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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was having cookie issues on Google Chrome that was leading me to payment page all the time. As far as Maria Teresa Torres told me that the browser could be the issue agent and Firefox may solve the problem, I was able to download my resume and my cover letter.
I like this website.In the past I was straggling to put together resume because English is my second language. This website help me to make my resume look professional in very short time. Thank you.
Hi Svetlana!
You're welcome! We are happy to know that our product worked wonders for you! Thank you for stopping by and sharing your customer experience, we rely on every feedback we get so we can continually improve our customers' experience. After all - when our customers are happy, we're happy!
Best regards,
LiveCareer
A resume that was fast, easy, and looks very professional. Great customer service and helpful chat along the way :)
Hi Melissa S.,
Thank you for your positive review. Your feedback is very important to us. We are pleased to know that your resume turned out perfect. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
I was reviewing my bank statements and found various charges to my account from LiveCareer, after having cancelled this months ago. David Bermudez, the customer service representative assisting me via online, was EXCELLENT! Kudos to his calm, quick responses and follow through for me. Much appreciated!
Hi Laura C.,
Thank you for your positive review. Your feedback is very important to us. We are excited to know that David was able to assist you in a calm and excellent manner. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
Excellent service. Caring customer service reps, that understands the importance of a resume to obtain a job. Reps like"Adriel" who will go out of his way to provided with superb service is un heard of in these days. No machine, can replace actual interaction with a human person, that actually cares, and well represents their company. I highly recommend "My Perfect Resume " for its resources and quality train customer service reps. Indeed their services match your personality, what can be more "Perfect Then That ".
With gratitude,
Tani
Hi Tania S.,
Thank you for that awesome feedback. It is great to know how pleased you are with our product, the way Adriel provided you with a superb customer service and the hassle free experience that we provide Our service is designed to be easy to use without compromising quality of the end product. Rest assured that you will receive a quality customer service from all our agents. We wish you the best in your job search.
Best Regards, LiveCareer
I am a college student applying for jobs and I was building a resume for the first time. I really needed it for free because as I mentioned I am a college student, a freshman actually. I finished my "free" resume and realized I had to pay for the download. It said it was only $1.95 to download it with the free trial so that's what I did. Little did I know it had been charging my card $40 a month for the last 6-months. I cannot afford $240. I am seriously hoping they will find the heart to return my money to me because I truly cannot afford that right now.
Hello Dani,
We are very sorry that you feel this way about our membership charges. We put an emphasis on the customer experience and work to remedy any and all issues with our customers. We take all feedback very seriously and we are more than willing to assist you with your present concern. Please, contact us via direct message to better assists you.
Thank you,
Best Regards, LiveCareer
Our Customer Service Agents are always here for you, Karen, so if there’s anything else we can assist you with, just get in touch.
I was very upset because I thought I signed up to only have me résumé for 14 days, without the clear understanding of having to cancel my package. I soon noticed $25 coming out of my bank account from this program. Furious at the loss of money, the lady through customer service refunded my money back and canceled the account for me. I greatly appreciate this gesture and her patience.
Great customer service. And an answer for eery one question I had and helped me perfectly through my situation.
Hi Christopher M.
Thank you for your positive review. Your feedback is very important to us. We are happy to know that you received great customer service. Also, we are happy to know that all your questions were answered. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
One of the features that makes joining your site is the Free (with membership) Resume Check. However, this feature is a joke! I created my first resume and activated Resume Check (RC). When the RC window appeared with my resume issues, it contained spelling and grammatical errors. There was a spelling error in the first sentence ("you're" when it should have been "your"). I have difficultly granting credibility in such a case. Further, the "problems" that were diagnosed regarding my resume were nonexistent. Where it said I had errors, none were found that correlated with what was suggested. For example, it says that I may have misspelled words. If suggesting that words may be misspelled, the words in questions should be mentioned. Another thing that bothered me is that RC said that I used descriptions that were too complex or detailed; I added some of the descriptions that were suggested while editing my resume! Why would your site suggest descriptions or sentences that are too complex if your RC is going to suggest removing/rewording them? Also, I tried to live chat with a representative via my Safari browser on Mac, which is my browser of choice. Live chat would not work, even after I tried five times. I had to open Firefox in order to access a live chat rep.
I hope that my detailed review is beneficial to you because I think that your site has potential; however, not as one which has the right to charge any fees. Not at this time anyhow.
Hello Scott L.,
We are very sorry that you feel this way and have had this experience. At LiveCareer we put an emphasis on the customer experience and work to remedy any and all issues with our customers. Please feel free to contact us if you have any further questions or concerns regarding the service or your account. You can send us an email to [email protected] or call us to our toll free line 1-800-625-8430 representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. CST, Saturday 8:00 a.m. to 5:00 p.m. CST, and Sunday from 10:00 a.m. to 6:00 p.m.
Additionally, you can click live help to chat with us online.
Best Regards, LiveCareer
It was one of the best resume services that I have ever used. It was really fast and had many different options and add-ons that I could use for skills.
Hi Justin M.
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience. Our service is designed to be easy to use without compromising quality of the end product. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
Steven went above and beyond to explore every option for me. Excellent customer service
Hi Matthew V.,
Thank you for your positive review. Your feedback is very important to us. We are happy to know that Steven went the extra mile to help you. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
I needed to cancel my subscription and have charge refunded. The person helping me was very kind and helpful and I was very pleased with the help.
Hi catherine T.,
Thank you for your positive review. Your feedback is very important to us. We are glad to know that our representatives helped you take care of all your situations in a kind and helpful way. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
I really like this website it is very user friendly and the templates are self explanatory and the customer service is excellent.
Hi Brian W.,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product.
We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Best Regards, LiveCareer
The experience I had was very helpful. It made writing a resume very easy.
Hi Laurel S:
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide.
We strive to deliver to you what we do best. We wish you the best in your job search.
Best Regards, LiveCareer
Simple ways to create the resume. Lot of templates available with strong power words for the resume. Lot of options available to schedule the interviews and tips as well. Will recommend to everyone
Hello Sushas P,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product.
Best Regards, LiveCareer
The lady who helped was very dedicated. She helped me through every problem that I had with my resume. She kindly made some suggestions which were great. She spent all the time needed to help me complete my resume. Much to my surprise she did not rush me off the phone but patiently waited to make sure that I had my resume complete..
Dear Stef P,
We are excited that you were pleased with the Customer Service provided by one of our team mates. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I called in 6-6-16 at 8:30am and was lucky enough to speak to such a wonderful young man. He let me fully explain that I did start using your service but once I went to print I was logged out and couldnt ever get logged back in. I emailed this team hoping to have this resolved quickly but had no luck, it forced me to have to use another resume builder site. But the young man I spoke to today was very patient and understanding! He must have been trained good on how to speak and interact professionally with his customers! Kudos young man, Thank You again for assisting me. I wish I would of written his name down..
Hello Staci S.
We are excited that you were pleased with the Customer Service provided by one of our peers. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
Not sure was his phone or my phone but hearing quality was bad. I was irritated when I called because I was dealing with sudden death of my brother, however the gentleman remained calm with me and I appreciate that.
Hi Brenda,
We are very saddened to hear of your loss and would like to express our sincere condolences. We appreciate you for taking the time to tell us about your recent experience with our service, we rely on it to continually improve our customers’ experience.
Best regards,
LiveCareer
Very simple to use, professional looking and provided multiple options to make it personal to my needs.
Hello Keri W,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product.
Best Regards, LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marcelo L.
Thank you for your positive review. Your feedback is very important to us. We are thrilled to know that Maria was able to help you download your resume. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team