the headers when formatting my resume but I received a call from my bank telling me that my card had been used in upstate NY while I was in Maryland. I never use the card for purchases and the one time I opted to use it to pay for this service I am rewarded with a hacked account and a charge of $170. I would never use or recommend this service to anyone.
Hi Jermaine K.,
I’m very sorry that you have had this experience with our service. Our record shows that you signed up for a Resume Builder 14 day full access on January 02,2015. The only charge showing is $1.95 under the account with the email [email protected]. The account is still active. You subscription will auto renew on January 16. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
LiveCareer uses a secure and encrypted connection from GeoTrust to protect our customer’s information. Rest assured that communications (e.g. Credit card numbers) between your browser and this site's web servers are private and secure.
LiveCareer also will not knowingly sell, share, rent or otherwise transfer your information other than in accordance with the terms set forth in our Privacy Policy.
Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
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Hi Patrick M.,
We are so happy that you found the site easy to use and helpful. Thanks for recommending us to others.
Best regards,
Anna
LiveCareer