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LiveCareer

4.4

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From the business

Let’s get you hired!

At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.


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LiveCareer Reviews Summary

The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

We monitor reviews for authenticity

California
1 review
1 helpful vote
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Was very professional, courteous, and knowledgeable. Thank you for your service. I look forward to working with live career again.

Date of experience: September 14, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Fernando M.,

We are glad to be of assistance. We wish you the best in your career search.

Best regards,

Anna

LiveCareer

Illinois
1 review
0 helpful votes
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All of the customer service representatives were most helpful. Thank you

Date of experience: September 12, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Stephanie N.,

We are so happy that you had a good experience with our customer service. We wish you career success!

Best regards,

Anna

LiveCareer

Colorado
1 review
3 helpful votes
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I want the money back!
September 14, 2014

I want the money back! I had no idea it was being taken out... in the army and have been away only to come back and find all this money missing... Livecareer my bank cant even find a contact number! Dont give your info!

Date of experience: September 11, 2014
Laura T. — LiveCareer Rep
over a year old

Hi K Z.,

I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

Australia
1 review
0 helpful votes
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EXTREMELY GOOD
September 14, 2014

EXTREMELY GOOD.
I love this website very very very good...
Only downfall is that it is quite expensive if it was only say $10 a month i would just keep it too keep my resume there.
The yearly subscription is value for money but i cant let go of $90 in one go just for a resume site anyway it helped me find a job
THANKYOU THANKYOU THANKYOU!

Date of experience: September 11, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Kirsten T.,

Congratulations on your new job! We’re glad that you loved the site. We wish you all the best.

We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.

Best regards,

Anna

LiveCareer

Virginia
1 review
0 helpful votes
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It was very user friendly and to edit and change things around was a breeze. Definitely recommend using this site for cover letters and resumes.

Date of experience: September 10, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Maria C.,

We are so happy that you found the site helpful and easy to use. Thanks for recommending us to others.

Best regards,

Anna

LiveCareer

California
1 review
1 helpful vote
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All I wanted to do is print a small resume but of course that was impossible without
"subscribing". The hook was "just pay $1.95". It then comes out that your account will be billed $30.80 every four weeks! The real kicker is when you try to cancel.
Either the website is "down" at that particular time, or the phone is not working. I sent an email and no one ever got back to me. Finally, I got results with the "live chat". I would not recommend this site.

Date of experience: September 10, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Yvonne A.,

I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

GB
1 review
4 helpful votes
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1) Found it very helpful in writing my CV
2) As far as clarity in what is free, trial period and charges this site turned out to be another scam. "Treating Customers Fairly" means clarity, ensuring that the customer has clear information with regards to services provided, charges and cancellation. This site does not do this and it's advertising is very misleading (false advertising). I have been charged continuously for 5 moths in a row. When there have not been any funds in my account they have gone as far as repeatedly charging my account on different days untill they managed to take their "monthly subscription"
3)Subsequently cancelled this so called subscription however was unable to delete my details as it keeps saying my subscription will expire on 09/16. Having to consequently cancel my card as i have no confidence at all with when/if this will be actioned

Date of experience: September 10, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Ron R.,

I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.

Our record shows that you were only charged trice for $39.80. The rest were failed transactions. I issued 3 full refunds in the amount of $119.40 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.

We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]

Best regards,

Anna

LiveCareer

Florida
1 review
0 helpful votes
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My experience with LiveCareer was great
September 13, 2014

My experience with LiveCareer was great. I was stuck trying to do my cover letter and this site really helped me along. I would recommend this site to anyone.

Date of experience: September 10, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Tisha L.,

We are glad that you liked the site. Thanks for recommending us to others. We wish you success in your job search.

Best regards,

Anna

LiveCareer

Missouri
1 review
1 helpful vote
Follow Tonia M.
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Paid the money to have my resume printed, and the second draft of my resume never saved on the site. Contacted customer service and they said they could see it and canceled my request for help. After two times of doing this, I just cancelled my subscription. Poor customer service.

Date of experience: September 10, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Tonia M.,

I’m very sorry that you have had this experience with our service. We have an auto-saved feature and all of the resumes created are stored on the resume tab.

I would appreciate if you would contact me directly with the email address you used to create your account so that I can check on it personally and resolve this issue quickly for you. Please email me at [email protected]

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

South Carolina
1 review
0 helpful votes
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Many choices to choose from!
September 12, 2014

Many choices to choose from! Help along the way. And I had no problem cancelling my subscription when I was finished. Overall I had a great experience. Would use again and recommend others to use. Just make sure you cancel when you are finished to keep from getting more charges

Date of experience: September 9, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Regina F.,

We are glad that you had a good experience with our service. Thanks for recommending our site to others.

Best regards,

Anna

LiveCareer

Pennsylvania
1 review
1 helpful vote
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My rating is really a 0, i thought i was using a free service and it turned out be a scam
I was charged each month of 35 dollars and over a dollar in foreign transaction fee
Because i did not realize that you are automatically signed up for a fee each month
I will never recommend your service to anyone, and it is not good business to charge people
For service not even rendered
Also your disclaimers are very lengthy and for young people who are not aware of reading all your disclaimers and fine line prints, it is very confusing and not appropriate
I will never recommend your service to anyone or ever use it again
I have paid you over 400 dollars and never used your service beyond the first time
I used your service once mistakenly and then was billed every month for unused service
I was not aware this was happening until recently which was my fault since i did not understand
What bill was for

Date of experience: September 8, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Molly P.,

I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.

I would also appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

Ohio
1 review
1 helpful vote
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If it was possible this review would have negative -5 stars. This is the worst website ever I don't even know how this damn website got my information but I know one thing that it took 40 dollars that I did not have to give. And on top of that I looked up other websites to help build up your resume there are many better websites other than this $#*!ty one. They are only after one thing MONEY!

Date of experience: September 8, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Nilliyah B.,

I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed including the card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

California
1 review
2 helpful votes
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This company is a scam
September 9, 2014

This company is a scam. I signed up for the 14 day trial so I could complete one resume which was all I needed with no knowledge of the fact that they will automatically charge you $9.95 each week every 4 weeks after that 14 day trial without even contacting you to see if you want to continue the subscription. Which I did not. Now That this has been brought to my attention by my bank 9 months later and almost 360 dollars later I am pretty mad. I was never told or notified that I would be charged and this is outrageous. To make matters better I went on the website and signed in and tried to deactivate my account. It would not let me. A scam at it's best. I would very much like to get my money back or at least some part of it or I will take this further. This is a sad excuse for an apparent BBB accredited business.

Date of experience: September 6, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Nick T.,

I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

Georgia
2 reviews
0 helpful votes
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Very pleased with this service
September 8, 2014

Very pleased with this service. The customer service is excellent. The templates are user-friendly.

Date of experience: September 5, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Joanne P.,

We are happy that you had a good experience with our service. We wish you the best in your career search.

Best regards,

Anna

LiveCareer

Oklahoma
1 review
3 helpful votes
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There service was excellent!
September 8, 2014

There service was excellent! I purchased the resume review package and someone looked over my resume. They gave me amazing tips on how to improve my resume. I went to my first job interview and recieved the job! Improving my resume really helped. Thank you, Live Career! You are a God send!

Date of experience: September 5, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Penny M.,

Congratulations on your new job! We are happy to be of assistance. We wish you the best of luck in your new career!

Best regards,

Anna

LiveCareer

Texas
1 review
0 helpful votes
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LiveCareer is an user-friendly website
September 11, 2014

LiveCareer is an user-friendly website. Their graphic organizers help you input your information in a professional manner

Date of experience: September 5, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Estella P.,

We are so happy that you found the site helpful. We wish you the best in your job search.

Best regards,

Anna

LiveCareer

Michigan
1 review
1 helpful vote
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"LiveCareer" was absolutely instrumental in not only finding relevant positions, but getting me back into the work force. Thank you LiveCareer.com!

Date of experience: September 5, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Nicholas A.,

Congratulations on your new job! We are glad that you found the site helpful in your job search. We wish you more success!

Best regards,

Anna

LiveCareer

Oregon
1 review
0 helpful votes
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It was easy to use, very helpful, walked u thru everything.

Date of experience: September 5, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Mindy D.,

We are glad that you found the site helpful. We wish you career success!

Best regards,

Anna

LiveCareer

Arizona
2 reviews
1 helpful vote
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It's just like other fine print websites. If I pay for something there shoould never be anyway for you to charge me again without my authorization. You should't automatically bill me after 14 days if I don't cancel your product

Date of experience: September 5, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Taiwan S.,

I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. This is to ensure no interruption in your service. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.

I have refunded the full amount of $35.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com

Best regards,

Anna

LiveCareer

Colorado
1 review
0 helpful votes
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Awesome I got the job I wanted a day after they got my resume! Perfect... short and sweet! Thanks!

Date of experience: September 4, 2014
Laura T. — LiveCareer Rep
over a year old

Hi Susie A.,

Congratulations on your new job! We’re glad to be of assistance. We wish you all the best!

Best regards,

Anna

LiveCareer