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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I attempted the use of the service Resume now. I was not pleased with the services due to dates being scrambled on my resume, etc. I cancelled my service but money was still deducted from my account. The live chat representative was very kind in assisting me and very direct. I appreciated this approach as to asking specifically what I wanted. Obviously, I wanted my money returned. They took care of it immediately. I am very pleased with this type of service.
LiveCareer was very helpful. I am a substitute teacher who is also looking for a part-time job for the summer. I needed to make resumes for various potential jobs. The website gave me guidance and suggestions, as well as different resume templates. The interface was also very easy to use and navigate. I had a small issue with my account and the Live Chat option was convenient. The customer service rep was very helpful and resolved the error quickly. Highly recommend to anyone thinking about using this resource.
Hi Stephanie:
Thank you for this wonderful review! We are glad to hear that you were able to create the different types of resumes that you needed and had a positive experience with our product. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Easy to work with
Several letters to work with
Other options they help with as well, writing a resume, sending a c
Hi Barb:
Thank you for this positive review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
I had called about how I thought I cancelled my account. And Alex was fabulous. Checked the records. Found the info he needed. He was pleasant kind and and had a great attitude for phone service. Thanks. For a great job!
Hi Michele:
Happy to hear that Alex was able to resolved your issue! Thank you for taking the time and providing us with this amazing feedback and please feel free to contacts if you have questions or concerns in the future.
Best Regards,
LiveCareer
I called in expecting to receive generic, "how can I help you get off the phone as quickly as possible" help. I was pleasantly surprised at how patient and kind Alex was as he helped me submit my resume for review, format my resume and generally put my mind at ease. Alex is a true gem and you are fortunate to have him as an employee. I certainly valued his time and effort, I certainly hope you do too.
Hi Tracy:
Thank you for this wonderful review! We are happy to hear that Alex was able to resolve your issue and gave you an excellent experience with our customer service. We are committed to offer the best customer with efficiency and professionalism. Please feel free to contact us if you further questions or concerns.
Best Regards,
LiveCareer
I was stressing out when I called, but relieved to find the kind of distance customer service rep. Rep went beyond telling me how to solve my problems, to fixing it himself. Was very delicate in making sure I was completely satisfied with his work. Not hurried to get you off the phone...
Hi albert:
Thank you for this outstanding review! We are happy to hear that we were able to resolved all your issues. We are committed to offer the best customer service. Once again, thank you so much for your feedback and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
As per the title, this Company have been extremely helpful and their service has been top class. A pleasure dealing with them in today's world.
Hi Nicol:
We are glad to help! Thank you for this amazing review and please feel free to contacts is the future if you have questions or concerns.
Best Regards,
LiveCareer
Hi Shane:
Thank you for this terrific review. We are committed and offering the best customer service and are thrilled to hear your positive feedback. If you have any doubts or concerns in the future, please feel free to contact us.
Best Regards,
LiveCareer
I received excellent assistance from the Rep I spoke to on 6/10/16. He was patient with me and assisted in correcting my resume and also made sure I was able to download it.
Hi Sophia:
Thank you for this wonderful review! We are committed to offer our customer the best experience in customer service with efficiency and professionalism. Thank you again for your positive feedback and feel free to contacts if you have any questions or concerns.
Best Regards,
LIveCareer
This is THE best website ever to help you build a resume. With all the tips and examples, it's hard to fail.
Hi Chrystal:
We are glad to help! Thank you so much this wonderful review. It makes us happy to hear that you were able to create your resume and please, feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Resume-now is an exceptionally well managed resume building website. Whatever your career be, you get a resume matching that. Search for different types of resumes, lots of custom build templates and resumes you can choose from. The website helps us to know with different types of resumes.
The live support is fantastic. They are always trying to help you without any sales tactics. I had to close my subscription for few months and I contacted these guys with Live chat and within seconds, my refund was approved.
Hi Rijesh:
We are happy to hear that you had an excellent experience with our product and were able to create your resume. Thank you for this amazing review and feel free to contact in the future if you have and doubts or concerns.
Best Regards,
LiveCareer
The company provided a great service. When it was time to cancel my account Alberto was very helpful and friendly.
Hi Dexter:
Thank you for this positive review! We are glad to hear that Alberto was able to help you resolved your issue and offer you an excellent customer service. Please feel free to contact us if you have further questions or concerns.
Best regards,
LiveCareer
Easy to use, and a fair price (not free btw, but that's business)
Hi Adrian:
We value the opinion of our customers and want thank you for this review! It makes us happy to hear that you had find our product useful and easy to use. Please, feel free to contact us if you have in questions or concerns.
Best Regards,
LiveCareer
LiveCareer offers useful tools and information that is both current and critical to an efficient, worthwhile experience. Their site is easy to navigate and can be tailored to individual needs and desires. Customer service was fast, helpful, and courteous. Very impressive and highly recommended.
Hi Ingrid:
Thank you for this amazing review! We are glad to hear that your experience with our product and customer service was excellent. We are committed to offer an excellent customer service with efficiency and able to resolve our customer issues in a quickly manner. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
This site really helped me get my resume completed. It was fast and easy! They were really kind when I wanted to cancel. I would recommend this site to my friends who are on the job search.
Hi Linda:
Thank You for this fantastic review! It make us happy to know that you had a positive experience with our product and were able to create you resume. Once again, thank you for this positive feedback and recommending us to all your friends. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Charlie was patient and Verny helpful with my questions
M frustration level decreased and I was able to focus on the issues on hand.
Charlie is a professional and does his job well.
Hi Barbara:
It makes us happy to know that you had an excellent experience with our customer service and Charlie was able to resolved your issues. Thank you for the positive feedback and please feel free to contact us if you have further technical difficulties
Best Regards,
LiveCareer
If you are looking for a pleasant & easy experience, then look no further! Putting a resume together can sometimes be stressful as well as intimidating, but not here!
Not only was it quick and easy, but it's also very inexpensive. I would definitely use this site again.
Hi Yvette:
Thank you so much for this wonderful review! We are pleased to hear that you were able to put together your resume and find it to be really easy with our product. Thanks again for your amazing feedback and please feel free to contact us if you have any doubts.
Best Regards,
LiveCareer
I am just getting to know the site and am very pleased so far. David at Customer Service was very helpful and very real.
Hi Mari:
Thank you so much for this positive feedback! We are committed to offer our customers the best customer service. It make us happy to hear that David was able to assist you why getting to know the site. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Hi Graham:
Thank you so much for your Review! We are glad to hear that you were able to create your cover letter and had a positive experience with our product. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I called your customer service line and was promptly and cheerfully greeted by your customer service representative Jonathon Del Valle. He was extremely helpful with the problem that I had. He made it a very pleasant experience. I would highly recommend your site to anyone.
Thank you Wanda Pyatt
Hi Wanda:
Thank you for this wonderful review! We are glad to hear that Jonathan was able to assist you with your issue and gave you a pleasant experience as our customer service representative. We also want to thank you for recommending us to all your friends and family.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Berverly:
Thank you for this great review! We are glad to hear that are representative was able to resolved your issue and he did it offering you the efficiency and professionalism we are committed to bring out. Please feel free to contacts if you have any questions or concerns in the future.
Best Regards,
LiveCareer