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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Awesome - super service. Quick, precise and friendly.
Rodrigo was efficient, professional and was able to assist me within seconds! You guys rock!
Hi Donna:
Thank you for giving us this amazing review! We are really glad to hear that Rodrigo was able to provide you with excellent customer service in a quickly matter. Please feel free to contact us in the future if you have any other questions or concerns. Rock on!
Best Regards
LiveCareer
I subscribed to a trial run of this service and quickly got all i needed out of it. I was finished with this product quickly because of how effective it was. I didn't however cancel my subscription and got charged monthly even though i no longer used it. After I realized my error I quickly contacted customer support and they were so very helpful and quick with their response to fix a mistake that for all intents and purposes my fault. The customer service rep I dealt with was Anahi Gordiano. Anahi was very patient in listening to my problems through my frustration and very rapidly coming to a pleasing course of action. Great interactions with LiveCareer. Great Product and great Service!
Hi Jacob:
Thank you for this awesome review! We are really glad to hear that you experience with our customer service was excellent and that Anahi was able to help you out during the entire process. If you have any further question please feel free to contact us.
Best Regards
LiveCareer
Hector was the best. Cancelled my subscription and even got me a refund.
Hi William:
Thank you for this awesome review! We are really glad to hear that Hector was able to provide you with excellent customer service. Please feel free to contact us if you have further questions or concerns.
Best Regards
LiveCareer
The customer service rep was timely, patient, and took care of me.
Hi Ashley:
Thank you for this amazing review. We are glad to hear that Marisol was able to help you out. We are committed on providing the best customer service experience. Please feel free to contact us if you need any further assistance.
Best Regards,
LiveCareer
Site was easy to navigate and different formats for resumes were helpful. Especially glad for the suggestions on wording and phrasing during the proof reading mode. Completed the resume within a half hour and looks great. All in all very good experience.
Hi Randy:
We are thrilled to hear that you had a very good experience while building your resume. Thank you for your feedback. Please feel free to contact us anytime if you need help in the future.
Best Regards,
LiveCareer
Quick, responsive and immediate solution to the problem.
Hi Teresa:
We are glad that you found our platform to be “Efficient and Easy”. We strive to deliver the best customer service experience you could have. It is very fulfilling for us to read this type of feedback, Thank you! If you need any help in the future, please feel free to contact us.
Best Regards,
LiveCareer
Hi Hayley:
We are so happy Hector was able to help you out. Thank you for the feedback; it is very important to us. Please feel free to contact us for any further help you may need in the future.
Best Regards,
LiveCareer
I had previously had confirmation that my account had been cancelled at my request but was shocked to see two payments had been taken from my account. Hector Carranza quickly checked the details and organised for my account to be closed down sending an email to confirm, and reassured me that my refund has been processed. Great customer service, very polite and responsive. Not sure went wrong the first time I requested this. Good job I checked my bank statement.
Hi Vicki:
We are very pleased to hear that Hector was able to help you quickly. We want to provide the best customer service to all our customers. We are sorry that you had a bittersweet experience and appreciate very much this type of feedback. If you have any further doubts or issues please feel free to contact us.
Best Regards
LiveCaree
LiveCareer helped me write a cover letter better than I ever could have! Their customer service is second to none!
Hi Ray:
Thank you for that awesome feedback. It is great to know how you feel about our products, tools and services. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards,
LiveCareer
I was admitted to grad school after building my first resume! The customer service was AWESOME when I called to cancel my account! I would recommend your company to family and friends. THANK YOU!
Hi Karin:
Congratulations! We are thrilled to hear this and want to thank you for your awesome review and for recommending our services to others. We wish you the best of luck. Please feel free to reach out if we can help with anything else in the future.
Best regards,
LiveCareer
I have found the service to be helpful and most importantly the customer service to be amazing. I contacted them through live chat and they were quick to respond and meet my needs.
Hi Betsy:
We are happy to hear that our live chat team gave you an amazing and quick customer service experience. Thank you for your excellent feedback. Please feel free to contact us if you need help with anything in the future.
Best regards,
LiveCareer
Needed to find the info for my account (for my daughter's resume) after some time of not logging onto the site. Used Live Chat and Gustavo was my contact. It took several minutes - close to 30 for him to hunt down and locate my information because I only had very basic info available. I didn't even have the correct email address. He was very pleasant, diligent, and helpful throughout the process. And he found it and got me into my account with just a few questions and answers from me. :)
Hi Kathryn:
We are happy to know that Gustavo was able to help you out. Thank you for the awesome feedback. We are thrilled to receive this kind of review and are committed to providing excellent customer service. Please feel free to contact us if you have any questions or comments in the future.
Best Regards,
LiveCareer
Michelle was very helpful and understood exactly how to handle my situation, he reviewed account options as well as handled cancellation and refund, good job!
Hi matt a. We are committed to providing great customer service. Thanks for the feedback, is very important for us. Please feel free to contact us if you have any further questions or concerns regarding the service.
Best Regards,
LiveCareer
Fast and quick and helful customer service, the product is too expensive though specially since all the resume was messed up after exporting to word
Hi rez k., Thanks for the feedback, is very important for us. We are committed to providing great customer service. Please feel free to contact us if you have any further questions or concerns regarding the service.
Best Regards,
LiveCareer
What ever you do, DON'T USE THIS SITE! It is a huge scam. I signed up for the 14 day trial and was told that I would be charged $1.95. I received my credit card bill and they have charged me $39.80 plus a $0.79 foreign transaction fee. I never got a courtesy email about my account being automatically renewed, and my credit card was charged without me knowing. I am livid because I was never informed that I would be charged this money and I was led to believe that my subscription would expire at the end of the 14 day trial. I want my money refunded! I am a college student and $40 is a hard blow to my bank account.
Greetings Allison B.,
We are very sorry that you feel this way and have had this experience with our service. We are willing to assist you with your concern. We are committed on providing great customer service. We have sent you a private message so we can assist you in a secure manner.
Best Regards,
LiveCareer
Hi Iana G. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
While building my resume with LiveCareer; I encountered a problem. The representative helping me was extremely patient and helpful. While my problem requires further intervention; she did everything she could to try and resolve my issue and spent much time in helping me. I would highly recommend LiveCareer to anyone needing to make a resume.
Hi Kimberly, Thanks for the feedback, is very important for us. We are committed to providing great customer service. Please feel free to contact us if you have any further questions or concerns regarding the service.
Best Regards,
LiveCareer
I needed assistance with fine tuning my resume. Michael had the solutions for my concerns by using the formatting tools. So grateful for his friendly, courteous service.
Hello Jean. We are happy to hear that you received the support that you were looking for. Feel free to contact us at [email protected] if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I truly recommend this website! Not only does it help you build a resume and cover letter, it gives you tips and a process for interviews. It is awesome!
We are happy that you were able to enjoy all the benefits that we have to offer on our service to the full extent Isabel. We are very committed in providing the best customer service care. Feel free to contact us if you need assistance on any doubts you may have regarding your account.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cressida:
We are so happy you had an “Awesome super service”. We strive to deliver the best customer service experience to you. If you need anything else in the future, please feel free to contact us.
Best Regards,
LiveCareer