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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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LiveCareer is one of the businesses that try to scam you with hidden autopayment charges! I signed up for the $1.95 intoduction period,, and about 2 weeks later all of a sudden I noticed a $19.95 charge on my credit card WITH NO EMAIL NOTICE OR ANYTHING.
MAJOR SCAM! Hoping I can get them to reverse, but how many people don't even notice, especially with no email notice, that is unheard of! It is an International Charge also which is suspect.
Hi Jay:
We are so sorry you feel that way about our service. We are willing to assist you with your concern. We are committed on providing excellent customer service. Please send direct message us we can assist you in a secure manner.
Best Regards,
LiveCareer
Your agent Iris was very professional and courteous, she confirmed quickly that the account was closed and asked me my opinions on your services. I appreciated that Iris was clearly spoken and answered all my questions. It speaks well of your company and this agent ty.
Dear Brook,
We are delighted that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I was upset at first on the phone with customer service but the lady turned my mood around and still helped me even when I was in a bad mood and put me in a good mood she was wonderful and was very helpful
Hi Kyle:
We are so happy that we were able to help you out and put you back in a good mood. We strive to deliver the best customer service experience for you. Please feel free to contact us if you need any further help.
Best Regards,
LiveCareer
Maria did a great job helping with my questions about the billing for my account!
Hi Amber,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
Though I regret forgetting her latest name I was helped by Maria Teresa, something. She was very kind and patient, at one point I did get snappy but instead of snapping back she was patient with me and her customer service didn't faulted, we eventually we resolved my problem. You're fortunate to have her on your customer service team!
Hi Daisy G:
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
Best Regards, LiveCareer
Hi Karen R.
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide.
We strive to deliver to you what we do best.
Best Regards, LiveCareer
Used service for my partners CV. Once completed used live chat on My perfect Cv website, an cancelled the subscription charge within two minutes of talking to someone. Hector, very polite member if staff and keen to settle an queries.
Dear Tony R,
We are thrilled that you were satisfied with our service. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
The customer service was very helpful and I was very pleased with the quick response.
Hi Harry T,
Good to know how pleased you are with our Customer Service. We are thrilled to have you as a customer.
Thank you for that awesome feedback.
Best Regards, LiveCareer
William was very helpful and refunded my charge. He was very positive and accommodating and professional
Hi Kelly H:
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
Best Regards,
LiveCareer
I found this site to be very helpful. It alleviates stress that comes with building a good resume. Customer service was also very helpful as well.
Hi Pete:
We are glad to hear that you were able to create your resume and that you had a great experience with our customer service. Thank you for this awesome review and please feel to contact us if you further questions or concerns.
Best Regards,
LiveCareer
This is a great resume site. It is easy to use and offers great resumes, cover letters, and help online. I highly recommend this site to everyone!
Hi Stacy:
Thank you for your positive feedback! We are committed in offering to all our customers an excellent experience in customer service and resolve all their issues in a quickly manner. We also appreciate that you recommended us to all your friends and family. Once again thank you for this amazing review and please feel free to contact us if you any further questions or concerns.
Best regards,
LiveCareer
I was having difficulty logging into my account. The login kept looping with no opportunity to correct the password. David had my account straightened out in less than a minute! He was awesome!
Hi Nurse B,
Thank you for that great feedback. It is great to know how pleased you are with our Customer Service team and how we helped with your account. We strive to offer a hassle free experience.
Best Regards, LiveCareer
The program only help me half way through my resume. It will be better if the resume building program can be adjustable. I ended up redo my resume on Word.
Dear Janjira B.
We are very sorry that you feel this way about our product and the available options. Here at LiveCareer we are committed to providing great customer service. We take all feedback very seriously. We are more than willing to assist you with your concern. Please contact us if you need any assistance. You can send us an email to [email protected] or call us to our toll free line 1-844-351-7484 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST.
Additionally, you can click live help to chat with us online.
Best Regards, LiveCareer
I was shocked when i saw the auto renewal but when i contacted livecareer portal Hector came to support me via LiveChat and it was absolutely fantastic. His politeness and way of understanding the end customer problem is excellent and really appreciated much. Thanks Hector for the help and Support!
Hi Sathiskumar:
We are so delighted you received such an outstanding service by Hector and that he was also able to help you out. Your feedback is very appreciated. If you need any further help, please feel free to contact us.
Best Regards,
LiveCareer
She explain the situation to me very carefully and nice enough to help me cancel the unexpected subscription
Hi Qiaosong:
Thank you for your fantastic review! We are glad to hear that kathia was able to resolve your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards
LiveCareer
Help correct the mistake, very professional and empathize.
Hi Sonya:
Thank you for this terrific review. We are committed and offering the best customer service and are thrilled to hear your positive feedback. If you have any doubts or concerns in the future, please feel free to contact us.
Best Regards
LiveCareer
David listened to my concerns about my requested needs for using this job search site and indicated he would make the changes and updates I requested.
Hi Pamela:
We are so glad that David was able to help you out. It is very wonderful to have this feedback from our clients, Thank you. Please contact us if you need any further assistance anytime.
Best Regards,
LiveCareer
Very helpful in solving my problem. Very courteous young lady that helped me. Thank you!
Hi Janice:
Thank you for your awesome review! We are thrilled to hear that you had an excellent experience with our customer service and that we were able to resolve your issue in a quickly manner. Once again, thank you for your positive feedback and please feel free to contact us if you have further questions or concerns.
Best Regards
LiveCareer
Awesome - super service. Quick, precise and friendly.
Hi Cressida:
We are so happy you had an “Awesome super service”. We strive to deliver the best customer service experience to you. If you need anything else in the future, please feel free to contact us.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judy A.
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards, LiveCareer