On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just found out my last day will be on a few eeks due to layoffs, but was also told about job openings with a contractor that works at the firm I'm currently with, so I needed to quickly create a new resume and create an online profile to apply.
I don't appreciate having to subscribe to your service to print out my resume
Thank you for reviewing our services ad our apologies that you feel that way about our services. We always want our customers to have the best experience and feel happy with our builder.
Also, we'd love to take this chance to explain some information about our products and services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee; if you are not satisfied with the result during the first 14-days, once those days are up, we do not process any refunds.
For more information, please refer to our Term and Conditions page.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://livecareer.com/contact-us
Very well oriented to me. I hope for the best and plan for the worst.
Thank you, your feedback is much appreciated!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
The suggestions were better than anything I could have worded myself and they were easy to customize for my specific work consentration.
We're thrilled to hear that you enjoyed your experience with us!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
I needed a professional resume in a hurry and you made it effortless. Thank you!
So glad you meet your expectations with our resume builder, thank you so much for ratings us!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
I've never done this before so I'm not sure about the outcome.
Thank you so much for rating us, hope you have a great experience with our services.
It was easy to make my resume using the templates and tips for phrases and wording!
Thank you for sharing your experience and rating us five stars!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
As long as I can access my resume for 14 days, I believe this is excellent!
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Thank you for the glowing review!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Tried for the first time, nice one. Got pro version lets see the usage
Thank you, your feedback is much appreciated. Hope you have a great experience with us!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
I was turned off at the thought of having to update my resume. However, LiveCareer makes it very straightforward to get my resume organised. It is not as daunting as I thought.
Thank you so much for your review, we are very grateful!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Excellent website! Streamlined for customer ease of use, with easy to follow instructions. Very user friendly and well organized. Wonderful product! Thank you so much!
We're thrilled to hear that you enjoyed your experience with us!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Iniziamo con questa esperienza pessima con questo sito pessimo. Il 13/04 pago con carta 1,95 € per "Accesso completo al CV Builder per 14 giorni" ma utilizzato per un giorno solo. Qualche giorno fa mi ritrovo un addebito di 19,95 € di un abbonamento MAI richiesto, infatti ho acquistato per soli 14 giorni. Contattato il servizio clienti che risponde che è una cosa che va in automatico, un abbonamento è automatico? Ma da quando? Mi propogono un rimborso parziale per "porzione rimanente e inutilizzata". Peccato che io non ho utilizzato niente, neanche parzialmente, in quanto l'ultilizzo effettuato era nel periodo di quei 14 giorni che avevo già pagato! Diffidare dalle recensioni positive che sono palesemente fasulle! Adesso mi ha aspetto una risposta automatica del tipo "Ci dispiace molto sapere che ha avuto un'esperienza negativa."
Ridicoli e truffatori. Segnalati alla Polizia Postale.
Thank you for taking the time to share your feedback with us, as we are always happy to hear them, and our apologies for the negative impression that you have of our company; please know that over on Sitejabber, we only reply in English or Spanish. We have a designated Customer Service Team for all the languages that our site offers. If you or any of our users need assistance in their primary language, our agents would be happy to help solve their queries.
As for our services, during the registration process, we state that unless you self-cancel or request a cancelation before the 14-day trial expires, you authorize Livecareer to charge your credit card on file every four weeks at the current rate/price of the subscription; you can find all of this information listed on our sales page where you can select the plan best suited for you, on our payment information page where you enter your card details, and also we send you the welcoming email that confirms your trial purchase alongside with your new subscription details.
We genuinely hope this clarifies any misunderstandings, as our primary goal is to make sure that you and all of our users are satisfied with our products or services. If we’ve fallen short on that for you, we truly apologize. For any additional assistance, you might need, please do not hesitate to contact our Customer Service Team. https://www.livecareer.it/contatti
Easy and super helpful. I'll use this over and over again.
You made our day with your review, thank you!
Great help in formatting my resume. Provide excellent
Options for any resume.
Amazing! We're so grateful for rating us with five stars and that you're satisfied with our service!
Easy and intuitive. Time saver with great value! Thank you!
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Thank you for helping make this task so easy!
Wish me Luck on finding a job!
Thank you for sharing your experience and rating us five stars! We're thrilled for you, best of luck!
I was able to take my outdate resume and design in a few easy steps an impressive resume to give to potential employers. Thank you.
Amazing! We're so grateful for rating us with five stars and that you're satisfied with our service!
Easy to use and I like the current format. Now time to see if companies do!
Thank you, we’re happy to hear that it was as easy as 1, 2, 3!
A monthly subscription is a dirty way to get money. Let me pay for my resume without a $30 monthly Automatically renewing subscription that I have to cancel by calling you. Where is the cancel button on the website? Hidden. Dirty business.
Thank you for sharing your feedback with us and our apologies for any confusion however, we do in fact state everything up-front in order for our users to be aware of the products and services that we offer.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription. You can find the instructions to cancel in our contact link below.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds.
For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up, that being said, you can contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://livecareer.com/contact-us
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sad to hear this but glad that our builder helped you achieve your needs!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer