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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I used LiveCareer to get a new job after being unemployed for 2 years. The templates were extremely helpful. I was able to better represent myself clearly & eloquently in resumes & cover letters. I am very satisfied with my resume!
Creating a new resume was very easy. The site offered me many examples in choosing the wording of my skills.
The process of resume creation was very intuitive.
Thank you for sharing your experience and rating us five stars!
Very good and user friendly and will recommend to friends
Amazing! We're so grateful for rating us with five stars and that you're satisfied with our service!
I do not recommend, I wrote a resume for my mother through the site of this service, I paid separately 4.95 zł for it. For 5 days it turned out that my card was charged on an additional 75 zł for some subscription, which I did not agree. After reclaming it, I received a refund of only half (34,5 zł), despite the fact that I do not intend to use this service in the future. So one-time writing a CV came out to me in 40 zł. This is a fraud, I advise.
We're sorry that you feel this way about our services. Please know that we completely understand your concerns, but by no means do we scam our users as we do not participate in those practices.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
Pretty good, bit annoying being that I had to pay for a subscription
Thank you, your feedback is much appreciated!
Thank you for sharing your experience and rating us five stars!
Quick, precise, professional, excellent options. Easy to use
Thank you for sharing your experience and rating us five stars! We're always happy to help our customers.
Creating the resume was fast and easy. I am curious if I can go back and make any changes and how easy it will be to save and print.
Thanks for sharing your experience with us and yes you can as many times you want.
Some corrections in the grammar of your suggested job description paragraphs. Overall, great set up!
Thank you for your review, glad we were able to help.
Great! I wish there were more colours to choose from!
Thanks for sharing your feedback! We hope in the future to have more selections of colours
They purposely prevent you from cancelling your trial subscription by not providing accessible links to the cancel screen during the first 14 days, so you are automatically hit with a ridiculous monthly subscription charge that forces you to call in just to cancel this $#*!ty subscription. PIECE OF $#*! WEBSITE & COMPANY!
We're sorry that you feel this way about our services. We're indeed committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves so please, at your earliest convenience, contact our Customer Service Team using the link provided below.
https://www.livecareer.com/contact-us
The suggestions for job descriptions were really helpful, especially the action words they used.
Thank you for sharing your satisfaction with us!
Great step by step and easy to use - made the process very easy
Great to hear! We're so grateful for your review!
This is an excellent resume writer to enhance the most basic resume to make a candidate stand out.
We're thrilled to hear that you enjoyed your experience with us!
I like the variety of templates and letters offered. It was easy to save and change my documents. Pretty self explanitory. It definitely took the stress out of resume writing.
Glad to hear this! Thank you for sharing your experience and rating us!
Loved the resume builder, wish it was transparent about being a paid service from when I began.
Thank you for letting us know your feedback and for rating us!
Professional resume templates with easy step by step process.
Thank you for rating us five stars and happy we were able to help you, Nia!
OMG, unbelievable how easy and straight forward this process is!
Amazing to hear this, Jim! Thank you for rating us five stars and for sharing your experience.
We're always happy to help!
I should have been notified I would have to pay before I spent so much time and effort creating the document. resume.com allows everything for free.
Thank you for sharing your feedback with us and our apologies for any confusion however, we do in fact state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://livecareer.com/contact-us
I'll have more to say if I get an interview, but the overall process and key words were spot on and extremely user friendly
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Amazing! Thank you for trusting us with your new resume, we're so happy that you got the job!