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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have had to call twice and have received above average support. The agents are very polite, knowledgeable and patient. The online template tool has some flaws in its design for the average user particularly the formatting tool is exasperating. I could sense the support team are well aware of the issue and will go above and beyond to put the customer at ease and diminish the negative impact. I did notice a definite difference in product knowledge between my first tech and my second tech, but a similarity in their language module. I would suggest that you drop the scripted language and allow them to humanize the process, otherwise, you will stifle their creativity and they will become unproductive and dissatisfied.
Hi Leslie:
Thank you so much for this review! We take all feedback seriously and appreciate you taking the time and providing us with it. It makes us happy to hear that we were able to resolved your issue. Please feel free to contact us if you have further questions or concerns.
Best Regards
LiveCareer
Tricked into membership after trying to buy a cheap template advertised as free. Representative was helpful and gave me refund without hassle.
Hi Daniel:
We are sorry to hear that you had a bad experience with our product but glad to hear that are representative was able to resolved your issue. Thank you for the feedback and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Steve was attentive to my needs when i called. We found out i was actually to blame for the issue i initially called for and even then he helped me gain understanding and we resolved the issue. Really enjoyed the customer service. Keep Steve on your team!
Hi Mariah M.: We are thrilled that you were pleased with Steve customer service and how he managed to find a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best Regards, LiveCareer
I called in to end my subscription. The resume turned out great and my representative Kevin was very fast, efficient, polite and professional. He helped make the process fast and easy overall.
Thank you!
Hi Trevor, You are welcome! We are thrilled that you were pleased with our Customer Service. We are committed on providing great customer service.
Thanks for the feedback, it's very important for us. Best Regards, LiveCareer
Mr. Cruz left me completely satisfied, he was extremely helpful and understanding with my issue. I will definitely use this service again just because I know if I have any issue I will be assisted promptly and professionally.
Dear Jawuan W. We are excited that you were pleased with the Customer Service provided by Mr. Cruz. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
Caller understood my situation and helped out with 100% satisfaction. Very nice man, and if I could request him to others I would!
Dear Justin,
We are thrilled that you were pleased with our service. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
Evidently I used them to get a resume made about a year ago. I didn't remember doing that and evidently I had signed up for a free trial. Money was charged out of my bank account so I called and was able to get it canceled. I give the four stars because the customer service rep I talked to was extremely helpful and was able to do everything I asked.
Hi Tanner:
Thank you for that fantastic feedback; we take it very seriously. We are glad that our team was able to help you out and provide you with a refund. If you need any further help in the future, please feel free to contact us.
Best Regards,
LiveCareer
Needed assistance in cancelling program
Received positive interaction throughout entire phone call even with me asking for things to be repeated
Am grateful to be treated so pleasantly and respectful
Thank you
Hello Yvette, Thank you so much for this review. We are glad that you were pleased with our service and with the outcome of resolving your issue. We are committed to providing great customer service. Thanks for the feedback, it's very important for us. Best Regards, LiveCareer
I called to find out why there was a charge from your company on my credit card that I had not authorized. Jennifer the customer service rep that I talked to was extremely helpful & friendly. I appreciated her professionalism in handling my cancelation & refund.
Hi Stacy:
We are happy to hear that you had an excellent experience with our customer service and Jennifer was able to resolved your issue. Thank you for this fantastic review and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
I complained because i had been charged for 2 months of using myperfectcv when I forgot to cancel a free month, and the Livecareer Service was very helpful and got me a refund.
Greetings Ben,
Outstanding! We’re so pleased to hear that we were able to solve your issue. Thank you for stopping by and sharing your customer experience with us, we rely on every feedback we get so we can continually improve our customers' experience. Once again, thank you for using our services.
Best Regards,
LiveCareer.
The service should be rated as 5 stars. The CSP was a great help in finding a solution for my problem. And he was successful! Great job... I am a very satisfied customer
Outstanding! We are very pleased to hear you had such a great experience with our services. We are committed on providing great customer service. Thanks for taking the time to tell us about your experience with our service.
Best Regards,
LiveCareer
Iris (the lady I spoke with) was very well spoken, polite and very professional with handling my call.
I also like your service just don't need it no more as I have finished my c. V
Thank you
Hi Paris,
We're so pleased to hear that Iris helped you in a good and professional way! At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service and curriculum vitae builder. We wish you the best of luck on your job search!
Best regards,
LiveCareer
I was able to create a nice resume and cover letter with LiveCareer that I am very satisfied with. The only thing I was unsatisfied with was corrected by Luis, the phone representative that helped me to cancel and reimburse me for the charges obtained when I was unaware. The need to cancel after the two week or month period should be made more clear.
Hi Lisa,
We are thrilled to know that you were satisfied with our resume and cover letter builder, It pleases us to know that you’re one step ahead on you job search! Please know that every day we strive to make our customers happy and we're glad to hear that Luis was able to assist your concern. We take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thanks for taking the time to tell us about your recent experience with our service. We wish you much success in your job search Lisa!
Best regards,
LiveCareer
Hi JJ J.,
Thank you for your positive review. Your feedback is very important to us. We are thrilled to know that you find our services helpful and efficient at the same time. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
As a beginner I didn't find it that easy to be honest even my friend who's really good at this stuff found it not so good.
Hi Louise K.,
We are very sorry you had this experience while using our services. We aim to make the process of creating resumes as easy as possible for our customers, at the same time delivering a professional and attractive resume as a result. We would like to help you address any situation that you may have regarding your resume. Please send us a direct message to address your situation in a timely manner.
Best Regards,
The LiveCareer team
Loved the resume writer- my employers were impressed!
Hi Svetlana M.,
Thank you for your positive review. Your feedback is very important to us. We are pleased to know that you loved your brand new resume. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
Hi all,
My experience with LiveCareer CS was absolutely outstanding. Jan Berrios, my server was very patient at the time of helping me edit my resume and such. He was also emphatic at the time of finding my information. Great agent, deserves a rise in my opinion, that's for sure.
Hi Miranda,
You just made our day! Every day we strive to make our customers happy and we're thrilled to hear that Jan Berrios was able to assist you. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service. We wish you much success in your job search Miranda!
Best regards,
LiveCareer
Public thanks to Resume-Now and George Kidos (and all the other online chat folks) who helped me resolved my issues with patience! The resume looks outstanding.
Hi Carolyn S.
Thank you for your positive review. Your feedback is very important to us. We are glad to know that George was able to help you resolve your issues. Once again, thank you for using our services.
P.S.: Enjoy that new shiny resume!
Best Regards,
The LiveCareer Team
Easy to use, efficient and adaptable software which allows one to easily edit, or update!
Hi Miltiadis,
Thanks for sharing your insight on our resume builder and for your positive feedback, we rely on it to continually improve our customers’ experience.
We wish you the best of success on your job search!
Best regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Morgan:
Thank you for this wonderful review! We are so thrilled to hear that you had a good experience with are customer service. Please feel free to contact us if you have questions or concerns in the future.
Best Regards,
LiveCareer