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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The account was billed mistakenly. As soon as i called, the representative was professional and credited the account immediately.
She was such a great help! I had all of my questions answered and she was so kind. (:
Hi Patricia:
Thank you for this great review. We are committed and offering the best customer service and are thrilled to hear your positive feedback. If you have any questions or concerns in the future, please feel free to contact us.
Best Regards,
LiveCareer
Hi Ryan:
Thank you for this super review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
The site was nice it gave examples of what needed put on and what should be used but after I used it once I did not need the service anymore.
We appreciate you taking the time to write this review. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with.
I noticed I didn't cancel my subscription to Resume Now. I let the time lapse. The service rep David Bernudez was pleasant and cancelled my subscription, no problems. I would recommend this site for resumes it's awesome. Really helped, since I've been a stay at home mom for 20 years.
Hi Janneth:
Thank you for you awesome review! We are glad to hear that David was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
I requested a refund for charges that I was unaware of and the refund was issued promptly and with no problems. The associate was extremely helpful!
I had immediate live chat help and they fixed my issue fast with out any problems
HI Jean:
We are happy to help! Thank you for this positive review. We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
Online chat was very helpful and professional even when canceling the service because I no longer needed it. Very happy customer.
Hi Dianne:
We are happy to hear that you have a great experience with our product and customer service. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
The tips that were given throughout the resume building process were helpful. I was also pleased when I was ready to cancel. I called on a Sunday expecting the line to be closed. But a representative answered quickly and helped me with my account without any hassles
Hi C:
We are happy to hear that your experience with are customer service was positive and that we were able to resolved your issue. Thank you so much for your fantastic review. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I called to cancel my account and the man was extremely friendly and helpful..
Hi Ashley:
We are glad to hear you have a great experience with our customer service representative and he was able to resolves your issue. Thank you so much for this wonderful review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Hi Janet:
We are happy to hear you had a pleasant experience with our product and would love to thank you for sharing it with all your friends and family. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
The lady name Melissa was amazing today. She helped me fixed my issues and took care of my concern.
Hi David:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear that Melissa was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best Regards,
LiveCareer
The website was easy to navigate and build my resume. Only downfall is the miscommunition of charges. It would of been nice to have known about the 40 dollar charge a month.
Luckily, the nice lady who talked to me was friendly and informative. She was very apologetic.
Just take notice that you will be charged monthly!
Hi Ashlry:
Thank you for this review! We are committed to offer the best experience with our product and excellent customer service. That is why we take all feedback very seriously. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Hi Keith:
Thank you for your positive feedback! We are happy to hear that you had a good experience with our product and find it easy to use. Please feel free to contact us if you have any question or concerns.
Best Regards,
LiveCareer
This service was helpful in creating a resume, however I do have an issue with the way the service was provided. All of your advertisements claim that this is a free service, but really charges a fee to download the resume and actually use it. I know this is a business that needs to make a profit, but you should be upfront about your fees. I was very pleased with the customer service I received.
Hi Carla:
Thank you for this review! We are committed to offer the best experience with our product and excellent customer service. That is why we take all feedback very seriously. Once again, thank you for this great review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I spoke with Edgar Rangel one of their customer assistant and her service was superb. Well done Edgar; you just made my day.
Hi Anne:
We are glad to hear this! Thank you for this wonderful review. We are committed to offer an excellent customer service and it make us happy to hear that Edgar was able to resolved your issue with efficiency and professionalism. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I had an issue where I had not used my account for several months, and had even accidentally signed up for two different accounts without realizing it, and hadn't cancelled them properly in all of the confusion! The person I spoke with was very accommodating, explained each step of the process to me and ensured that I was able to receive a refund for the very confusing fees when I hadn't continued using Live Career's services. I was so pleasantly surprised to not have to jump through hoops to get back money I deserved to have refunded! Thank you!
Hi Alice:
Thank for this Wonderful review! We are glad to hear that are customer service representative was able to resolved your issue and cancel that second account. Please feel free to contact us if you further questions or concerns.
Best Regards,
LiveCareer
I never knew this was a monthly fee. William gave me a refund and closed my account. He handled everything with respect and professionally.
Hi Melissa:
Thank you for this awesome review! We are committed to offer the best customer service and are happy to know that William was able to resolve your issue. Please feel free to contact us if you have further concerns or questions.
Best Regards,
LiveCareer
Great service. Customer service was amazing. Thanks
Hi Janine:
Thank for this amazing review! We are thrilled to hear that you had a wonderful experience with our product and our customer service. If you have any question or concerns feel free to contact us.
Best Regards,
LiveCareer
I applied fir so many jobs with my old resume and wasn't really having luck... then I joined LiveCareer and got results! After my resume reformat with LiveCareer, I was immediately offer 3 interviews, got offered 3 jobs ( 1 at a Tech school, 1 at the county court & 1 at the Fed Govt) and am happily working today!
Hi Sandi:
Congratulations! We are thrilled to hear this. Thank you for sharing and for this amazing review. We wish you the best of luck in your new and if you have any question or concerns in the future feel free to contact us.
Best Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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