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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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With the help I received from Live Career, building my resume was easy! I built my resume and sent it out to 10 different employers seeking employment, I received 4 phone calls for interviews that same afternoon! I am both impressed and very pleased with my resume and will be referring all my friends and family to use this site! Thanks Live Career! I now have the career I have always wanted, with great pay too!
The website was really disappointing!
I came across Livecareer on Google advertisement and tried its 14 days trail. HOWEVER, after that they automatically extended my subscription for 3 months without even a single notification, although I've NEVER browsed their website afterwards.
I contacted their customer services, and they replied that they were happy to return $9.95 for me... I was charged for over a hundred and only less than one-tenth was refundable! Although they said they stated about their automatic renewal policy, I still felt like I was deceived and their solution was totally unacceptable to me. (Btw, really hope Google can stop advertising for such unreliable company.)
It was a really unpleasant experience, and I'll think twice next time before clicking into a Google ad.
Hi Yiyun H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund that we processed was a courtesy credit. We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
Anna
LiveCareer
Read the negative reviews below and proceed with caution. They are very clever about getting your money!
Hi A B.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]
We are very committed to providing great customer service and customer satisfaction. We take all feedback very seriously. It will be forwarded to our Marketing team.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The website clearly states that you can sign up for a free 14 day trial, but it will auto renew and charge you weekly after that. I was charged nearly $40 for half a resume. I thought I had cancelled the free trial, but instead I had unsubscribed to the emails. When I explained my reasonable mistake, the rep was courteous and helped me resolve the error. Ultimately it was my fault for submitting a credit card, but the positive experience I had with the LiveCareer reps helped me appreciate the company.
The templates were very nice, and this service may be just right for those who have a challenge in creating the best looking professional documents.
Thank you LiveCareer.
Hi I H.,
We are so happy that you had a good experience with our site and customer service. We wish you all the best!
Best regards,
Anna
LiveCareer
I started a trial with Livecareer, which was not a problem. However, after finding out that my company is going to give me help with job relocation, I decided to quit before the trial was done and sent an e-mail to them through their website. I did not get a confirmation e-mail. MAKE SURE YOU DO! I left for vacation immediately after and did not notice until I got my statement this week I have been charged 2 months dues even though I haven't used the site. If there is no confirmation the automatic payment kicks in. Be forewarned.
Hi Floyd B.,
I’m very sorry that you have had this experience with our service. However we did not receive any cancellation request within the 14 days access. Our records shows that your subscription was just cancelled today. A confirmation email has been sent for your records. Rest assured that you won’t be billed any further.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I'm absolutely appalled by Livecareer's ethics because they are willing to scam people without any remorse.
On January, I signed up for a resume ( Knowing i would be charged $1.95). Two months later I got a bank statement, notifying me that Livecareer had charged me $39.80 per month (total of $81.88). I had no idea that they were charging me, I called them immediately after i got my bank statement. And they told me I would PARTIALLY receive a refund (only $35.00) for the second month. I don't understand why they couldn't give me a FULL refund, because they never gave me any confirmation that they were charging me. Also, the customer service was terrible (the guy who was on the phone was pretty much yelling at me!)
This website is a total scam and I warn you not to use Livecareer because they FAIL to do the right thing.
Hi Cindy K.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. There are instances that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund that we processed was a courtesy credit. We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team.
Best regards,
Anna
LiveCareer
First off I don't think their resume format was impressive, I made the mistake of not reading the find print after purchasing a resume for $1.95. After a couple of weeks they charged me $39.80. I called and expressed how I felt and wanted to be refunded fully. They did a pro-rate and state they will refund me $29.85. I have not received that yet. I did learn a very valuable lesson! Read the reviews on any site you plan on purchasing from before you purchase. It will save you much aggravation. If I would of reviewed their site, I would of realized what I was getting my self in to.
Hi Nancy L.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund that we processed was a courtesy credit. The refund will be credited back within 2-3 business days from the date it was issued sometimes even faster depending on your bank. We sent you a confirmation email for your records. You can also contact me directly with the email address you used to create your account so I can take a look at it personally. Please email me at [email protected]
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Yes, it may be helpful to help you resume once, and then you don't use their "self-service" again. Without keeping you in the look of their service through emails or updates, they will charge you $40 a month plus extra little charges here and there ($1.19, $. 03, $1.00). I called to cancel and get a refund only which they did for one month, the others they don't refund back after I told them that I didn't use it again and that their service was not helpful.
Hi Queeny L.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. With its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
The refund that we processed was a courtesy credit. Unfortunately, that is the maximum that we can refund. We do state clearly on the sales page that the subscription auto renews on the 15th day if not canceled. We also mention this on every page in the payment process as well as in the order confirmation email we sent you after your purchase.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
Best regards,
Anna
LiveCareer
I used the site to build a resume, cancelled after two days. Was bill 80 dollars even tho i didnt even have an account any longer. Was promised a refund, its yet to show up. Its been over a week, they said 3-5 days
Hi Terry M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Do not, I repeat, do not give this website your credit card number! As most of the other reviewers on this site, I was scammed! And since I'm Canadian, it ended up being $52.00! It's nice to know that this site likes to take advantage of unemployed people!
Hi Valerie W.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your account settings.
As checked, since you were to able to cancel on April 13th, you will not be billed any further and can still use the service up until May 8th. We have also sent you a cancellation confirmation email for your records.
Please contact me again if you have any further issues.
Best Regards,
Anna
LiveCareer
This is a great site. I made a resume and found a job within days! Anytime I chatted with them they were very polite and nice.If you don't know how to build a resume... this is your site! They have many formats which makes it very easy to build your resume and cover letter.
Hi Paul C.,
Congratulations on your new job! We are glad that you found our representatives polite and nice and thank you for recommending us to others. We wish you the best in your new career.
Best Regards,
Anna
LiveCareer
The website is a SCAM. I signed up for the trial and called up to cancel it the next day. I thought everything was fine until I received a $40 bill on my next credit card. When I called up to resolve the issue the customer service I received was extremely rude and did not help me. This website is NOT trustworthy, I feel very taken advantage of. I ended up reporting the incident to my credit card company of fraud, which is a big pain in the neck. Save yourself the headache and find yourself another website.
Hi Rachel R.,
I’m very sorry that you did not get the best customer service experience. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Our record shows that a full refund of $39.80 has been issued on April 12 by one of our representatives. You'll see it on your bank statement within 2-3 business days. We also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously, and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I wanted the 14 day trial I did read through the small print but it also stated that it was easy to cancel your membership before your 14 days expired so not true! I tried live chat and waited online for up to 30 min with no response. I could not find the area on their web site they state is available to cancel and I tried emailing them. Finally I reached someone via telephone after waiting on hold and ended up being charged 38.80 for the service because by the time I reached someone it was one day past the 14. The worst part was I found the site to be totally lacking in professional resume help. It was a terrible site would not recommend unless you just want to give your money away.
Hi Heidi G.,
I’m very sorry if you were unable to get in touch with our customer service right away. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I tried this service for 24 hours and canceled next day. I caught them charging my credit card. I called, they said they never received my email, but noted i deleted my account the next day. THIS IS A SCAM folks. They said on the phone they would refund me 33.00 for this month, but only refunded $23. This is not on the up and up. Consider yourselves warned. Im contacting the BBB as well.
Hi Ki M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
It was easy process to enroll and easy to cancel. You have really good format for resume. Thank you.
Hi Manish P.,
We are so happy that you found the site easy to use and cancel. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I signed up for this website for just a two week period, paying only what I thought was $1.95. First off, not even a big deal, but they charged me an extra 6 cents after I signed up for international fees because apparently their bank is located in London. WHO KNEW THAT?
Secondly, after the two-week period that I had signed up for I was charged and extra $39.80 as most of you other people who used this website. Had no idea that their was automatic renewal, which their customer service rep told me was all over every page of the purchasing process. Wouldn't you think that if it was all over, I would've known to cancel my account? They told me that in the first email I received that it said the accounts were auto renewal. Just checked... NOPE no indication of auto-renewal anywhere. So this site is an absolute scam. I even contacted on of their customer service reps and they told me that there's nothing they could do. My account was charged for ONE DAY extra. Like I just canceled my subscription and I'm still paying this $40! That's insane. They took literally my only funds I have as a college student so I guess I'm going to be eating Ramen for a few weeks.
Hi Yelena M.,
I’m very sorry that you have had this experience with our service. Our record shows that one of our representatives already explained the international fees and our auto-renewal policy. It also shows that we have refunded the full amount of $39.80 as a courtesy credit today. You'll see it on your bank statement within 2-3 business days. A confirmation email has been sent for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
I'm so glad that I found this website. They make it easy to create a super professional resume and cover letter. They walk you through all the steps so literally anyone can do it. I especially struggled with writing a cover letter, now I have an impressive one that is sure to get noticed. I highly recommend their service, the price is small for what they do. Best couple bucks I've ever spent
Hi Margarita G.,
We are so glad that you loved our site. Thanks for recommending us to others. We wish you career success.
Best regards,
Anna
LiveCareer
This website does not notify you that you will be continuously be charged $39.80 every month until you cancel. Buyers beware and read all the fine print. $120.00 for nothing. Will never use this website again!
Live and learn I guess!
Hi Marlon H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I have refunded the last charged of $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Obviously, LIveCareer makes their $ off of people like myself who miss the fine print of the auto-renew feature after 14 days. Thank goodness, I caught the $40 fee when looking at my bank statement today. Great product if you cancel after 14 days. $40/month is a bit excessive after that. Customer Service helpful in cancelling quickly, but I'm still disappointed overall. LiveCareer, please read all of these low ratings, and adjust your marketing appropriately.
Hi Pam S.,
I’m very sorry that you have had this experience with our service. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Anna
LiveCareer
Very easy step by step directions to fill out a resume
Hi William S.,
We are happy that you found the site easy to use. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi April C.,
Congratulations on your new job! We are so happy to be of help. Thanks for recommending us to your family and friends. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer