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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I believe this company makes most of its money on people who do not understand or who forget that they will be billed $40/month. By the time you figure it out, you are several hundreds of dollars in the hole. I would avoid this service unless you are someone who will pay attention and cancel the service after the first use.
Very user friendly (able to import word doc resume) with many template styles to choose from
That’s what we like to hear, we’re always here to help whenever you need us!
All I wanted and payed for this site is a 2-weeks pass (I used apparently one of it's other site, MyPerfectResume).
I feel like a fool as now I see I was billed for months for ~40$ each month, and for nothing.
If I wanted a monthly service, I would have bought a monthly service.
Stay away from this site!
Hi Ido S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As a courtesy, I have refunded the last charged for $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
This is a total scam. It tells you that it is only $1.99 but then charges you $39.80! They say that they will you send you an email saying that it is going to go up after 14 days but I never received an email. And then when i called to get a refund they acted like they didn't even care that they just scammed you out of your money! Not to mention the online chat takes 20 plus minutes to reply back and if they don't get to you it makes you just send an email to them!
Hi Aly M.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I searched your account using the Customer ID: 92375511, however it is under a different name. I want to make sure that I am working on the right account. Please contact me directly with the email address you used to create your account or with the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I never sign up for "auto-renewing" price scheduling and besides... who needs a service to archive your resume? What these people are doing (their business model) is obvious. Recently we saw fraudulent charging on my credit card which led to these people. The complaints are numerous. I did contact them and the supposedly gave a one month refund... it was a lie as the credit card was cancelled and they have no way to issue one. This was weeks ago and they havent contacted me about a total refund as they mentioned. Do not use this service even for a resume template on what you are told is a one time charge for a few dollars
Hi Carl P.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or with the last 4 digits of the card that was billed and card holder’s name so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Its not a bad site, until you find out they automatically renew your subscription without notice.
However their customer support is excellent and responsive 5 stars.
Thank You.
Hi Tsz-Ngong K,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that you self-cancelled your subscription on April 3, which is a day late. As a courtesy, I have credited the $95.40. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Looked up free resume help and went to this site.
Although the resume templates are nice they surprise you at the end and with a small charge and then continue to charge you monthly(which once you read it states they will charge weekly). I did not receive any correspondence or support to inform me of these charges and my supposed continued account. I have contacted the company and my credit card and will also contact the better business bureau. Sneaky and deceptive and most of all very disappointing
Hi Stephanie T.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that a prorated refund in the amount of $26.85 has been processed today by one of our representatives. You'll see it on your bank statement within 2-3 business days. An email confirmation has been sent for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I spontaneously applied for a job & needed a resume asap, this site really was easy to use. The cost was $1.99 to process then cancel subscription within a week. No stress I recommend trying it
Hi Sherry T.,
We are so happy that you found the site easy to use and helpful in your job search. We wish you career success.
Best regards,
Anna
LiveCareer
This is a great site to use when building a resume and composing a cover letter. I will be starting a business soon so I will no longer need the service. However, I'd have no problem going back to it or recommending this site to a friend!
Hi Marie M.,
We are happy that you enjoyed our site. Thanks for recommending us to your friends. We wish you all the best!
Best regards,
Anna
LiveCareer
It is a simple scam, if 40$ means money for you, then do not use the service of this company! I wanted to use the resume builder ONLY, free, as it was advertised. After that I got the 2$ option to download the resume. There were no CLEAR information, that once I hit the registration button, I will be charged for 40$ every month after the not advertised trial period for a subscription I don't want to use. I cancelled ASAP the registration, but I'm really curious whether it will happen and whether I will get refund or not. It was the "
Maybe it is legal there to inform the customer in the small parts, but here it is conscious scam of customers, which is punishable by laws!
I learnt the lesson and I will change my card + use safer solutions for paying through the net.
Hi Andrea M.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I used this a few months ago to type a resume for a job. After I completed the resume I cancelled the subscription. Now for the last two months they have taken $40.00 a month out of my account without my permission.
I have left emails and not heard back from anyone. This company is a joke. I now have to pay my bank to cancel the credit card and issue me a new one so this company wont be able to rip me off any further.
Hi Jeremy L.,
I’m very sorry if you haven’t received a response yet via email. Please contact me directly with the email address you used to create your account or with the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
They stole a bunch of money, I asked why they said that it was because of an automatic renewal that they claim is clearly posted all over their website. It's definitely not. Wouldn't give my money back. I told them that I would definitely warn people away from their website and that's what i'm doing. Their customer service is condescending and deceitful.
Hi Dave M.,
I’m very sorry if you did not get the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Customer Service team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Thanks to Live Career, I got hired at my dream job. They made it easy to revamp my resume and cover letter to get noticed.
Hi Keri D.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Do not fall into the trap. It's not a free resume builder. They charge you to even download the resume, not just to print it. They will then charge their highest rate afterward the trial period. Tried calling about getting a return on the transaction and the first call was greeted by a spam bot that only made offers before promptly telling you to hang up at the end. Second call I was waiting for three hours before I just gave up on even getting to talk to anyone about it.
Hi Shawn W.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. You can cancel whenever.
I have refunded the amount of $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Well, I just received a letter from my bank, that they will be refunding me the money for $1.95 resume, or wait, you thought that too, right? Until... you've got MAIL (AOL pun intended) $40 monthly subscription fee. So after I've submitted the claim, which was approximately 3 month ago, I started doing some research. I gotta give them a thumbs up for nicely covering the subscription in the context of a contract, which in fact is completely legal, until I talked to my lawyer friend. Hell, why not put there a signature for your social security benefits when you retire, to them, ahhh, it takes "time" for them to collect. Silly me. I highly, HIGHLY suggest that IF you stumbled onto this website and you are reading this review, CONGRATULATIONS! You've just joined a group, better yet, a flock of stupid chickens that trusted the website and actually paid for their services, $41 for a resume that you build, not bad. What's next, gas at $3 per gallon + $120 convenience fee? Bottom line, make a complaint to your bank, you are not the last, and if you have money to invest, hire a lawyer.
P.S. And I am guarding a country from enemies foreign and domestic, so douchbags like these can legally scam people.
Hi Chicken S.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I tried this website out and all I wanted was to print one copy of my resume. One. Copy. Of. A. Resume. I forked over 1.99, which is too much anyway, but I thought why not. It cut off the last two words on each side of the paper and wouldn't work. I ended up not even using this site. A week later I was charged 39.80. I have been on hold on the phone for two hours now, and counting. I have been on hold on the website chat service for 30 minutes now. Terrible, terrible customer service and outrageous auto charges, with NO money back guarantee. Stay away. Stay far away.
Hi Andrew H.
I’m very sorry if you were unable to get in touch with our customer service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This company is a scam, the auto renewal is ridiculous, and you can not find the info on it on their website. There is no money back guarantee as stated. I would not recommend this to anyone, beware and do not sign up or give them your visa.
Hi Angela B.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We offer a 14 day money back guarantee on our subscriptions.
Please contact me directly if you have further issues. Please email me at [email protected]
Best regards,
Anna
LiveCareer
They advertise a free resume builder until you go to print it. Then it says its a $1.99 to download it once you sign up for the monthly subscription but you must cxl it before 14 days or you will get charged. After I got the resume that I paid for I went on to cxl the account but could never find where it says to cxl the account. So I sent a message through their site, where it says they get back to you in 24 hours, stating that I couldn't find where to cxl my account so I was putting it in writing that I wanted to cxl. I have yet to get a confirmation that it was cxled and today I find that my card was charged $35.80. At this point im furious so I call to let them know that I had cxled but still got charged and they basically tell me I must have sent it to the wrong email address, even though I sent it through their website, and why didn't I call to cxl it. I explained I thought it was already cxled because I sent them the cancellation via their website email and I was told by a rep Lacey and a supervisor Jasmine that basically I should have cxled it the right way and since I didn't they would only do a partial refund?!?!? Needless to say, I'm not happy at all and I would NEVER refer them to anyone. As a matter of fact, I would tell people to run from this company with a quickness
Hi Ashley O.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and cardholder’s name so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
Best regards,
Anna
LiveCareer
The resume builder was fantastic, and I got a job in less than 2 weeks!
Jennifer B.,
Congratulations on your new job. We are glad that you liked the site. We wish your more success in your new career.
Best regards,
Anna
LiveCareer
I finally started working by doing a few shadow and training shifts on payday i got 70 pounds, i paid my rent and went to buy some food, at the shop my card was rejected, i called my bank to find that a payment of 22.95 had been taken out by livecareer. Thinking this was a mistake i contacted there customer services via their live chat, aparently the free cv builder had not only cost me the 1.95 i had to pay to print it out but i had BY PAYING the 1.95 i had further agreed to pay them a monthly subscription fee, so it has cost nearly £25 for a FREE CV, I have now email the customer services and hope they will sort this unauthorised payment out I have tried to talk to two on livw chat but it's like talking to a brick wall, im not holding my breath. How can these companies get away with these practices. No wonder there head office is in BERMUDA
Hi Annetta H.,
I’m very sorry that you have had this experience with our service and if you were unable to hold on with our customer service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your free.
All of our subscriptions are auto-renewing. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
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Hi Renee H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. You can cancel whenever. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer