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Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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A few months ago I visited this site to write a resume, even if you don't use their services they keep billing you. Not a helpful website at all, more concerned with keeping the money they had charged me than to come to a resolution on the over charging. The amounts they were charging me changed as well. It was like they were charging me whatever they could get by with me not noticing. I am going to have to cancel my card and order a new one so they will stop charging me.
I had no problems using your site and appreciate the help I did get. Once I got a job, it was also easy to cancel my subscription... so all in all it was a positive experience.
Thank you.
Hi Jill D.,
We are so happy that you had a positive experience with our site and service. We wish you all the best.
Best regards,
Anna
LiveCareer
Excellent easy to use and very professional and great price
Hi Wendy C.,
We are happy that you liked our service.We wish you best in your career search.
Best regards,
Anna
LiveCareer
Awesome! I had a great experience with this! Thank you!
Hi Carley G.,
We are happy that you enjoyed the site. We wish you all the best in your job search.
Best regards,
Anna
LiveCareer
My experience with Live Career was wonderful. Although I have been a small-business owner for many years, I am moving back into the workforce as a teacher. This made my resume quite unique, but I wanted it to show me and my experience in the best light. The representative I worked with spent time with me to make sure she understood my background thoroughly before she worked on my resume. The final resume was amazing, and I was hired quickly. My experience was so good my husband plans to work with Live Career in the next week to update HIS resume!
Hi Amy H.,
Congratulations on your new job! We are so happy that you had a good experience with our site and service. We wish you all the best.
Best regards,
Anna
LiveCareer
I just want to thank LiveCareer with a big thumbs up from me. Not only was the site easy to use and to navigate I was able to completely change my resume in no time at all. Being unemployed at the time I felt it was very important to change my resumes' look and feel and this site made that very easily done.
I have since gotten many hits on my new resume, including interviews and several job offers. The Q&A Interview section on the site really helped me to prepare for questions and best practices during my interviews. Again thank you LiveCareer I will definitely be recommending your services to other friends and colleagues.
Hi Keith J.,
Congratulations on your new job! We always love to hear our customer’s success stories. We wish you all the best!
Best regards,
Anna
LiveCareer
I experienced shocking customer service and their fees are NOT clearly stated. I had no idea I signed up for subscription and when trying to talk to someone on the 'live chat' one of their members of staff closed the chat down while I was explaining the situation. After having to contact my bank and 'live career' over and over again, they decided to charge £22.95 again this morning even though my bank cancelled it for me and reversed the £22.95. And to anyone who wnats/needs to contact them about their account, the number stated at the bottom of their page doesn't even exist. Wouldn't recommend anyone so sign up, as it states you only have to pay £1.95 but what it doesn't state is that you will be charged £22.95 every month after paying £1.95. Too much hassle for such a little problem, when it could have been resolved in one phone call or chat.
Hi Zane S.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that I can check your account personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Great service! Easy to use. Was hard to find link to discontinue subscription, but I used online chat and she had it done in a second! Thanks!
Hi Jessica S.,
I’m very sorry that you had a hard time cancelling the service online, but glad that you found it easy to cancel via chat. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Although I have a lot of experience in my field of Education, I was not sure how to produce a good resume that could capture the attention of prospective employers. I was in the process of changing employer. The last time I wrote a resume was 8 years ago. I decide to sign up with LiveCareer. On LiveCareer, I received so many helpful hints on how to prepare an outstanding resume and cover letter. I downloaded the cover letter and resume to my computer and tweaked them before sending them out. Within two weeks, I was interviewed, and given a position with a company. I decide at that point to cancel my membership with LiveCareer, since I was no longer going to use it. The cancellation process was hassle free, and the young lady who processed it was very courteous, organized, and professional.
I would greatly recommend LiveCareer to anyone who wants help in producing great resume and cover letter.
Rating of Website: 5 stars
Hi Hilton T.,
Congratulations on your new job! We are so happy that you had a good experience with our site and customer service. We wish you all the best.
Best regards,
Anna
LiveCareer
My experience went very well. I was helped thoroughly by a representative each time I required assistance. I was also able to cancel my subscription very easily when needed.
Hi Melissa U.,
We are glad to be of assistance. We wish you best in your career search.
Best regards,
Anna
LiveCareer
Very helpful and professional in their services which helped me land a new job!
Hi Anthony C.,
Congratulations on your new job! We’re happy to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I am so thrilled that I stumbled upon this site! I have been working at the same University for over 20 years and have been out of the job market during this time. I needed some help updating my outdated resume. LiveCareer provided various templates to use and guided me through the step-by-step process to update my resume. It also helped with the cover letter. Needless to say, I was offered a job within only a few weeks.
Thanks LiveCareer!
Hi Janet C.,
Congratulations on your new job! Glad to be of help. Best of luck with your new career!
Best regards,
Anna
LiveCareer
Ryan the chat agent was very helpful and efficient. Thank you!
Hi Jennifer T.,
Thanks for letting us know Ryan was able to help. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Live career was excellent with providing me with a easy way to prepare my resume.It was precise and to the point. I will use this website for future uses if ever the occasion should arise. I would recommend this website to anyone.
Hi Jessie P.,
We are happy that found the site easy to use. Thanks so much for recommending us. We wish you best of luck in your job search.
Best regards,
Anna
LiveCareer
I appreciate the service and have enjoyed the ease of use on this resume builder.
Hi Stacie S.,
We are happy that you enjoyed the service. Best of luck in your job search!
Best regards,
Anna
LiveCareer
I thought the site was very helpful in writing a resume, Having a format to follow made it much easier. The only problem I had was in signing up for a subscription. When I tried to pay for the subscription your site wouldn't allow me to pay. It wasn't declining my card; instead every time I clicked on "submit" it would return me to the beginning of the payment process and make me start over. I finally called customer service and they accepted my payment over the phone and my subscription was paid. Other than that the site worked well.
Hi Roger M.,
I’m very sorry that you encountered this payment issue. We are glad that we were able to help you with the payment process. We are very committed to providing great customer service and again are very sorry that you had this experience. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I have used this services a few times and each time I have had my issue resolved quickly and accurately and the reps are friendly and helpful.
Hi Meg C.,
We are glad that you had a good experience with our customer service. We wish you career success!
Best regards,
Anna
LiveCareer
The service I received while building my resume was outstanding. With the proper guidance and reviews of my resume I was successful in obtaining multiple offers of employment. Thank you Live Career for helping me.
Hi William P.,
Congratulations on your new job! We are glad to be of help. We wish you all the best.
Best regards,
Anna
LiveCareer
This was my first time trying LiveCareer. My experience was good, easy and quick. What I liked most was that LiveCareer walks you through resume building step-by-step, and I'm assuming everything else as well. I had no problem from LiveCareer when I went to cancel, they canceled my account quick, easy and nicely. I would recommend LiveCareer to anyone needing this sort of services and I definitely will return myself.
Customer service is awesome and very friendly!
Darreia
Hi Darreia E.,
We are so happy that you liked the site and services we provide. We appreciate your recommendation. We wish you best in your career search.
Best regards,
Anna
LiveCareer
Live Career was a great resource for all things I needed to brush up my cover letter and resume. User friendly and amazing customer service!
Hi Jamie C.,
We are glad that you liked the site and service we provide. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at [email protected] or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US


Hi Susan H.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer