On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It is a website offer low charge for editing my resume to get my credit card information. Then will automatically charge the card a monthly $39 fee, I did not realize that I need to cancel their service after the trial. They basically offered no service for the monthly fee, just a trap to get the money. Be Aware!
This is a Scam! Build your free resume, pay $1.95 to print it so you can hopefully get a job right? Watch out because you just Signed up for them to take $40 a month out of you! Forget the 24 hour support! If you have an hour or two kill then you might reach someone. What do you get for that $40. Well the customer service rep who we will call Peggy (because dude sounds like Peggy from that capital one scam commercial lmao!) Couldn't answer that for me. Long story short if your looking to get screwed then go spend the hundred on a hooker, at least the hooker isn't gonna screw you with fine print! Beware!
Hi Mr P.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
While I was well aware of the monthly subscription charge, I attempted to cancel this by canceling my subscription, which I did in January. I have tried several times since to access my account, just to see if I made a mistake & didn't cancel correctly, etc. My account can no longer be accessed, so it is obviously canceled. I have continued to be charged in Feb & March & have tried with no success to reach customer service for a refund & to make sure I'm no longer charged. I've emailed, tried live chat, & sat on the phone forever waiting to speak with someone with no success. This "customer service" is ridiculous.
Hi Cayla R.,
I’m very sorry if you did not get the best customer service experience. I searched your account using the email address you provided, however I could not find any record. Please contact me directly with the last 4 digits of the card and the card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The web site leads you to believe this is a free service. But once you finish they have a 1.95 fee to print resume. After spending an hour on there site completing your resume you say " F" it and pay the 1.95 thinking you just want to be done. After the hour you don't notice the small print at the bottom. $39.80 per month $477.60 per year not worth it and they know it. Thats why the website is set up to be misleading. After i realized my account had been hit 3 months at $39.80 i called customer service and listened to music for about an hour and a half... Nobody ever answered... went online. Used website chat, i had to login to cancel. They refused to give any refund not even for the $39.80 that was still pending in my bank account. Would not recommend this website to anyone!
Hi Israel S.,
I’m very sorry that you have had this experience with our service and if you were unable to hold on with our customer service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your free.
All of our subscriptions are auto-renewing. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
THERE IS NO WAY THIS SERVICE COULD WARRANT AN HONEST POSITIVE REVIEW. SEEMSCA LITTLE FISHY TO ME. WHY WOULD SONEONE BOTHER TO WRITE A REVIEW AFTER BEING CHARGED AN ASTRONOMICAL AMOUNT OF MONEY WITHOUT BEING TOLD FOR A VERY BASIC SERVICE THAT REALLY SHOULD BE FREE. AND SEEMS STRANGE THAT EVERY POSITIVE REVIEW BASICALLY SAYS THE SAME THING. THE VERY SAD THING IS THEY ARE PROBABLY MAKING LOTS OF MONEY BY DEC IRVING PEOPLE. HOW DO SOME PEOPLE SLEEP AT NIGHT. AND THE THING I REALLY HATE IS A LOT OF THE PEOPLE THEY ARE SCAMMING ARE PROBABLY REALLY DOING IT TOUGH AND ARE ATTRACTED TO THE SITE BECAUSE IT DOES SAY FREE RESUME BUILDER. IF I WAS GOING TO PAY $40 A MONTH FOR USING A RESUME SUBSCRIPTION I WOULD WANT IT TO DO A LOT MORE THAN THIS CHEAP SHABBY SERVICE.
Hi Emma S.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please email me at [email protected] if you have any further issues.
Best regards,
Anna
LiveCareer
This site offers you "low cost" or "free" trials, then auto bill you $39.95 per month with no way to cancel. I have been trying to call and email but no one ever responds. This is a shameful practice and terrible way to do business. They need to be reported to BBB and pushed out through Social Media to get media attention of their scamming practices. I want my money back and account canceled.
Hi Jed E.,
I’m very sorry that you have had this experience with our service and if you were unable to hold on with our customer service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your free.
All of our subscriptions are auto-renewing. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I am a high school student that only needed to print a resume one time. Upon paying the $1.95 for printing once, the resume never printed and I still paid the $1.95 because I figured it wasn't that bad. Little did I know that after trying to cancel my subscription that day, it never went through and I was just charged $39.80 for a service I NEVER USED. I'm so frustrated and angry with the deception this website contains.
Hi Emma K.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so that I can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Dear Anna B,
Don't you get tired of replying to all the 1 star reviews from disappointed and disgruntled customers. I have run a successful company for 10 years now - good ethical business practice is of up-most importance and because of this, we have maintained a. 001% complaint rate over 10 years. I would hate to see Live Careers complaint rate.
You have a good product yet your terms and conditions are deceiving and your customers are left with bad taste in their mouths when they are charged for a subscription that they did not know they signed up for. I have listed your charge of $39.80 US as an unauthorized payment with my financial institution.
Hi Treia B.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
As a uni student, I found themall price of $1.95 very reasonable and I thought it would be useful to create my resume. However, little did I know that after using the website once, I would be debited 40$USD two weeks later without confirmation. As a uni student already struggling with money, these hidden fees are very costly. Yes I am sure that these fees were stated in the fine printed but this has now set me back 40$USD for using the site once. Not happy and do not recommend.
Hi Brandon D.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
You have emailed me Anna so thank you for acknowledging my significant dissatisfaction in your company's ethical conduct. I think I used this company's services once a few years ago and have just discovered they have been drawing a monthly fee ever since. Apparently it is written in the small print on their website that they will continue to bill you regardless of whether they are doing anything for you - outrageous! I like others don't have time to read the small print, I assumed I was receiving one product for one fee. This company is refunding me 4 payments out of the potential 36 that I have made, I do not think this is satisfactory
Disappointed
Dr Melissa Gilbert
FRCNZGP
Hi Melissa G.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected].
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Was out of work the latter part of last year. Located your service on the internet and was able to compile a resume & a cover letter. Was able to secure a position. Enjoyed working with LiveCareer
Hi Luther W.,
Congratulations on your new job! We are so happy that you enjoyed our site. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
They offer you a "free 14-day trial" but if you don't cancel or check your credit card statements, they continue billing you $39.80 USD indefinitely. Their "always available!" phone staff are not available. Emailed them to cancel, wrote them a review to cancel, tried "live chat" but "Live Chat is now closed" and sent them ANOTHER email to cancel, nothing.
No one is getting back to me and I used their service once for $2 or so. As Splashing D commented previously, is this legal? Yes. Is it in their Terms of Service? Yes. Is it ethical? No.
Their profiles might be easy, but don't give money to a company who doesn't hold itself to ethical standards.
Hi J H.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Great, honest, and honorable company to work with. Making a contact was easy
And the agent on line was fantastic ( Zack) Thank you
Hi Tino F.,
We are so glad that you had good experience with our site and customer service. We wish you career success.
Best regards,
Anna
LiveCareer
Nice site, but this is a SCAM! They advertise this as a FREE service when this company registered their site with the major search engines. Then they count on the fact that you put time into your resume, and when you get to the final step, then they jab you with a charge, and get you hooked on a subscription that many people are not able to cancel unless they come on here to vent their frustrations for being handled badly.
FREE IS FREE! If you are going to charge on the FINAL step, then SAY SO on the first page! Its Pretty disgusting to do to people - Yes people need to read the fine print, but this company has NO business advertising as FREE! I see the same customer support rep on here, hiding behind the BS about their disclaimer, which is NOT up for easy viewing. You have to actually look for it, and when you are on a supposedly FREE site you dont expect to get smacked at the last step with a fee, of which the kind where they hope you dont realize they have you on a subscription and then they can charge you blind. People are not getting help from the Live Chat or customer service email support, so people have to take it to this site, and then the company all of a sudden cares since they dont want other people to think they are hiding behind a website and charging as they please once they get your credit card info. This is basically a semi-legitimate SCAM! No customer support agent hiding behind their CROOKED terms of service, can justify this ridiculousness!
DO NOT USE THIS SITE! YOU HAVE BEEN WARNED! THIS COMPANY NEEDS TO CHANGE THEIR POLICIES, AND PUT THE TERMS UP FRONT FOR EASY VIEWING, AND ALSO STOP ADVERTISING AS FREE. GOOGLE AND YAHOO, AND COUNTLESS OTHER SITES ARE FREE TO VISIT AND NAVIGATE AS WELL. LOOK ON MS OFFICE ONLINE AND DOWNLOAD A TEMPLATE AND MAKE YOUR OWN RESUME! DONT WASTE YOUR PRECIOUS TIME WITH THIS SCAM!
Even just 1 Star is WAY too much for this site! You have been warned! Thankfully I didnt give these scam artists my Credit Card number, but I still feel the need to come here and warn people about this nonsense! There are other sites that do the same thing, but its powered by the same service (Live Career) and is no different!
Hi Matt C.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Very easy site to use to get a professional resume with lots of other tools to aid people in preparing and continuing their job search.
Hi Anthony M.,
We are so happy that we were able to assist you, that you found the site and service helpful in your job search. We wish you all the best.
Best regards,
Anna
LiveCareer
MY RESUMES HAD BEEN SHABBY... I WAS EVEN TOLD BY AN EMPLOYER THAT MY RESUME WAS UNPROFESSIONAL I HAD TAKEN THE CHEAP ROUTE AND CREATED THEM MYSELF, AFTER RUNNING ACROSS LIVE CAREER I WAS IN RESUME HEAVEN... ITS AMAZING AND IM NOW EMPLOYED WITH A VERY REPUTABLE COMPANY. THANKS LIVE CAREER. OH YES IM A REAL PERSON WITH A REAL REVIEW...
Hi Tanisha B.,
Congratulations on your new job! We’re glad that you liked the service. We wish you all the best in your new career!
Best Regards,
Anna
LiveCareer
The website is so user friendly, and the customer service was excellent! They were very quick to answer any questions I had, and were very cooperative.
I was easily able to create several different resumes and cover letters to go along with them. The website had great suggestions and all kinds of different layouts to choose from for all different types of resumes. I definitely recommend this site! It is so worth it!
Hi Colleen D.,
We are so happy that you found the site user friendly and the customer service great. Thanks for recommending us to others. We wish you career success!
Best Regards,
Anna
LiveCareer
As others have stated you are openly allowed to use the site until you desire a downloaded copy of the resume youve been working on. At which point, having already done hours of work on your document you are asked to fork over cash to make the download. I paid the fee approximately 12 months ago, I have since unbeknownst to me being charged a ludicrous 4 week fee. I am a student and did not notice for a while, now having fallen on stiff financial times, I saw my account wiped for practically all of its contents. I must of paid hundreds to this site, its a mockery, I am not from US and thus the majority of the features are non-applicable to me. (another factor they forgot to mention). I tried speaking with their live help team, waited 15 minutes before I was told no one was coming and to try later. E-mailed, no response as of yet. Now I find my self unable to pay for the trip to university/college for the next three weeks to do my studies. Thanks a bunch live career
Hi Nicholas B,.
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that your subscription has already been cancelled via email on March 08 by one of our representatives. I have refunded 3 charges of $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product and Marketing team. We also hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
This is a good resume-building site. I found their tools useful and was pleased with the way my resume turned out. BEWARE OF HIDDEN CHARGES after printing your resume or cover letter. When I printed my documents, I didn't notice that I was also automatically registered for an automatically self-renewing subscription (for example, its cost was not included in the receipt). I called customer service to complain about the $41 dollar charge that appeared on my credit card four weeks later and they were semi-responsive. I was reimbursed $30. Go ahead and use their website, but USE IT CAREFULLY.
Hi John P.,
We are glad that you found the site good. With regard to our auto renewal feature, we send a payment confirmation email stating the date and amount of the auto- renewal. We also state this on every page in the purchase process. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Your feedback will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I used it for one time, it charged me for 39 dollars. They said they sent me a email to confirm the charge which I did not see at all. Just never use it.
Hi Steve M.,
I’m very sorry that you have had this experience with our service. There are instances that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
I have refunded the $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi G. C.,
I’m very sorry that you have had this experience with our service. I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Our record shows that you self-cancelled your subscription on March 05. An email confirmation has been sent for your records. Rest assured that you won’t be billed any further.
Please email me at [email protected] if you have any further issues.
Best regards,
Anna
LiveCareer