On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Like I've said before this is one of the best Resume writer app out there. Definitely worth the money!
Very user friendly and a helpful guide. Thank you!
Amazing! We're so grateful for rating us with five stars and that you're satisfied with our service!
I was unimpressed- I searched free resumes. This is for my 16 year old, so once done I just paid. I sure hope there is no auto bill after 14 days.
Thank you for sharing your feedback with us and our apologies for any confusion.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://livecareer.com/contact-us
Great tool to create a professional resume. Very helpful tips in descriptions.
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
I had a great experience and I loved the pricing range for this Excellent!
Amazing to hear! Thank you for sharing your feedback and rating us!
I do not like how this tricked me into thinking you could just create a resume and then once I'd worked on it for an hour, THEN it told me I had to pay for it!
Our apologies for any misunderstanding, Barbara.
We would like to clarify, that we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download the plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are not listed within the free account.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns, just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact us: https://www.livecareer.com/contact-us
It was a great experience, It was easy and simple.
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
Great resource to produce high quality content for your resume and cover letters
Thank you for sharing your experience and rating us five stars! We're always happy to help our customers.
Would get 5 stars if didn't get stuck so many times. It's very frustrating!
Thanks for sharing your experience and rating us, we still appreciate it. If you need help you can always contact our customer service team for assistance at: https://www.livecareer.com/contact-us
This has made my life SO much easier! And yes, there's a price - but worth it.
Thank you for sharing your experience and rating us five stars!
LiveCareer was designed beautifully! It has help get into rooms I never imagined being in and that what counts. Oh, and I got job!
This is exciting news and thanks so much for your review, Kirsten! You made our day!
Easy to use, walked me through each step and provided professional language suggestions for each area with tips on what to focus on.
Thank you! We're pleased that you're happy with our builder.
Best resume builder i've experienced EVER! Easy to use. Very smooth process. Highly recommend using this hands-down over any other service out there!
You made our day with your review, thank you! Glad we were able to help you with our resume builder.
Didn't know what to expect and find the process simple
Thank you for sharing your experience and rating us five stars!
Awesome. I have been a customer with LiveCareer for 15 years. Gets the job done every time.
Amazing to hear this! We're always happy to help you and thanks for being a loyal customer.
Great*************************************************
Great to hear! We're so grateful for your review!
I might have to go back and modify my resume. But it was great
Thank you for trusting us with your new resume!
Updated my resume in no time. Had very little
In submitting for my new job prospect. Excellent
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
Your website has taken the stress out of formatting a resume from scratch. With the tools and colors provided I can rest assure that I may also have my dream job.
Thank you for the glowing review! We're hoping that you get the job you desire!
Easy to follow guide to building a perfect, professional-looking resume
Thank you! We're pleased that you're happy with our builder.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for trusting us with your resume and reviewing our services!