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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Didn't like how the service gives you no notice for when they will draft your acct, now I have an overdraft from my bank, after I cancelled thanks live career...
This site really helps you build a great resume, with tips on how to make you look good! It's easy too.
Hi Karina R.,
We are so happy that you found the site easy to use and helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I initially used Live Career sometime ago, then cancelled, however, recently I needed this service again, I can't tell you enough how important it is to have a "stand-out" resume! I was commended on my resume and all the information that was contained in it, it also allowed me to personalize it for that "stand out" effect not to mention it stood out among the rest! It was well worth the money and time I invested to have me obtain my current position, thank you Live Career!
Hi Stpehanie K.
Congratulations on your new career! We are glad that you enjoyed our service. We wish you more success!
Best regards,
Anna
LiveCareer
Used LiveCareer off and on for the last 5 years. Never had problems getting charged beyond what I signed up for. (I just made sure to call and cancel a couple of days before the month was up.)
Main problem - the "experience" section of the resume would often, inexplicably, rearrange the order of my work experience, making it almost impossible to list my job history in chronological order. So beware of this flaw.
Hi Kathryn B.,
We are glad that you liked our service. We wish you all the best!
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Very good. Helped me organize my skills and build my resume and write my cover letter. I got a job within one week.
Hi Kelvin W.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Amazing, easy to use, great price!
Built a professional resume in less than in hour. I could have never created such a good resume on my own.
Hi Erick S.,
We are happy that you liked our service. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
It was very easy to use and customer service was very helpful! But my only complaint was no forewarning on the $40 bill i received after using the site once.
Hi Erin W.,
We are happy that you found the site and customer service helpful. We wish you all the best!
Best regards,
Anna
LiveCareer
This is an amazing site that helps you build a professional looking resume with such ease. I would highly recommend for any one that wants to be hired to make your resume here...
Hi Shawna D.,
We are glad that you found the site and service helpful in your job search. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
LiveCareer
Awesome! Easy to use and helpful suggestions on the side:)
I enjoyed it.
Thank you!
Hi Godlives U.,
We are glad that you enjoyed our site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I created an account to make a resume without any information that I would ever be charged if I did the free trial. Without my permission, my account updated to premium and charged me over $400. This was never mentioned in the terms of agreement (which, yes, I read). A FREE TRIAL account should remain FREE until cancelled, which I did. PLEASE STAY AWAY FROM THIS SITE. IT'S A SCAM
Hi Brooke W.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The web site was very easy to use to make a quick and easy resumes. Thank you!
Hi Joy S.,
We are happy that you found the site quick and easy. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
This company is ridiculous, a recurring charge of $39.80 to my credit card for 5 months. Contact their customer service, would only refund the latest charge.
The worst part is I did not even receive cover letter, resume from their company, this is a FRAUD, Stay away, do not sign on their website.
Hi Hooi C.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
They are deceptive in there billing practices! When I realized I was being charged( 5 months) $39 a month for a one time use I called to complain and they were unwilling to remove any charges.
Hi Doug C.
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The service was extremely helpful and intuitive! I got the job with having no experience in résumé writing. Thank you.
Hi Jimmy R.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I never had a good experience such I had with live career. Their web site was a great help form on finding job proceeds
Hi Freddy A.,
We are happy that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Horrible! At first they charged me only $1.95 to my account then later charged me $35.80. When I called to cancel my account and dispute the charge I was put on hold for almost 20 minutes. And still after that the charge or account didn't go away.
Hi Alexis C.,
I’m very sorry that you did not get the best customer service experience. I want to make this right for you. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
It was my first time doing a resume and you made it easy for me to do. So thank you very much.
Hi Melissa D.,
We are happy that you found the site easy to use. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
BEWARE! I've asked them to cancel my account and was still charged this month. I haven't gotten anything resolved. I've called and been on hold for so long that I've had to hang up.
Hi Lance W.,
I’m very sorry that you have had this experience with our service. Our record shows that the account has already been cancelled and refunded the amount of $38.00 on January 23. You'll see it on your bank statement within 2-3 business days. An email confirmation email has also been sent for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I was looking to re-enter the workforce and revamp my resume to become more appealing to the current job market. LiveCareer really helped me successfully update my resume and cover letter with suggestive details and insightful examples. The templates were plentiful and awesome. My resume and cover letter turned out great, looked even more professional... and I was able to get 3 job interviews because of it! Only issue I had was trying to get a membership online; I tried several times and my membership did not activate on-line. Had to eventually call a representative on the phone to actually start my membership. Nevertheless, overall great experience with LiveCareer.
Hi Tequila P.,
We are glad that you found the site and service helpful in your job search. We wish you the best in your career search.
With regard to the online issue, I’m very sorry that you had that experience. We are very committed to providing great customer service and we take all feedback very seriously. It will be forwarded to our Marketing Team.
Best regards,
Anna
LiveCareer
Awesome resume templates. Excellent customer service to boot.
Way to go team!
Hi Brian C.,
We are glad that you enjoyed our site and customer service. We wish you career success!
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alvin H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I have refunded the amount of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer