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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I chatted live with Hector Carranza and he was extremely helpful and made sure what I needed was taken care of ASAP. Thank you.
I had a problem with my subscription and was assisted in fixing it within minutes!
We are happy to hear that you received great customer care in the problem you had with your subscription Dustin. We are very committed in providing great customer service care. Feel free to contact us if you have any doubts or concerns regarding your account.
Best Regards,
LiveCareer
I would suggest that since you have peoples email address on file that you give a courtesy notification a couple of weeks in advance of the anniversary to let people know they are about to be charged again for a subscription. After 1 year most people have found a job and might not need your service and then the charge shows up on their bank statement or credit card. However David was able to help me resolve this matter quickly I appreciate his courteous manner.
Thank you for the feedback Carole G. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
They are more then helpful. Would recommend them for help with building your resume.
Hi Stacy G. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Great tone of voice. Quick service, very happy with your staff.
Greetings Olivia B. Thank you for the feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Although I needed to cancel and refund my account, the customer service agent was very helpful and speedy. I will definitely use LiveCareer again!
We are really glad that you had a wonderful experience while receiving our customer care Savannah. Looking forward to helping you in any further concern or doubt you may have on our service.
Best Regards,
LiveCareer
I was frustrated with the website because I didn't understand why I couldn't update my resume, so I got on the chat and spoke with a very helpful agent. Glad he was able to help.
Hi Jennerfer G. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Luis was very friendly and easy to work with. He filled my needs without question.
We are glad that you were able to receive great customer care Jen. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
I had some trouble finding the right way to create a new resume and Victor Cruz was super helpful. He found things for me and then told me where to find them myself and reminded me about some good services I'd already subscribed to and could access asap.
He's the bomb-diggity!
We are glad that you were able to receive the best customer service care and that you enjoy the content available in our service Barb. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
My experience with livecareer was awesome.It really helped me a lot in creating my resume.
We are glad that you had a great experience while using our service Navdeep. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
I had a great experience. Maria Teresa Torres was very knowledgeable and was able help me very quickly. I hope I am able to deal with her again if I ever have a future issue.
We are glad that you were able to receive the best experience while using our service Melissa. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
Overall it was fairly easy to use. I had some issues with the editing portion and spacing. I was not able to correct the issues with the editing tools that were made available on the sight. When I contacted customer service they informed me that the sight was developed using google chrome. It would have been helpful to know this before I started building my resume. Lastly I was not able to view the finished resume until I paid a modest fee ($2.95). This fee also came with a membership that would charge me a recurring monthly fee of($24.95). They give you 14 days to cancel, so not really free resumes.
We are glad that you were able to use our service John and we also apologize that you had some technical errors while trying the service. We are very committed in providing great customer care. Feel free to contact us if you have any concerns or doubts regarding our system so we can provide you with further assistance.
Best Regards,
LiveCareer
I had a issue with my subscription. After quick chat to the adviser my problem was immediately solved. Happy customer!
We are glad that you were able to achieve a resolution on the issues available on your subscriptions Magdalena N. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
I actually had one of the best experiences regarding a refund for a subscription I wasn't aware I was going to pay at the end of the month. I really appreciated them working and helping me
Thank you for the feedback Kayla J.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
I received great, prompt customer service from livecareer!
We are really glad that you had a wonderful experience while receiving our customer care Anthony. Looking forward to assisting you in any further concern or doubt you may have on our service.
Best Regards,
LiveCareer
Hi Levi G. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
Very pleased with service and customer service.the chat live team have been over helpful. I recommend this site. I would give 20 out of ten
Greetings Leigh W. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
The experience was easy and seamless. The resume builder was easy to use and produced an impressive resume. Once needed, cancelling the subscription was just as easy.
Greetings Amanda S.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
The resume and cover letter templates are very useful and saves a lot of time.
Hi Rocky R. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. Thank you for the feedback Marissa. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer