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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I used this site to print out a fast resume. The terms were it would cost me $1.95 to print the resume... and if I did not cancel within 7 days I would be charged $39.98 for a membership.
When I went to cancel the membership, I was greeted by a check box that said "I understand the terms and conditions of cancellation" but there is no specific reference to the terms and conditions of cancellation on their site. Even if you attempt to use Google for LiveCareer cancellation Terms and Conditions... you do not get a LiveCareer result.
When contacting their customer support, which is also extremely slow and has zero concern for the customer (I spent 30 minutes on hold asking for a cancellation), I was informed the following
XXXX
21:11:40 You should have contacted us to clarify the terms and conditions of the cancellation
XXXX
21:11:54 No your terms and conditions should be EXPRESSLY VISIBLE
XXXX
21:11:58 Okay, I've set your subscription to cancel at the end of the period so you will not be billed again. I've also sent you an email confirmation for your records.
XXXX
21:12:01 Unfortunately this is a valid charge, and since we already canceled the service. Rest assured that there will be no further charges.
So the only way to know if I'd be charged a penalty for cancelling was to contact them. Because they apparently aren't required to expressly list their terms and conditions of cancellation.
So they get to keep 40 dollars of my money because I printed out one resume from them and their site is expressly designed as membership trap.
DO NOT USE THIS SITE EVER IF YOU HAVE ANY SENSE OF WHAT THE VALUE OF ONE PIECE OF PAPER IS.
I wish I had done my research before using this company. I purchased a resume for $1.95 and was charged a subscription fee of $40.00 of which I never wanted! I tried to cancel the membership and their customer service is RIDICULOUS! They cancelled the membership for me and told me that I wouldn't be charged any additional charges but that they would not credit me anything! I do not need the membership nor do I want it! This place is such a RIPOFF! I am DISGUSTED!
Hi Shirley G.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
I believe that the help I obtained from LiveCareer in assisting me putting my resume together helped me get the job I wanted.
Hi Carol W.,
Congratulations on your new job! We are glad to be of help. We wish you the best in your new career.
Best regards,
Anna
LiveCareer
I used LiveCareer's resume writing tools and it was most helpful. I had to pay $1.95 for a two week trial before I could download my resume, but it was well worth that. The only problem I had was that I could not get to account setting so that I could cancel the subscription, but a 15 minute live chat with a nice person named Jam and that was resolved. All and all a good experience.
Hi Sheila S.,
We are glad that you found the site and Jam helpful. We wish you all the best in your career search.
Best regards,
Anna
LiveCareer
I bought a $1.95 resume from this company and the ripped me off without enough explanation. They just made me an account and just renewed the account and charged me AU $48. They just want your money, they're rude and their service in rubbish
Hi Sina R.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly with the email address you used to create your account if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I had been employee at a large corporation for 15 years, when I suddenly found myself out of a job. With no recent experience in Resume writing and cover letter writing I needed some serious help and fast. Livecareer.com was very easy, fast service for a professional custom tailored Resume and cover letter.
Hi Jon S.,
We are so glad that you found the site and service helpful in your job search. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
A friend of mine is in dire straits, so I offered to pay the trial cost of $1.95. She was not happy with the service, and cancelled on the 14th day (a 14-day trial). But, they charged my card that very same day! The 'Live Chat' on their site did not work---it only took me to email. I and my friend emailed, and they provided a telephone number to call, but of the many times I called, each time it was the same thing----a full minute of complete silence, then disconnect! They make it impossible, hoping to charge a 2nd month before you can get any real help! Finally, one day, the Live Chat worked, and the representative only argued with me on how easy and convenient their cancellation methods are! Finally, offered a partial refund, when I said it should be a full refund, as we have been trying to cancel since the 14th day, and were timely, the rep then said they would take back the refund! Are you kidding me? Playing stupid games with me? AVOID THIS COMPANY.
Hi Nancy P.,
I’m very sorry that you have had this experience with our site and customer service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
In canceling my account during the trial period, I unknowingly deleted my account rather than canceling the automatic monthly charge. When I noticed the first monthly change of $39.80, I tried to sign into my account to verify the cancellation, but the account no longer existed. I figured there would be no other charge. One month later I was charged again. When I called to cancel, 2 days after the second charge, I was not offered a refund of the second month, but told my account was now cancelled and I could use the website for the rest of the paid month. I tried to login and again got the message the account did not exist. I called and got a second representative who told me they are unable to reopen a deleted account. SO I AM UNABLE TO USE A FULL MONTH OF SERVICES I HAVE PAID FOR. This is the most ridiculous thing I have ever heard of. Finally she said she would try for a refund, which is rarely done. I was given a prorated refund of 29.85 on July 5th, for a monthly charge of 39.80 on July 3rd. The full month should have been given. This is not an 'in good faith' service.
Hi Laura I.,
I’m very sorry that you have had this experience with our service. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
The prorated refund that we processed was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues.
Best regards,
Anna
LiveCareer
Signed up for cv as needed one asap, was only £1.95... so i thought they have then charged my card for 2 months at £22.95 cos i did not cancel i did not see this option when i signed up and also never recieved the mail they say they sent when i signed up explaining this. Total rip-offs there are lots of free good ways to do cvs please look around do not use these they just scam u. Note when i spoke with them was no offer of refund even though they know the account has not been used since that first day, if they really cared and see u not using it any legit company would refund.
Hi Adrian S.,
I’m very sorry that you have had this experience with our service. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. There are times auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. You can email me at me at [email protected].
Best regards,
Anna
LiveCareer
The templates they have are fine, and yes they state if you buy from them and don't cancel, you get charged ($40!), however I canceled and they still charged. When confronted with this, their customer service flustered and blustered but refused to refund the charge. Hence, I reported their scumbag service to BBB and reported their charge as fraudulent to my credit card company. Stay away from this company, its full of scumbags!
Hi Jim H.,
I’m very sorry that you have had this experience with our site and customer service. Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This is a horrible company and a complete scam.
I cancelled my account within my 14-day trial period. However, they continued to bill me $39.80 for the next several months.
When I tried logging into my account, I wasn't able to since my account was deactivated. So even though I had a deactivated account, they continued to charge me.
When I contacted customer service through a chat session and told them about my issue, the first rep completely stopped responding. I closed my session and started a new one, where a rep named Nica Dizon stopped responding for a FULL 15 minutes, and didn't even apologize. She continued to insist that the charges were accurate, and there was no way I could get a refund. Once I asked for her employee #, she only then refunded one of my charges. Since she was completely unhelpful for removing the other charges, I had to call customer service where they took another 20 minutes to finally refund all of the charges.
I asked them if this is a common complaint, and they lied and said no. This is clearly a fraudulent business where even after you cancel your account, you continue to get charged, and they make you go through a hundred customer service loopholes just to get your money back.
TL; DR: DO NOT USE THIS SERVICE
Hi Ema H.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Rest assured that this will be taken care of.
Deactivating an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
The refund that we issued was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me again if you have any further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
I had a same experience with below users, without any notice, they can claim 42 dollars for 2 month from my credit card and very rude attitude (her name is Jam) in live help, no hung up the phone with the number that she gave.
What I do is just paid 1.95 dollar to download the file. It is completely scam.
Hi Jooyeol L.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Rest assured that this will be taken care of.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
They claim to offer a 'free' resume builder, however in order to print or save the resume, you have to pay $1.95 for a 14 day subscription. The website retains your credit card information and gives you no way to remove it without cancelling the account. They tell you that you have to cancel the subscription before the 14 day trial is over to avoid reoccurring billing but their website will not allow you to cancel it. Customer service is near impossible to get ahold of to rectify your issue - attempting to contact the customer service team online was a failure as it will not 'submit' and send your complaint, and the first rep I contacted by their 800 number hung up on me. The second representative told me I assumed that it was cancelled -after explaining my difficulty with the site- and told me it was my fault for not cancelling it, and they wouldn't refund my money AFTER taking a full year's subscription charge from my account! A complete and utter scam.
Hi Tameka H.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
All of our subscriptions are auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. You can cancel your subscription at any time and we do offer several ways to do this including by phone, live chat, email and self-cancellation.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I was desperate for a way to update and possibly rewrite my resume. LiveCareer was truly user friendly and offered helpful tips for putting my resume in order.
Hi Missy B.,
We are so happy that you found the site helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
This website is a complete scam. Do not give them your credit card information. DO NOT.
Also, customer service rep was extremely rude and HUNG UP ON ME.
Hi Lauren F.,
I’m very sorry that you have had this experience with our service and if the line got disconnected. This may be due to some technical issues. Rest assured that this will be taken care of.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. Please email me at [email protected]
Best Regards,
Anna
LiveCareer
Professional, helpful and easy to use resume building site.
Hi Patrick B.,
We are happy that you had a good experience with our site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Hi Delia A.,
We are glad that you liked the site and found it easy to use. We wish you career success!
Best regards,
Anna
LiveCareer
I can't believe I'm forced to even give one star. You think you're signing up for a 14 day trial for $1.95 but what you don't realize is, you're actually also signing up for a subscription for $40/month. I caught mine and called their customer service number, the lady was rude and sounded half asleep. She told me that it's in the "fine print" when you sign up and that it was restated in my confirmation email. When I looked back in my 2 emails from them there was NOTHING regarding a subscription that I needed to cancel in 2 weeks. The worst part is I didn't even like their site and used a FREE template online... DO NOT WASTE YOUR MONEY... TOTAL SCAM.
Hi Toshia N.,
I’m very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Very deceptive! I have always done the 14 day trial when I need to do a resume or update one. The 14 day trial is something like $1.95 for 14 days and then you must cancel within that time frame to not be charged $39.80/month. I canceled via email and after finally catching I've been charged for four months now I call and I was told they have no email on file of me canceling and I will be charged! Total rip off! Stay for from this company unless you like being taken for your money! Never will I use this company again!
Hi Ashley K.,
I’m very sorry that you have had this experience with our service. Once you sent a request for cancellation via email, we will generate an automated Ticket number for your reference, and as soon as the representative received the email, we reply right away to address the request.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This is the most shady business I have ever run across. When you delete you account it does not delete your subscription, yet you cannot get back into your account once deleted to delete your subscription some other way. And no where does it tell you when you delete your account that this is not deleting your subscription, leaving your card to be charged the $39.80 and an overdraft fee since I was not expecting any charge to come out of my account and therefore there were not enough funds in my account to not overdraft. I have never been so irate and completely disguisted with any customer service representative as I was when speaking to their representatives, even their "supervisor" tried to talk to me as if I were ignorant. My warning is read the reviews before you use this service not the ones they post on their site either the actual reviews from real customers, almost all stating a shady experience with this scam.
Hi Shara W.,
I’m very sorry that you have had this experience with our service and did not have the best customer service experience. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me if you have any further issues. You can email me at [email protected].
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We stated below our sales page the details on how to cancel the service. We do offer several ways including by phone; our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Self-cancellation in your Account Settings. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to [email protected]. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer