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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I visited the website just to make a resume and I was charged $ 1.59 on 19th February. Today they deducted $ 40 from my credit card without my permission. I feel cheated.
I got on this website to write up a resume. Soon to figure out you have to pay for the first download AFTER im on here for 2 hours writing up my resume
Hi Clinton P.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Best regards,
Anna
LiveCareer
I just subscribed to livecareer and now the server is down and I cannot access anything.
We appreciate you sharing your experience with us, Sarah. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I used Livecareer as a platform to update my Resume and Cover Letter, I couldn't be more pleased with the service provided. I've told colleagues, friends and family to use Livecareer if and when they need to update their Resume.
Hi Joshua H.,
We are so happy that you found the site and service great. Thanks for recommending us to others. We wish you career success.
Best regards,
Anna
LiveCareer
I used Live Career to build my resume, at the end of that process it asked to pay a fee of $1.95 to print or download. The fine print said that after 14 days it would charge you monthly fees. A couple days after I got back on the site and cancelled the subscription. Thinking I had cancelled it I didn't think to check my account for it. I noticed they charged me for $39.80 for the month. I again went on and cancelled the subscription and watched my account the next month. Again, I was charged $39.80, I tried emailing and asking to unsubscribe me and to refund my money. After sending it in 4-5 times I still have not heard a reply. DO NOT USE THIS SITE IT'S A SCAM!
Hi Tiffany S.
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I took up your trial offer, but have recently found that I have been paying a subscription £22.95 a month since August 2014. As I have just realised this I checked your site and appears you are an American company and I am in England. There are no jobs on your site in England, so why would I need to subscribe to your site. I spoke with an agent on live help to ask how to cancel and when I explained I was in England the agent asked me to be more specific. I seemed to getting nowhere explaining the situation. I found this of no help.
Hi Louise R.,
I’m very sorry that you have had this experience with our service. LiveCareer provides effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that you successfully cancelled your subscription online on March 02. As a courtesy, I have refunded 3 charges of £22.95. You'll see it on your bank statement within 2-3 business days. We have also sent you confirmation emails for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
My previous resume wasn't all that. I really needed some help making it sound professional, look neat and included everything in order. Using my new resume I got more calls back than using my old one. Got a interview a day later and my now new job thinks that my resume was the best one they seen.
Hi Marisol I.,
Congratulations on your new job! We’re glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
As many people in this website, I feel robbed. I only had the purpose of write only one resume for $1.95 and I believed in LiveCareer, yet it was a mistake. They made a subscription for $40 per month; unfortunately I did not read the smaller letters where they explained this payment.
Hi Andres M.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I have refunded the $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Paid $35 yesterday to make my resume. Today I have to send to 5 companies before days end. All 5 contacted me and I told them I would have it to the today. Cannot get online and download it now. Site is all messed up or something. Tred live chat at 2pm and they said try it again in a few hours. Now it 4:30 and still doesnt work. Tried live chat and no one is there. Timed out several times for no response. I want my money back! I am going to call my card company and request a charge back. TERRIBLE SERVICE! I have 30 minutes to write another and send it. Ugh.
Hi Robert F.,
I’m very sorry that you have had this experience with our service. We had our system update yesterday. I accessed your account, downloaded a copy of your resume in PDF and MS Word formats, and will send them to you. I have refunded the $34.95 as well. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Your feedback will be forwarded to our Product team. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I am trying again and the site is sticking with a time clock. Is the site down?
Thank you for the feedback, we absolutely hear your concern and we’re ready to help, please contact us for further assistance, Matt.
Resume builder made it so easy to create and update my resume. No guess work, just sign up, step by step fill in the information, save, print or email, DONE!
Recommend and will use it again if need to.
Hi Leslie L.,
We are glad that you found the site easy to use. Thanks for recommending us to others. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Hi Hunter L.,
We are glad that you liked the site. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
I purchased an annual membership with live career. Love the templates, used their professional writers to create a great resume and cover letter. Loved the service until i tried to duplicate the resume and save different versions. Talked with their customer service. Chatted online to a tech services representative the tech rep told me the site is not compatible with iMac and suggested i used a different computer to access their services. Why is this not referenced up front on their page? What a total con for what would otherwise have been a great service
Hi Alison C.,
We are glad that you loved the site, however I’m very sorry that you encountered iMac compatibility issues. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Product team.
Best regards,
Anna
LiveCareer
I am terrified to learn that there are so many victims like me.
This company withdraws approx. $50 monthly from August 2014 until now. I just used free trial once in August and I just realised a series of withdrawals!
Hi Kenta G.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
LiveCareer had great tools to help me to build a great resume and cover letter that looked professional, presented me well, and I believe it helped me get a job very quickly. It was easy to work with, but I liked that if I needed help, there was great support available.
Hi Marlene M.,
Congratulations on your new job! We’re glad that you had a good experience with our site. We wish you all the best!
Best regards,
Anna
LiveCareer
I visited this cheat site just to polish my resume for $1.95 and 14 days resume subsribtion... or at least this was written with bold letters. Unfortunatelly I did not read remainig text with smaller grey letters, which says that my subscribtion started and it should cost me almost $40 per month. After 3 months I realized that there are strange charges from my credit card for this so called "subscribtion". Durring this 3 months I received just spam mails from livecareer.com and nothing that looks like a service. I did not even entered in their site.
P.S. One star is too much.
Hi Emil P.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation.
I have refunded 2 charges of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction. We take all feedback very seriously, and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Site did nothing for me and when membership is cancelled I did not receive a refund for fee paid within 3 days. So now I am stuck with another month.
Hi Christine P.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I used LiveCareer once and paid the cheap fee to have my resume checked then I deleted my account and yesterday I went to buy groceries and found my visa debit declined and I knew I hadn't spent any money I get home and there's a $46.32 charge from LiveCareer I am very frustrated I deleted my account and I am a college student so I can't really afford this stuff happening to me I sent a message through the customer service panel on the website and nothing. As for your emails regarding renewal maybe you should check up on the fact that you're being marked as spam whenever you send them out I know personally i delete my junk folder daily so there's that as well all in all watch out for this company they'll do anything to weasel money out of you
Hi Haley A.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I stumbled upon this web site. You get to choose a template and then you are prompted with a series of fill in the blank statements. I found the process very easy for a computer illiterate like me. I can barely do more than read my email but I found the resume process very easy. I like the opportunity to proof read and correct my entries.
Hi Elias B.,
We are so glad that you loved the site. We wish you career success!
Best regards,
Anna
LiveCareer
I was able to create a very professional looking resume and download it for a cheap fee. This was a super simple process and I would do it again in the future if needed.
Hi Ryan R.,
We are glad to be of assistance. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debarun S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation.
I have refunded the $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer