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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I was under the impression that an email would be sent notifying me that the trial period was over. Besides sending me a resume that had terrible spacing (one full page and a third of a 2nd page), I was charged $39.00 after using the site one day.
I was fully finished my resume before I realized I would have to sign up to print it out. They lore you in, you spend a bunch of time creating a resume, and then they tell you you have to join before you can print it.
No they are just another Scam. They are using unauthorized with from Debit card accounts.
Do not trust this unethical comp[any at all.
Use them at your own risk.
Hi William P.,
We provide effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best Regards,
Anna
LiveCareer
Hello - I never subscribed to your services and you are debiting my bank account - 4 months of debits. Please reimburse IMMEDIATELY.
Hi Elizabeth B.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I think perfect resume should send out a email if you are going to be billed. I didn't see the small print that said I will be billed 35 dollars. If I wanted to be billed 35 dollars than I would have spent more with ya'll the first time not 2.95. This website site is a ripe off and I will NOT tell anyone to use ya'll website. Oh and I called ya'll today for a refund of my 35 dollars but yet I will only get 26 dollars back. So get take the rest of my money. NEVER again
Hi Jida R.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund issued was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best Regards,
Anna
LiveCareer
I was unfortunate in my decision to try this company for my resume builder. I paid their low 14 day fee and went to their website to cancel within that time frame. I went into my settings and hit Delete Account. It came up with my account is expiring. To my surprise I was hit with a $39.80 charge on my account. I went on to their website to LiveChat to find out about this charge. First off the customer service is horrible, very rude and was shocked at the service. I was informed that Account is different then their Subscription. That cancelling your account doesn't cancel your subscription. SINCE WHEN!
They will not work with you at all, they would not reverse charge or refund partial. I was told she would cancel my subscription but when I went back in my "Subscription" was still active. I can see from other reviews this is a habit of theirs. I will not recommend this company and I hope this review helps in your decision.
Hi Jennifer M.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
This is one of those websites that lures you in with a simple low fee, and then deceptively charges you a whooping 40 bucks without sending you an email notifying anything sort of transaction. This kind of business practice is unacceptable.
Additionally, when I contacted live chat for support, the operator, known as "Ran", was EXTREMELY rude and unhelpful. Absolutely awed in his or her level of unprofessionalism as a customer service rep. There was nothing but arguments and a refusal to see the facts as they present themselves.
Stay FAR FAR away from this website. There are much better options out there, but this one is akin to that of a scam site.
Hi Benjamin S.,
I’m very sorry that you have had this experience with our site and you did not have the best customer service experience. Rest assured that this will be taken care of. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This site auto charges you with fees that are not made explicit to the user. The UX/UI is shoddy at best and I had a bad experience with customer service when I attempted to get a reimbursement. I will never use this site again, and I would not recommend this site to anyone.
Hi Aki G.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at [email protected]
Best Regards,
Anna
LiveCareer
I was having trouble editing my resume & cover letter. I called customer service & the representative could not have been more helpful! I was beyond frustrated & she fixed my editing issue immediately!
Hi Linda N.,
We are so glad that we were able to assist you. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
If you do their 14 trial and don't change to a yearly subscription $39.80 they auto renew you at $39.80/month! Yes $39.80/month! They won't work with you at all! Very unprofessional
Hi P T.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment that requires an upfront payment of $95.40 and is the best value for full access to your resumes for the entire year. The other option is our 14 day access that auto-renews at $39.80 on the 15th day billed every four weeks if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at [email protected]
Best Regards,
Anna
LiveCareer
Anna thank you for your reply, however I would like to point out that yes u might have it in your small print that it is auto renew, however given the amount of complaints about your company online perhaps you should actually make an option, would you like auto renew at £22.95 per month, yes or no! You can also see that there is no activity on the account and perhaps send a reminder that we are paying for something that we are not using! Well done in scamming hundreds of pounds off people
Hi Margaret G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Our record shows that the subscription has already been cancelled by one of our representatives. We have also sent you a cancellation confirmation email for your records. As a courtesy, I have refunded the last charged for £22.95. Unfortunately, this is the maximum that we can refund. We do state on the sales page that the subscription auto renews on the 15th day if not canceled. We also mention this on every page in the payment process as well as in the order confirmation email we sent you after your purchase.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at [email protected]
Best Regards,
Anna
LiveCareer
They don't care about you or your resume one bit. They want to do what ever they can to get your money. Somehow, After canceling my account I was continued to be charged under another email address that does not exist! Do Not Waste your money
Hi Christel J.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This place is truly horrible! I bought the 1.95 subscription a couple months ago, cancelled it and my account, re logged in today and was charged 40 DOLLARS. This is not what I signed up for! Tried contacting customer service right away and they said they couldn't do anything for me! Will be contacting my bank right away!
Hi Lani M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Toni was extremely patient and helpful with fixing my resume and cover letter... now I can proceed with mailing my resumes out... I can thank Toni enough for her help...
Hi Daryl N.,
We are glad that you found Toni helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
The features are great and all, but they didn't send me an e-mail to warn me that my account was going to start being billed $40 a month. Please remember to cancel your account. I had to do a lot of complaining to get a refund, but was kindly helped thereafter. Overall, a great site for its purposes, but expensive and a little shady.
Hi Joshua W.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. Customers can cancel at any time. Once it is successfully cancelled, a cancellation confirmation email will be sent automatically to the email address listed on file.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I used the Resume Builder to help my son-in-law with his resume. The tool itself was very useful and gave a lot of suggestions that we wouldn't have thought of ourselves. HOWEVERl... after the first $40 charge, I cancelled my account online. There were never any emails, not when I created the account and not when I cancelled. Access to my online account was removed (said it doesn't even recognize the email address), so I assumed all was well. Ha! My credit card was charged two more times. So I sent an email through Live Chat and received my only email from Live Career to date: "
Thank you for choosing LiveCareer Limited
We have received your inquiry. A team member will address your request as soon as possible."
And then 8 days my credit card was charged again. I'll be on the phone with my credit card company Monday.
Hi Kim G.,
I’m very sorry that you have had this experience with our service. It seems that you have you deactivated your account, and not cancelled. This means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
They pride themselves on sending email confirmation when you end your subscription. But if they really cared and wanted to have pride they would send an email reminder that your subscription is about to renew and (over) charged $40 for use of their website. This rate is so extreme and slipped in plain view in the paragraph that you are likely to miss it. You can get the 14 day trial for $1.95 then they will start charging you the 15th day. It is not worth it. Make your own resume or go to a builder that is Actually free. They are still claiming to be the number 1 resume builder out there. Who knows how much they have made off people simply missing the deadline or not even realizing what they are signing up for. Please be watchful. They refused to refund my money.
Hi Britta H.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
It's not until you are completely done building the resume with the "Free" resource that you get the notice that if you want to download the resume to anything but a text format you have to pay! Well if you want it professional looking you're stuck! Be sure you cancel your subscription immediately or you will get charged and there is no option to give you a refund. It's apparent this is a problem because the customer service rep had a well rehearsed/well read statement in response to my complaint. A little more information about the potential costs prior to using the source to build a resume would be a more honest business practice. This charge at the end felt sneaky! Very Frustrating! Also, when you download into the word version, it doesn't transfer the formatting perfectly and if you want to make a change, it's nearly impossible to make it work. What a mess! So I pay a fee that I wasn't expecting and then the product I receive is "broken" Nice job Live Career!
Hi Darcy B.,
I’m very sorry that you have had this experience with our site and service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal to keep our customers informed.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
Simply being straightforward, LiveCareer allows you to build a resume in a helpful, easy, and accessible format.
However LiveCareer charges 40 dollars monthly after you have printed out your resume. If you remember to cancel the subscription immediately, well then its worth it.
But if you happen to be like me, where you forget to cancel, well then you are essentially a money farm, as they will continually charge 40 dollars a month.
Did I agree to the terms and conditions? Yes I did. I didn't try to get my money back, I clicked Agree, I know what I am accountable for.
But if you happened to stumble upon this review, maybe think twice about using LiveCareer.
Hi Ian P.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time. We state on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best Regards,
Anna
LiveCareer
I made a resume here in 2012, paid to print a couple off. It's 2015 won't let me print it today. I should have access to do this. I'm sure the terms and agreement was not the same then. $40 is steep for someone looking for a job. Plus they claim it is totally free until you print. Calling BBB. Waste of time. Do not use. I recommend another service.
Hi Tim G.,
I’m very sorry if you encountered printing issues. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This is the worse experience ever i just wanted one resume and when i forgot to cancel the account they charged me $35 and i called and they wouldn't even give me my money back... the site is a complete scam please don't use it
Hi Ananda H.,
I’m very sorry that you have had this experience with our service. Cancellation should take place on or before the 14 day period is up to avoid the monthly charge. We state on the payment confirmation email the date and amount of the auto-renewal to keep our customers informed.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
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Hi Shannon L.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer