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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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Maria was a great representative. She was more than happy to take care of my cancellation with live career and went ahead and cancelled my previous two transactions immediately. She apologized on the behave of the previous representative who did not cancel my request two months ago. We need more people like maria as she just made my day.
It was a wonderful experience everyone was nice and polite and valued each others space and opinions.
Thank you for the feedback Natasha T.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on
Any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
So I thought I signed up for a free month. Turns out after that they were charging me monthly at a rate of $9.95 per week! Their unlimited monthly subscription is only $3 a month! Plus I never received a receipt for these payments so I had no idea. I must have spent hundreds of dollars with LiveCareer until I noticed. I'll be warning everyone to stay away from them.
Greetings Sophie. We are sorry that you had this experience while using our service. We are very committed in providing great customer service. We will send you a private message so we can provide you with further assistance on the concerns that you may have regarding your account. Looking forward to helping you on the concerns that are present on your account.
Best regards,
LiveCareer.
Thanks for your prompt service. The refund was processed immediately and the service was great.
Greetings Simona P. Thank you for the feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
As a job seeker I typically get stuck in the application process when the employer is asking for a cover letter. The build your cover letter feature was an excellent tool to assist in creating a professional and job specific letter. Just a note, there is a fee but it was well worth the 1.95 it cost me to get this expert help.
Greetings Sheila G.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
LiveCareer
Thank you. It was easily accessed, however, I was in a hurry and didn't list my jobs in the order according to year. I wanted to move the jobs around on my resume, although, I couldn't see where I could move them around.
Greetings Yolanda H.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to [email protected] and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
Please, whatever you do, do not use this website to create a resume. You think they are charing you $2 to create a resume, then they start automatically billing your credit card every month. You get no notification that they are doing this, whatsoever, until you start noticing unusual billing on your credit card. As well, they change their billing name so it shows up as a different name on your credit card statement every month. My teenager used this site to make a resume, then my credit card was charged $50 a month for the next 7 months before I caught up with them. They WOULD NOT REIMBURSE ME A DIME, even though they took payment from a minor. This is a huge scam! They provide absolutely zero service for the debits they take out of your account.
We are very sorry that you feel this way. We are committed to providing great customer service. We take all feedback very seriously. We have sent you a private message so we can assist you with your concern and provide you with a timely resolution in a secure manner. Thanks for the feedback.
Best Regards
Anna
LiveCareer
I chatted with Jamie ( I think it was spelt a little different) she was soooo helpful, she or he really knows their stuff! I am so grateful for the help I received.
I certainly would recommend your company!
Thanks again Jaimi!
Greetings Sylvia M.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to [email protected] and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
While explaining my situation with Louis Solanto, he listened to me and took the information that I gave him to fix my account. I had called last month to cancel my account but it was never done. Louis was able to find out what had happened and why it wasn't cancelled. I am over joyed that he was able to help me.
Greetings Deborah,
We are glad that you were satisfied with our service. We are committed to provide great customer service. Thanks for the feedback is very important for us.
Best Regards,
LiveCareer
This LiveCareer site is a fraud. I signed up on Jan 18 for an one time resume for 1 dollar.
Then they quietly charged me 39.80 on February 3, March 17, March 30, May 12 and May 24. Even if the renewal starts 14 days later, they overcharged me. They never send email letting you know the account is about to renew like normal companies do. They don't even send you an receipt letting you know every month after you are charged.
That's 200 dollars lost.
When I contacted them they are only willing to reverse the extra error charge and one refund. As a poor college student, I feel very angry and would file complaints on every place I know of.
Greetings Liu Y.,
We are very sorry that you feel this way. We are committed to providing great customer service. We take all feedback very seriously. We have sent you a private message so we can assist you with your concern and provide you with a timely resolution in a secure manner. Thanks for the feedback.
Best Regards
Anna
LiveCareer
It was really late but a friend asked me to type him a Resume at the last minute and your services were exactly what I needed and easy to use the formats.
Thanks
Hi Sherry H. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
It helped me organize my thoughts and gave me help in inputting my info for all areas of my resume. It helped ease the stress of creating a new resume. I think it's very helpful and it get quickly gets the job done.
Hi Venita W. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
The attendant was very efficient and kind. I was able to cancel my account quick. The problem is as I explained to her I did not want to become a member, I only signed for the free 14 days trial. The charge was being made in a card that is a brazilian card so I did not realize it. I did the trial in september 26, so the first 39,80 charge was probably on oct 11. She kindly reimbursed me 3 months, but I was charged for 5 months and I would really appreciate a return of the other 5 months. My account number is *******, Ana Paula Santos Lima
Hello Ana
We are happy to hear that you received the support that you were looking for. We are committed to providing great customer services. We take all feedback very seriously.
Contact us if you need any further assistance on any of the concerns that you may have regarding the service.
Best regards,
LiveCareer
I spoke to Hector and he sorted out my query very quickly and painlessly.
I wish that I had been dealing with more people like him in the last few weeks when trying to sort out similar issues
Greetings Kieran N.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
The woman I spoke to was very nice spoke very clearly was very understanding of my problem. She helped me immediately and she solve my problem.
Greetings Irma,
We are glad that you were satisfied with our services. We are committed to providing great customer service. Thanks for the feedback is very important for us. Please feel free to contact us if you have any further questions or concerns regarding the service.
Best Regards,
Anna
LiveCareer
Upon speaking with your Representative, Aristides, I found that he was very patient with me and extremely helpful. I recommend that Aristides, be allowed to teach a class in how to be patient with the customer, as well as, being helpful. He was simply outstanding!
Greetings Carlotta B. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Overall good. Sometimes the response took to long as I am at work and trying to multi-task and would get side tracked. My expectation as a consumer for Live Chat services like this is I can see a response being created within 10 - 15 seconds of my response.
Also, I probably would have kept the service if it were about $9.95/month but $40 was too high in my estimation for my personal perceived value of it.
Greetings Alex D.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to [email protected] and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
Greetings Kamran A.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
Im content with the services I got with you guys! She made everything smooth for us and answer all the questions I had :)
Greetings Leonor M.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to [email protected] and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
Was able to cancel my account and receive a refund no questions asked. Very professional
Greetings Meghan C.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sara D. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer