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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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The resume writing part is pretty good, but the billing system they've set up appears to be deliberately designed to fool you. Paying a couple of bucks for a resume is a good deal, but they want you to pay monthly membership fees. It says on their site to cancel after 14 days. I read it, noted it, and cancelled -- or thought I had. Apparently it isn't as easy to quit as I thought. Latest credit card statement has two charges for $39:80. I phoned and they removed one of the charges. Be very careful or you'll pay more than you planned.
Hi Barry M.,
I’m very sorry that you have had this experience with our service. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Cancellation should take place within the 14 days, not after. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We have refunded your account as a courtesy.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
Just wanted a simply CV - which they charged me for. Didn't see the small print that everyone's talking about. All of a sudden more money is disappearing from my account. They don't even have the decency to return my email. DON'T DEAL WITH THEM!
Hi Paul T.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
Best regards,
Anna
LiveCareer
I made one cover letter. I thought it was going to cost me $1.90 as advertised. I was scammed and charge $39.50 because I didn't cancel after 14 days. I had no idea this was the case. I feel so deceived and there customer service line told me that I had made a mistake and they were unable to help me. I hope others can read this and be warned. Don't do it!
We appreciate you sharing your experience with us, Leslie. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
As everyone has said, $1.95 for s resume and in small print it says you agree to a subscription. I also called regarding these charges and they said too bad. They had no intention of refunding $80.00. I'm going to dispute these charges! Taking advantage of consumers!
Hi Tami L.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
Best regards,
Anna
LiveCareer
I wanted to give a heads up that you will likely see a "International POS fee" on your bank statement. Apparently in small print, this was mentioned. They do their banking in the UK. I didn't read the small print.
It is kind of deceiving that they advertise as free resume building. I didn't know it would cost until after spending a lot of time creating my resume and at the end is when you see it'll cost to print or save it. I did not read the terms & conditions beforehand. With that being said, I was able to create & make a copy of my resume.
Hi Lisa K.,
I’m very sorry that you have had this experience with our service. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
I just want my $72.10 back that I didn't have! It really pissed me off that they willing went back into my damn account and took my $$$! I am still in disbelief about this! I deactivated my account asap but I am not sure if they will still be taking $$$ out my account. I need to go to my credit union asap! I just want a refund that's it!
Hi Natesia,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected].
Best regards,
Anna
LiveCareer
I really liked the service I received from livecareer.com The interface was very easy to use and guided the resume creating process which made for a quick creation. They also glanced over it and offered suggestion to help strengthen. I would recommend this product for anyone who is looking for help making a resume.
Hi Robert,
We’re glad that you like our service and found it easy to use. Thank you for recommending us to others. We wish you success in your career search!
Best Regards,
Anna
LiveCareer
Please contact the BBB if you are caught in this scam. They are in file and you WILL get your money back
Hi Eliza,
I’m very sorry about the experience that you have had with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected].
Best regards,
Anna
LiveCareer
None of the featured worked on the website complete was of money and time! Contacted multiple times to cancel my account they said ok and I was still being billed. Used the option to talk to them online said it was canceled still never got email confirmation finally tried calling yet again to wasted 30 minutes of my time and the phones were disconnected. I only then got a response when I contacted my credit card company to dispute the charges! Then they were willing to cancel my account but charge me another month. How thoughtful. Thankfully my creditcard company blocked charges and is refunding me. I'm not one to write reviews but they're a horrible company!
Hi Kelly,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected].
Best regards,
Anna
LiveCareer
Excellent website. Great for resumes and cover letters. Exact and effective.
Hi Jamie,
We’re glad that you like our service. We wish you success in your career search!
Best Regards,
Anna
LiveCareer
I only used one time and couldn't even upload the resume I PAID for and I also used it MONTHS ago and just now saw a fee for 39.80 I'm extremely frustrated please I need a refund. That is my hard earned money.
Hi Sabrina,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected].
Best regards,
Anna
LiveCareer
I wish I had read these reviews before I started my trial period! The same thing happened to me. You think you have canceled within the trail period based on their online direction and they still charge you $39.80!
Hi Helen,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected].
Best regards,
Anna
LiveCareer
They have an automatic subscription renewal service. Pay attention to it. I was charged for an extra month after purchasing a one month service. This site is stupid. I will never pay someone to try to get a job again. What a stupid idea I had...
Good Luck.
Hi Kevin,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected].
Best regards,
Anna
LiveCareer
Tried this website and not all of the features ever worked. During the trial, and after they charged me the 39 dollars. Never again. Do not recommend. Thought i had cancelled my subscription and they charged me again!
Hi Oscar,
I’m very sorry that you have had this experience with our service especially with the features. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected].
Best regards,
Anna
LiveCareer
I basically had the same service as everyone else on here. Although there are a couple on here who did have a good experience... That is doubtful. Maybe live career hired them to write the review. Bunch of a-holes if you ask me. I have been on the hold now for twenty minutes trying to get a refund. They probably wont get back to me either... hoping I'll hang up in frustration. Their customer service sucks. They should be ashamed of themselves. By the sounds of it that Anna girl has been quite busy writing apologies for the lousy service. Almost all the reviews have her name on it.
Hi Randy,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected].
Best regards,
Anna
LiveCareer
The prices displayed are not correct because they will charge you much more. Within 2 weeks I was charged another $39 and was told that all of their "subscriptions are auto renewing. This is to ensure no interruption in your service." They charged a flat rate for the resume, two weeks later charged $39 and had another $39 scheduled in a couple weekd. TOTAL SCAM, THEY ARE SNEAKY AND TAKE YOUR MONEY!
Hi Shukorina G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
This company any had been taking money from my credit card since January 2015 without my knowledge! My daughter went into your site to write a resume so she could get a job for the summer holidays (yes I'm in Australia) and could didn't see anywhere on the site that there would be a continued charge after this... And what the hell is the charge for anyway, what else do they offer. There have been no further emails from you so I don't understand why there is the monthly charge? I demand a full refund immediately. Please email me before I need to take further action!
Very unhappy
Hi Monique H.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
1.95 for resume. Small print which I didn't see anywhere is $39 a month after 14 days if you do not cancel. Charged me under a different email address. Called them and they would not issue me a refund saying I agreed already. Spoke to supervisor who then tried to tell me they can only give me a partial refund because... it already processed most of the payment? Complete BS because I called them a week after the charge. DO NOT GET THEM TO MAKE YOUR RESUME. THERE ARE OTHER COMPANIES WHO WORK WITH INTEGRITY!
Hi Preston R.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at [email protected].
Best regards,
Anna
LiveCareer
Helpful online tool to update the look of your resume depending on the type of position you are looking for and to give you hints with your cover letters too. Still takes time to imput the information but once you upload your information you can tweak as you wish and change the format instantly, saving you hours of formating time. If you want to save even more time, get the subscription so you can save all the different formats you want.
Hi Catherine W.,
We are glad that you enjoyed our service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie B.,
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer